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Airtel Complaints & Reviews

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Updated: Dec 16, 2025

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Address: Nashik, Maharashtra

Hi,
I am Nilesh Sonawane. I have an Airtel prepaid sim card no. [protected]. I want to complaint that since last one month my sim card service has been terminated without informing me. I don't know why this service has been terminated.
So I am requesting you to restart my sim card service immediately.

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste Nilesh,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Coimbatore, Tamil Nadu

Hi,
I'm Vinoth from Coimbatore and my AIRTEL mobile number is [protected]. I have submitted Identity proof & Address proof when i got this number registered, March 2012.

After 7 months, they called me and said to submit my documents again or else they would disconnect the service. I really don't know why the verification happening after a long time!!!

I had submitted the documents in Airtel office and my resubmission Application No. is 20693357 on 11the Oct 2012.

Eventhen i'm getting message says "As per government directive, we are withdrawing service for this number due to unsuccessful verification". When i checked with 121,they are saying to resubmit the documents.

How many times i need to go airtel office to re-submit the documents again and again !

Its frustating and really a mental torture, and i want to know to whom i can escalate for reason and to stop this!

Aug 13, 2020

Complaint marked as Resolved

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H

hrushikesh mohapatra

from Delhi, Delhi

BHARTI(AIRTEL) — RESUBMISSION OF ADDRESS PROOF

Dear sir
i am using the airtel no-[protected] for past 2 years.but suddenly i got a messasge from airtel that u have to submit your address proof or your connection will be terminated.i am working in noida .

J

Julius George

from Coimbatore, Tamil Nadu

Oct 19, 2012

the same complaint am also having even they disconnected the services too...whats the hell going on with airtel

Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste(shanmvinoth),

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Jamnagar, Gujarat

Dear Sir,
Bill received after activating 3G service(Video Calling).I am using gprs on airtelgprs.com.
Although u had deactivated gprs Plan and given bill me as per 3G using DATA.
This is froud from AIRTEL.
Request for activate my CUG GPRS plan, and rebate me all amount claimed as per 3G data.
I am agree for pay bill of video calling.
Aspecting earlier solutions .
Regards,
M.D.Trivedi.
[protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste Mr.Trivedi,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Aligarh, Uttar Pradesh

to the airtel mobail pre paid service provider rep.mr.vinay tripathi call me bia mob. no.[protected].
to my mob.no.[protected],offer me that you have paid rupee.555/-in mob no.[protected],than we have
re paid in your winning mo. no.[protected] sum rupee-5,555/-net with in 24hour.

as per direction we have enter sum ammt.as per rupee-555/-in taling mo.no.[protected] by
trans.id.no.[protected] at 10:54:16 AM on dt.16/10/2012.

but they have no reply till dt. as per above they are cheated me sum rupee 555/-bia faq offer,can you help me.

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste Ashish,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: South Delhi, Delhi

Dear sir,

This complaint is for Airtel regarding wrong information given to the customer by the customer care officer.

I am 4+ years postpaid customer of Airtel. Recently I activated blackberry 2g (Rs.599 pm) plan on my handset, then after few days I called customer care and instructed him to close the blackberry 2g plan and activate a 3g plan (Rs. 450 pm). The customer care officer confirmed me that the 2g is stopped and 3g is started. But the bill I got includes price of both 2g and 3g services. Then I send my query to customer care regarding it and they told me that both 2g and 3g service is started on your handset and they also told me that you can only access 3g services when you continue enabling both 2g (Rs. 599) and 3g (Rs. 450). However the previous customer care offier has provided a wrong information to me that you have to only pay for 3g. So I am in loss of Rs. 1198 because of the wrong information provided by Airtel.

The customer care is not providing me any resolution regarding bill. I have requested for closing my account at Airtel.

Arshad Siddiqui
Airtel number: [protected]

Oct 25, 2016

Complaint marked as Resolved

Verified Support

Jan 31, 2013

Airtel Customer Care's response Namaste Mr. Siddiqui,

We would like to inform you that your concern listed 18 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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N

neeraj pandey

from Mumbai, Maharashtra

Airtel — wrong plan given to me

SIR,

I am? Neeraj Pandey and my mobile no. is [protected], I am using this no. from last two years, previously it was prepaid and five months back i have converted it into post-paid. By this mail i want to grab your kind attention on generation of abnormal bill for the month april-08 on my no. this is only due to activating wrong blackberry plan on my no. by customer care executive at 7070. I am giving u a short scenario of how i
was misguided by AIRTEL tele-executives at 7070.

Few days back I have purchased black-berry handset (pearl
8120), after two days on 18th April a officer(ms. Swati) from airtel blackberry department called me and suggested me to activate blackberry service on my no. she described me three plans of 299(chargeable), 499(first 500MB free), 899(unlimited), previously i was using 349 plan on my htc handset that?s why i told her to activate 499 plan. She misinterpreted the plan of 499 which offers only of 500KB free instead of 500MB.

After activation the bill started rising very abruptly from
rs170 to rs2000 in a single day and 2000 to 9000 on next day, then i suspected that there?s something wrong with billing, so i contacted 7070 and spoke to miss Chandrani and she assured me that 500MB browsing is free on 499 plan, even after this my bill is still rising abnormally finally i visited customers relationship centre of F.C.road, Pune and i explained my problem to Mr. Pranav over there, he again misguided me and told me
that in 499 plan browsing is totally free. He provided me the no. of Mr. Ashish for further queries as i was not satisfied by the answer of Mr.Pranav, I immediately called Ashish, that smart guy described me exactly and clearly that according to 499 plan i was charged 50p/kb and suggested me to change the plan by 899.I made it immediately Now in current scenario for only
five days of activation of wrongly interpreted blackberry service plan of 499 I was charged near about Rs.60000 and my average bill for each month is near about Rs.1200 as a final bill. No one is such a fool to choose 60000 rupees rather than 899.

now i need help from ur bord to short out my problem.

Regards,

Neeraj Pandey

[protected]

P

Pranay Mestry

Airtel had started Star of the Month Pack. I wanted to unsubscribe it. But on the site there is no option o[censored]nsubscribing. I called Customer Care. They told that they dont know about it. So anybody know how to unsubscribe it

D

D.N. Upadhyay

from Ludhiana, Punjab

Apr 12, 2011

Airtel — regarding the incorrect plan information received

Dear sir,
kindly refer to your mail letter 1/4/2011regarding the information u have send to me.I wish to register my complain for the incorrect plan "EXPLORER 1099".I'v not opted the said plan but have opted for plan name -BROWSER 799.Therefore i request you to issue me a fresh corrected letter after consulting the local area manager .My account no. is 16455892

Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste Mr.Siddiqui,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Faridabad, Haryana

I was having airtel broadband connection. But due to irregularities in billing & fake offer from airtel I have ask to disconnect but even after so many request they have not disconnect the connection & sending huge bills & now asking for payment.
my Name- Atul
[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste Atul,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Gurgaon, Haryana

Applied for a broad band connection during the Month August 2012 by paying Rs. 1750/- in advance. Connection not installed no instruments provided with the plea that Rs. 1200/- is pending since 2011 hence pay Rs. 1200/- and we will go for new connection.
Facts: During the year 2010-11 I was using broad band connection of Airtel. Service line was hanging and got damaged daily. I complaint regularly to the Airtel. They make temporary arragements any finally this service line damaged permanently for a period of three month. System generated bill they never forget to send overlooking regular complaints by me.
During the month Feb'2011 Airtel negotiated with me that you deposit Rs. 1200/- as one time settlement, though you have not enjoyed the internet services due to damaged line, we have also checked zero usages on your number. I received repeated calls and finally I agreed to pay Rs. 1200/- in the form of donation to Airtel. Airtel sent their representative for collection of amount mutually agreed as one time settlement with the condition that within 24 hours your internet connection will be OK.
I paid Rs. 1200/- vide receipt no. 5487468 dated 08.02.2011 against phone no.[protected] and account no. 15739866.
After a lapse of 48 hours instead of reinstating services they ask for Rs. 64/- more balance. I told them that as per telephonic negotiations I have already given Rs. 1200/- to your representative, how this 64/- remained again. I refused to pay by saying that you give me in writing instead of telephonic conversation. They disconnect the phone by saying that you will never get the services.
What should I do in these circumstances
Yog Raj

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 19, 2012

Verified Support

Namaste YogRaj,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Howrah, West Bengal

My airtel prepaid number [protected] has became out of service. I was out of station for 2 months and now i find my sim to be out of service. It has lifetime validity and without any notification how can airtel stop my number. I just want it to be activated asap.

Aug 13, 2020

Complaint marked as Resolved

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C

Complainant2761464

from Tirur, Kerala

hi sir, i want to tell you that i have purchased a new sim from airtel dealer in june and i submitted their full proofs...but after 15 days my outgoing facality is out of service and then i came to that dealer and tell him all that they sad no thing to bother and after that i submitted one more time proofs to that dealer and after 2 months my sim is out of service..there is around 600RS in it...please help me...they said this number is not start now...please note that i have submitted proofs two time..

Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste Mr.Rupani,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Raipur, Chhattisgarh

From
S.K AGRAWAL
"NARMADA" OPPOSITE
HOUSING BOARD OFFICE
SHANKAR NAGAR RAIPUR (C.G)

To
Customer care
Airtel broadband

Sir/Mam

My telephone number is[protected] and from one months i am facing a problem of link failure in my airtel broadband, and it wifi is not working as worked earlier that means a range of less than 10 metre is supporting not beyond that.
I have complained 2 -3 time this month but your service engineer visits without a notification and also not on time allotted.
Recently i spoke to Mr. satrughan an airtel engineer from Raipur itself whose no. is [protected] reacted so rudely when i spoke to him.
i told him about my problem to solve it and from a month he is solving from their company itself and my problem is still a problem.

I would like you to look after my problem and solve it as a priority, and take actions against all raipur branches of airtel because of their
bad behaviour and less concern for their customer.
reply me A.S.A.P

Yours sincerely
MADHUSUDAN AGRAWAL
RAIPUR Chattisgarh
INDIA

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste Mr.Agrawal,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Dharwad, Karnataka

Sir,

My Airtel no is [protected], i have proted my no 3 months ago & my call charges where 30ps/min in second pulse, just from 17th OCT 2012 my call charges changed to 84ps/min. A day before i received and SMS saying "Your current tariff validity will expire in next 2days.Pls recharge with RC46 to continue enjoying all local calls at 1P/2Sec &100 local SMS free/day for 90days". As per the message i recharged for RC46 but the recharge was getting rejected, to conferm 4 the same i called up customer care 198 there the executes (floor Supervisor) says there is Server down so pls try to recharge later, & i keep on doing this till night nothing was happened, so today morning today i call up a customer care the executes said this offer was withdrawn from very long.... What the Hell!!! Why this Blunder. No one have a correct information.

Really am regretting now moving to Airtel. I request the concern team to help me out with solution and also pls educate your executives. and take a serious action on such not to happen again.

Thank You,

Regards,
Manju.

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P

Pooja Trivedi

from Noida, Uttar Pradesh

AirTel — wrong information given by airtel

i have airtel's corporate account.i called up customer care service and asked for the ISD rates to call london.he told me Rs 6.40/minute. so i activated ISD on my phone.but when my bill came.it came with the charges of Rs9.20/minute.i again called at customer care and asked for same thing.he told me that its Rs 8.00/minute.agin i called up customer care and asked for the same.first he told me its Rs 9.20 and then told me its 6.40.
so i don't know exactly what are the charges?and i have to pay so high bill amount because of a wrong information provided by customer care executive of airtel.

M

mahenderpuri

from Gurgaon, Haryana

i have airtel's Digital TV account in June 2009 .i called up customer care service in January 2010 and asked for the Nothing display in TV and Settop Box the person told me may be it is cause of clouds in sky and fog over there so I agree with him but regularly I have to wait 5 - 20 minuts to turn it ON. Now It takes 1hr to 3hr to turn ON. I complaint again in september they told me that my warranty has been disable after 1yr of purchase If you need Channels to view you have to purchase New Set Top Box from us at cost Rs.500/- but Airtel is not taking any responsiblity (Warranty) even if it install and service man has left my house warranty has been disble at the same time. Can you give me suggestion if I go to Consumer Court for it..cause its not matter of 500/- but ...

S

sandip_mota

from Delhi, Delhi

Sep 10, 2011

Airtel — company and supervisor provide wrong information

Gud morning

Sir first company don't provide me full balance on recharge of 30 after 48 hours

I contact to company

A supervisor says me I submit ur complain when I say to her that give me the complain no she refuse to gave me n says me u got msg but still not receive the msg

I second time contact to customercare a exuxative receive my call n put me on hold for more than 7 minutes
No any rply from her

Another time I contac airtel from diffrence number than she says there is no any comp,ain submitted by you

My number is [protected]

S

sandip_mota

from Delhi, Delhi

Sep 12, 2011

Till now i cany receiv my balance

S

sandip_mota

from Delhi, Delhi

Sep 12, 2011

Airtel cant get any action forwrong information provide
N till now airtel not contact me till now from when I submitted the complain

Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste Manju,

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

P

Prakash.D

from Delhi, Delhi

Oct 19, 2012

Hi,

Its already 3 day past now am facing this problem no one is still bothered my concern.
I am been charging very high call rates, pls resolve my issue ASAP by end of the day.,

Thank you,
Manju.

P

Prakash.D

from Delhi, Delhi

Oct 22, 2012

Hi,

Its already been 5th day i raise a complaint, still no response.!!!

Is there anyone to bother to solve my issue...?

This shows your seriousness towards customers!!

Manju,

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Address: Gurgaon, Haryana

Hi,

Today, 18 September 2012, Thursday at 11:44 am, i also receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i also missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Please look into matter
and contact my email. [protected]@gmail.com
regards

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste Mr.Singh,

We would request you to kindly ignore these calls and messages and don't revert on such messages and calls.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Ghaziabad, Uttar Pradesh

I had been a customer of airtel broadband for almost 3 years.
First I would like to tell you the history that made me get my 3 years old connection disconnected.

My connection was not working so I filed a complaint by calling airtel customer care. Instead of repeated calling, there was no response till like 10 days. Then i was so frustrated that I filed a request for disconnection. It was after this that I started getting frequent calls from the customer care so I decided to retain my connection and some body visited and connection was working again.
Then in July 2012 I went out of India for two months due to which I could not pay my bill and my connection was disconnected.
i came back in september.
On 7th sep I cleared all my dues and requested to restart my connection.Customer care told me it will start within two days
Till 11th sepetember my connection was not not working.I gave many calls to customer care but no one visited.
Finally frustrated again I filed for disconnection on 21st september clearly mentioning the reason. since then I am repeatedly getting phone calls, every time they ask me the reason for getting it disconnected.
Now they have generated a bill for me dated 24th sep to 13th october and they call me daily asking me to pay it.
Now I wonder for what thing should I pay. I cleared all my dues till 7th sepetmber. since then the connection never worked even for a single day.
If this is how customer care keeps harassing the consumers then permanent customers like me have no option but to turn to other options.
I feel like i made a mistake by having customer relations with airtel

Aug 6, 2021

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste(smriti.sg),

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Bangalore, Karnataka

Dear sir/mam,
As we came to singapore,we'll not be using our airtel sim no.s
[protected]-ilamparidhi
[protected]-Ashwini

We request u to block the sim as soon as possible.
Pending payments ve been paid.
Thanking u

Oct 20, 2016

Complaint marked as Resolved

Verified Support

Jan 31, 2013

Airtel Customer Care's response Namaste (ashuilam),

We would like to inform you that your concern listed 19 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 18, 2012

Verified Support

Namaste(ashuilam),

This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Bangalore, Karnataka

Dear Patrons,
I am writing this complaint after a frustrating experience with Airtel Broad-band service.

I have been a Airtel Broad-band customer for 5 year now and I requested for a relocation of the Airtel connection 2 months ago, to my new residence which is located in the next road in Cooke Town.

Till Date, the relocation has not been completed. Every day I call up Airtel customer Care, which is a frustration by itself and complain. Yet nothing has been done.

I finally got across to the person named Mr Anand who claimed he is responsible and will ensure that the work is completed and this was on the 12th of October.

Today is the 17th of October and still nothing has been done. Today I am trying to reach Mr Anand from Airtel, but his mobile phone is switched off. Without exageration, I have probably made more than 50 calls so far, without success.

WHAT IS HAPPENING AIRTEL ? Why is your customer service so poor ? I am now thinking of switching my service to some other Provider. This is probably the reason that Airtel's revenue is going down !!

Frustrated customers,
Bopanna
Cooke Town,
Bangalore

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste(bopannak),

This is to inform you that your concern listed on 09 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Rangareddy, Andhra Pradesh

CUSTOMER ID: [protected]

MY AIRTEL DTH SET-TOP BOX STOPPED WORKING SUDDENLY. THE COMPLAINT LODGED WITH CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE SERVICE ENGINEER FROM AIRTEL VISITED MY HOME AND WITH OUT ANY EXPLANATION ASKED US TO BUY NEW ONE. HE MENTIONED CHARGES OF >1000/- Rs WITH 3 MONTHS WARRANTY AND ALSO ASKED US TO RETURN THE CURRENT BOX.

I WANT AIRTEL TO CLARIFY THE FOLLOWING STATEMENTS MADE BUY YOUR EMPLOYEES (CUSTOMER CARE/SERVICE ENGINEER/AREA MANAGER etc):

1. How does AIRTEL have the ownership of set-top box after charging the customer with full market value of set-top box?
2. Why AIRTEL does not take ownership of faulty set-top boxes and their maintenance?
3. Why AIRTEL supplying set-top boxes with 3 months warranty? Why customer forced to accept such vulnerable boxes?
4. What does AIRTEL do with the set-top boxes collected upon DTH disconnection?
5. Why I am charged with new box price (>1000) when I am provided with used set-top box?

Please listen to recent call data on this customer ID for further clarification.

This is very very unfair business AIRTEL is doing with its customer. Please look into the issue and refund my money without any further delay.

THANK YOU.

Aug 13, 2020

Complaint marked as Resolved

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste(ypedduri),

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Y

ypedduri

from Hyderabad, Telangana

Oct 29, 2012

Your Engineer charged 100/- Rs, We paid him cash for service.

Y

ypedduri

from Hyderabad, Telangana

Oct 29, 2012

AIRTEL DTH SET-TOP BOX CHARGES
CUSTOMER ID: [protected]

Dear Deepak,

I have complained about

1. We are provided with used set-top box and charged us with 1000/- Rs (new box market price)
2. Our set-top box problem was resolved after week after complaint, but my I have been charged during this time without service.
3. With out my knowledge, My account charged with Rs. 47.00, engineer visit charges.
4. Your Engineer charged 100/- Rs, We paid him cash for service.

Please act on complaints at least once.

Show minimum respect to your customers. Please train your guys in customer care. They really need orientation on attending complaints.

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Address: Panipat, Haryana

Dear sir
my name nitish sharma from shimla gujran my mob no [protected] in without any any information service active Jobs Alert and debit Rs.10 plz refund my balance 10
regards
Nitish sharma

Aug 13, 2020

Complaint marked as Resolved

View replies

R

Rakesh kannojiya

from Mumbai, Maharashtra

Airtel — Debite my accounts

I am useing Airtel connection from last 2 years.
from last few month you deducteing part of amount from recharge.uou are deducteing 120 Rs. from last recharge for what resons even you and your Executive do not now. I requested so many time and complaints against this matter in customer care but till the date I do not get any proper responce from your side.

If this complaint is not taken seriously we can meet in Consumer Courts. I going to take legale action against you.

with regards
[protected]
Rakesh Kannojiya

R

raja_tnhb

from Thrissur, Kerala

Airtel — Wrong debit

My AIRTEL Mobile Prepaid No.[protected]. Last 3 days, I have been charged Rs.60/- for this number regarding downloading of McPACK from Airtel. But I am not downloaded any in this regard and also not aware of the McPACK. Accordingly I clarified the issue to the Airtel Customer Care but they not responded properly.
I request you to take action to credit the amount which was debited in my prepaid account towards McPACK by the Airtel.

W

wwwnitishkumar

Mar 2, 2012

Bharti Airtel — Wrong Debit In My Account No mob 9896536463

Dear sir
my name nitish sharma from shimla gujran my mob no [protected] in without any any information service active Jobs Alert and debit Rs.10 plz refund my balance 10
regards
Nitish sharma

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste Mr.Sharma,

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: New Delhi, Delhi

Sir,

I am extremely sorry to say that your company & your people are unable to restore my Airtel service

in its normal way on following facts.

1. That it is the case of my Managing Director home telephone ( along with Internet )

being earlier used at E 64, vasant marg, Vasant Vihar , New Delhi

2. He has changed his residence near by to 43, Poorvi Marg, Vasant Vihar, New Delhi

3. Your people are unable to restore service for the reason that there is no airtel wiring

4. I am surprised that Poorvi Marg is very posh zone of Delhi and your facility is not there.

Also your people are saying that new connection can be given in a week but shifting is not possible.

5. Since, wiring is not there , then how I can ask you to increase service capacity by 80 GB

6. I hope you will resolve the matter at the earliest and shall not put pressure on us to adopt alternative telecom.

7. Please direct your people to contact me at the following number and address:

Nausad Saifi ( Mobile: [protected] )

8. Other details are following

Tel No. [protected]

Complaint ID:[protected]

Complaint Date:- 12-Oct-2012

Old Address:- E- 64, Vashant Marg, Vashant Vihar, New Delhi -110057

New Shifting Address:- 43, Poorvi Marg, Vashant Vihar, New Delhi -110057

Thanks & Regards

Nausad Saifi

IT

(Office):- [protected]

Starion India Pvt. Ltd.

Plot No. 11 Udyog kendra, Greater Noida

Gautam Budh Nagar,(U.P.), 201306

http://www.starion.co.kr

Help the environment‐please don't print this email unless you really need to!

Aug 13, 2020

Complaint marked as Resolved

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste Mr.Saifi,

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

N

Nausad Saifi

from Dadri, Uttar Pradesh

Oct 18, 2012

Mr. Mohod Please give me your contact number

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Address: Bangalore, Karnataka

My name is Pavan and my mobile number is [protected].

I have submitted documents for MNP (from Docomo to Airtel) on 10th Oct, 2012.

Yesterday (16th Oct, 2012), I have received SMS saying "Namaste! Request validated by Donot and Porting Time:[protected]:13:00:063".

So, changed my SIM card at that time and AIRTEL SIM is working. I am able to received incoming calls and not able to make any outgoing calls.

I have called customer care and shocked with their response. They said, it will take 7 days to activate outgoing calls. What the hell? They want customer to carry phone without able to make outing calls for 7 days. This is how they treat customer coming from other network.

Please help me in resolving this issue.

Aug 13, 2020

Complaint marked as Resolved

View replies

C

Complainant8648146

from Lucknow, Uttar Pradesh

AirTel — not make my outgoing calls

hello, i was paid my airtel mobile bill.but after that my mobile not make a call. i talk with custmore care he was abused me and not started my airtel services. he said i was not getting your cheque but i gave him before 5days . but he stop my services. i want to camplait in court because he was abused me and loss me . it suffer in my business and i losss of 5lacs. i want reply otherwise i go to court against your services.
thanxs
jatin arora

S

satish

from Bengaluru, Karnataka

Airtel Sim — not processing outgoing calls

my out going calls not processing please give the reason to this case

S

S.N.RANGANATHA RAO

from Chennai, Tamil Nadu

dear sir,

i was offered a airtel post paid sim card after submitting my photo and proof of address to your representative who called on me he game a airtel postpaid kit and PACK CODE: MthofPkg-09/2009
mobile no 1F
sim no:[protected], sl no.840584
a lady called me and asked reg the plan and she put me on me on 195/-
when i used the sim card in cell it showing invald sim. they not told me the mobile number also. please do the needful.
iam holding a a airtel land line no. 42014327.

A

ashumittal

from Delhi, Delhi

AirTel — Not Making call in customer care

sir,
i have been doing complaint in airtel since 28 oct2010.my problem is that when i make call in customer ,my number is cut,i have write this problem 3-4 times and another problem is i took message plan for ruppes 88 this plan were disable 10days approx. i taked krishan,jaslin,rita etc they all are astray me .plz help me
My num is [protected] Anil Mittal

P

pavithra24

Dec 19, 2011

Airtel — Not able to make calls

Hi,

My mobile number is [protected]. I am not able make any outgoing calls despite having sufficient balance, in fact more than sufficient. I am facing this problem for the past 10 days.
Kindly do the needful ASAP.

Regards,
Pavithra
[protected]

R

Rajagopalan.R

Aug 26, 2012

For No reason my airtel mobile no was barred from making and receiving calls. When i made a call to airtel customer care they told me that the number was barred due to address verification not completed. But the customer care executive were able to read me through the system and confirm me that the address verfication was completed on Aug 22nd at 12:20PM. This was as per their system update. But when i checked the reason for my number was barred i was told that the address verification was not completed.

There was no courtesy call from Airtel confirming if the number can be barred or not. How could airtel get into my account and make changes to the number without my knowledge. And also when taking to the customer care executive , it seems airtel doesn't have any defined process for anything. examples are
1. when they ask a security verification details i denied it (to check what level the process is strictly followed) , but still i was able make complaint, talk to the customer care executive, request for a call back from airtel, and process all my request.
2. The customer care executive says they have send me a sms regarding an information about my number, and due to technical reason at their the sms wasnt processed and delivered to my number. Is Airtel service is just send an sms that doesn't even reach the customer or to communicate the details properly with the customer ? This is a big question i have for airtel.

Every executive, floor supervisors , manager talk about different process for a same request or an issue. This looks like Airtel doesn't even have a defined process and they are not working to address any of the customer queries and issues.

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste(pavan4810),

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Bijapur, Karnataka

dear sir,

i am kethan kumar p my cell no [protected], for this the company stop the out going and incoming because of documents mismatch but, when i port from idea to air tel i submitted my Adhara id and photo, again i submitted same documents second time, but again i got msg from air tel for stoppage, again last week i submitted 3rd same document to Sim purchased dealer but still i didn't get connection, plz solve my problem its an important number for my professionalism.

with regards
kethan kumar p
alternate no : [protected]

+1 photos

Aug 13, 2020

Complaint marked as Resolved

View replies

K

ket_gaju

from Mau, Uttar Pradesh

Oct 17, 2012

ear sir,

i am kethan kumar p my cell no [protected], for this the company stop the out going and incoming because of documents mismatch but, when i port from idea to air tel i submitted my Adhara id and photo, again i submitted same documents second time, but again i got msg from air tel for stoppage, again last week i submitted 3rd same document to Sim purchased dealer but still i didn't get connection, plz solve my problem its an important number for my professionalism.

with regards
kethan kumar p
alternate no : [protected]

outgoing and incoming stoppage - Comment #1509460 - Image #0

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste Mr.Kumar,

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Lakhimpur, Assam

i was researchged a 1500/- airtel 3G data plan on 15 Oct 2012 and i has been getting only 10 kbps speed. so i complain customer care and they said that this 3G plan is not configure with their system. but they are assured me this problem will be solve within one day. i am waiting for two days ....today 17 Oct 2012, the hopeless airtel company still not solve my problem.

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B

bigyatom

Oct 17, 2012

china make a longest bridge in 2 days . but our indian company like airtel can not solve a tiny problem within 2 days. what a company ...rising india ...in gov. sector as well as private sector...

Airtel Customer Care

from Mumbai, Maharashtra

Oct 17, 2012

Verified Support

Namaste(bigyatom),

This is to inform you that your concern listed on 17 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

J

Jugal Biyani

from Gurgaon, Haryana

Mar 30, 2013

I have purchased 3d data sim card No.([protected]) but it is giving internet speed up to 100 kbps only.

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