Airtel Complaints & Reviews

I had visited Europe from 14th May to 23rd May 2010 and during that visit my mobile bill amount reached a whopping amount of 25000 rupees. During the visit and soon after my visit, I kept getting calls from your Chennai and Mumbai call centers asking me If I had unknowingly activated some web applications. My answer to their query was no as I didn’t open any web application.
The roaming charges were not explained to me while I went abroad, I didn’t check it on my own because I didn’t anticipate such a high bill. In the past, I have been to China and Singapore and based on past experience I believed that I’d not have high bill.
Now My credit limit was 5,000 rupees and my bill amount exceeded well above 5,000 rupees and it reached around 25,000 rupees. Personally, I use jack pot plan which is most economical and I didn’t anticipate such a high bill.
Upon discussion with Ranjeeta, she reversed only 3000 rupees from my bill. She was humble and kind but that’s the most she could do. After one more round of negotiation a guy Kunal promised to reverse 2000 rupees however as a last resort, I offered to pay double the credit limit as one time settlement on restoration of my mobile services. I told him politely that I cannot pay anything beyond this.
The most critical issue here is that if my limit is 5000 rupees then why my Roaming charges were allowed to run to 20,000 above? There are clear guidelines about credit limits and how the usage should not be allowed to go beyond credit limit of an individual. Please do explain this.
do not buy the argument from your appellate authority that credit limit is not applicable to IR customers, you could have simply text messaged me by informing me about the limit and I’d have certainly taken care of this by making payment of my credit limit before asking for restoration of IR services while I was abroad.
I humbly request you to amicably resolve this matter at the earliest and restore my services. I am all for making the payment however 24 to 25000 rupees are way beyond my paying capacity.

Hardeep Sethi (98106**657)

Dear sir,
As per government guidelines, airtel peoples are calling for document saying your document is incorrect.
How its possible what happen to my document i have submitted driving licence xerox and photo at the time of purchase.
From last 3 years i am using this number, if i spoke to customer executive he will ask date of birth, address, name every thing.
Name: mohammed omar
Mobile: [protected]
Email: [protected]@hotmail.com
Now there are calling and saying submit
Your document or else your number will be disconnected
Why they will disconnect
They say document is incorrect then what the hell they are doing for last 3 years
Pls clarifiy
Thanking you

Hi,
I have a Airtel DTH Connection Customer Id: [protected].
When I turned on my TV on 18th August, I got a error message B001 on my screen. This error message suggested checking the DTH cabling, I checked the cables to the best of my knowledge and that did not fix the issue.

I called Airtel DTH customer care on 18th August at 10:30 am, They registered my complaint (Complaint # 3591734) with an assurance that an on-field technician will visit my place and fix the issue before 3:15 pm on the same day. However there was no call/no show by any Airtel Representative that day. I tried calling the cell phone number provided by Airtel in their customer complaint opening confirmation SMS, and the person disconnected my call after a couple of rings. I called back
Airtel DTH customer care the same evening around 5:00 pm for a follow-up on my complaint, the Customer service representative had nothing to offer other then asking me to wait for another day and he logged another complaint for the same issue (Complaint # 3595133) with a assurance that my issue will be fixed on the following day before 4:19 pm.

No one called or showed up the next day till 12:00 noon, so I called Airtel DTH customer care back for a follow-up and this time I got another assurance that I will get a callback and an onsite field technician visit later in the day and the issue will be fixed before 4:19 pm. I also reached out to the "Grievance redressal" section of Airtel DTH website.

But history repeats itself and I still have not been contacted by anyone, forget a technician visit to fix the issue. Today is the third day that I am living with this issue.

I have had very good experience in the past with Airtel Broadband customer care and thought that I will have the same experience with Airtel DTH but unfortunately the service is so pathetic that a cable operator would have been able to provide better service than Airtel.

I have demanded a full refund from Airtel and am planning to move back to cable TV.

For those who read this review before planning to purchase Airtel DTH, please reconsider your decision. I don’t know which DTH service provider is better but for sure Airtel DTH service is PATHETIC!!!.

Dear Sir,
If you will visit site of airtel or if you will call their customer care,there is only 1 reply that,this service is not available for MP-CG customers!!
Is airtel trying to differentiate between states??
I asked for a wifi modem,but they told that company WONT give this feature to its MP-CG customers..Moreover there are certain features and facilities which all OTHER STATES have except our state
IS THIS A SPECIAL GIFT ON INDEPENDENCE DAY???

I have Airtel DTH. My customer ID is [protected]-001 in the name of Ravi Shankar.And I have purchased this Airtel DTH 24.06.10.

Since installation I am facing very poor service. They are making fool to consumer to make false commitment. They are using low quality Setup Box. This is the second time when my IInd Sepup Box is not working & I am unable to watch TV . Every time they take 2-3 days to resolve any complaint & make false commitment to resolve it by same day.

I am very very disappointed with their customer service. I made complaint vide complaint No. 3599426. And I have made two -three time call to customer care service but every time they made false commitment. I have made 15-20 phone call (which mobile no. provided by customer care service thru SMS) to their service engineer but he refused my call after 2-3 calls.

There is no time deadline to resolve the customer problem. Generally they takes 2-3 days to resolve any problem.

They are installing repaired setup boxes. They have installed repired setup box in my house.
I am going to forwered this compleint to CBNC & news paper media.

Still my problem has not been resolved. And there is no one chennel is appering in my Airtel DTH.

Thanks..
Ravi Shankar
+91-[protected]

my mobile connection postpaid been disconnected without any prior notice after payment of requested amount in time

my number is[protected]

please reply in my following email id

psathyapriyan.[protected]@greenply.com

I recharge my no. for sms pack with rs 21 by ussd facility on 12th aug 2010. But it stop working on 16th aug 2010 and i complaint for the same in the morning and customer care executive told me that it will be fix maximum within 48 hrs. But problem can not fixed till the given time then i again complaint for the same then they assured me that it will be fixed till 3 pm on 19th aug 2010.
Due to this i faced many problems and the call center executive not give satisfied answer and one of them blame me that i didn't take their call. Their senior supervisor avoid taking my call. So please do the needful to resolve my problem.

Smit kumar
[protected]

I have been using this airtel number [protected] since a year. Some few days back when i spoke with airtel customer care where they denied that the number is theirs. I wanted to inquire why airtel gprs was activated automatically and why my balance was being cut. Now there is no clue about where to complain and if there might be security problems later on. I have provided all the necessary documents while taking the sim.
Please look into this matter.
Thank You.
Peter

Dear Sir,

I am Rajesh Manohar Mandavkar. I want to give a complaint against Bharti Airtel. We have 4 moblie connection from Bharti Airtel. From last one & half year Bharti Airtel has started a practice of activating Value Added Packs thorugh their system on our moblie & also deduct charges for the same. On 18.08.2010, they have activated SONY PACK on one of our mobile number [protected] & deducted Rs.30/- for the same. They have also activated Cricket On Demad Pack on the same date. This Sony Pack was previously activated on 13.06.2010 on same number & deducted Rs.30/- on that time. We have complaint about the same at that time also. Then they deactivated the service. Same is happening again & again. I am also attaching the previous correspondence with Airtel below for your quick persual.

Bharti Airtel is regularly using this practice with their consumers & might earning lacks & corers of rupees from this.

I request you to take necessary action against Bharti Airtel.

Thankin you.

Regards,
Rajesh Mandavkar


_______________________________________________________________

Encl: Previous Correspondence with Airtel

Re: [protected] COMPLAINT REGARDING VALUE ADDED SERVICES [|BAL|[protected]|[protected]|]
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>View Contact
To: [protected]@yahoo.co.in


[protected][protected][protected][protected]

Dear Mr. Rajesh,

Thank you for contacting Airtel.

You have expressed concern over balance deduction due to activation of Value Added Services without consent, requested to deactivate and refund the same for your Airtel number [protected].

We regret for the inconvenience caused to you in this regard.

Please be informed that your number has been deactivated from value added services from our end as on 15/09/09.

Regarding balance deduction :

We regret to inform you that we are unable to process your concern as we are in need of some details. We request you to provide the following details to initiate further action.

1. Balance before deduction

2. Balance after deduction

3. Date of deduction

4. Amount of deduction

5. Type of deduction

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,




Suganya Krishnan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2009 11:15:44
Subject: [protected] Complaint regarding value added services

Dear Sir Madam

I Rajesh Manohar Mandavkar am your service customer from last two half year but from last few days I am facing very bad experience from your service. I want to register a complaint about your illegal practice of activating value added service packs on our mobile without any intimation. On 14th Sept 2009 Job Alert Message Service was activated on my mobile. I immediately called your customercare No.121 asked them to stop the service. Though it was stoped immediately again in evening Cricket Score SMS Service was activated on my mobile without my request charges for 2 SMS were also deducted from my account. I have again register a complaint to your customercare no.121 on 11.00pm. My complaint number is 91493487. But till the time I write this message I never got my money back.

If such practices are continue from your end I will definetly take strick action against your service. I never want any of your value added services to be activaed on my mobile without my request. I have another 3 mobile connection in our family as follows which also face same problems;

Vijay Manohar Mandavkar [protected] [protected]
Shubhangi Sanjay Mandavkar [protected]

On [protected] you have activated Hello Tune Cricket Score SMS which I want to deactivate with immediate effect.

If the promble continues we will disconnect all lines take very strick action against your service.

Hope you will take this matter seriously.

Thanking you

____Rajesh



_____

Love Cricket Check out live scores photos video highlights and more. HYPERLINK http: in.rd.yahoo.com tagline_cricket_2 http: cricket.yahoo.com nClick here.
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______________________________________________________________

I have been Airtel DTH subscriber since Jan’10.

I took this subscription in Vadodara, Gujarat. My Customer ID is: [protected].

I have been recently transferred to Ranchi, Jharkhand. On 14th Aug, I made a call at contact center and request for re-installation of DTH at my residence in Ranchi. They booked a slot (Request no #[protected] for same for 5:00 PM on 15th Aug’10. They also informed me that they will give me call half an hour before coming to my residence

I waited entire day on 15th; I did not got any call and no one visited my residence.

On 16th Aug, I got a call saying that your issue has been resolved. I informed them that no one has visisted nor the reinstallation has happened. He informed me that needful will be done on 16th and I will receive a call back. No call back received.

On 17th Aug, I again gave a call at contact center regarding the same issue, they took the complain[protected] and informed me that issue will be resolved before 12:35 PM on 19th Aug. I am writing this mail at 6:45 PM on 18th Aug with confidence that resolution will not come within TAT.

I have written 3 mails to [protected]@Airtel.in. Attached are all the three mails. I have not received revert except for automated replies. Also attached are the reverts.

I have also filled the Grievance redressal form at your website but till date I am waiting for revert.

My concerns:
- I am without services from last 5 days.
- Balance is getting deducted daily
- I have no clue when I will receive the services.

To summarize, I am fed up with the pathetic services and ill treatment.

I am myself working in Customer Service area. However this is my Worst Customer Service experience.

sir, i would like to inform you that subscription charge rs 20 for airtel tadkalive is being charged on my airtel mobile no [protected]. So i want to unsubscribe that airtel tadkalive on my mobile as soon as posible. Thanking you.

I am a subscriber of Airtel digital TV having customer ID No [protected]. SInce last five days few channels of digital TV have not been displaying, the channels Nos are 551 (ETV Marathi), 555 (Star Pravah), 559 (DD Sahyadri), 108 (DD National), 282 (News 24h), etc. I had lodged complaint with the Airtel digital Consumer Service. Everytime they had a separate reply/justification and asking to pay Rs 100/- for their Engineer's visit. Whereas other channels are displaying and even the same channels are displaying in my neighbourhoods. Suddenly non displaying of few channels are not consumer's fault. The Service provider has the liability for the same. My point is that they shouldn't charge money for such where there is no fault at consumer's side. Airtel digital TV are requested to do the needful in this regard to uphold its goodwill.

Hi
Airtel customer service I would say the worst one. They updated information of their own and later cheat customer. I had given request to cancel my broadband service. I gave request to cancel it. they said with 24 hours your connection will be disconnected and they will take the instrument etc. The person came to take the instruement and since I am leaving abroad I thought of settle if any due is there for 10 days from billing cycle and I called customer care. To my surprise they are saying it is not cancelled but tranfer to your new XYZ address. which i never knew. Now they are telling to raise complain regarding this and wait for 2 days to look into the issue. but I have not got any reply so far. My airtel broadbank number was [protected].

Hi,

I have recharged my airtel prepaid number [protected] with Rs 197 to get 1000 Airtel to Airtel Local minutes but I got only 800 minutes. My Transaction ID is[protected].

I had confirmed it from your 121 portal and it is still giving me the same information that u will get 1000 local minutes on recharge of 197.

The steps which I have followed to get information from your Portal:-
Dial 121 from airtel Prepaid
Dial 1
Dial 2
Dial 2
Dial 1
Dial 2
It is still giving me the same information.

I have complained in 198 for the same. They said, this recharge had been updated on 4 Aug 2010 and you will get only 800 A2A minutes.

Please tell me one thing if this recharge had been updated on 4 Aug 2010, why it(121 portal) is still giving me wrong information. This is not the way to tackle your customers.

If your portal is not synchronize with your updates then what is the use of that Portal ?

With Regards
Gagan Khurana
Sr. Software Engineer
Patni Computers
+91 [protected]
+91 [protected]

from last few days someone sends me vulgar messages from [protected]mob numb;numbers of time i thretened him/her, but no use.i don't know how 2 get rid of these evil elements of the society.they must be punished.they should be tought a lesson.i[censored]r organisation can capable to tackle these type of bugs...then please.

Hi,

Customer ID : [protected]

For all the money airtel wastes on advertisements, we also fell for it and trusted them by taking Airtel DTH service. We recently shifted locally so had requested for reinstallation for airtel DTH at new place.Despite many requests and customer executives falso promises it got delayed a lot and we had to suffer lot of mental torture calling them several times as if we had no other work to so. After that difficult reinstallation, engineer did some faulty work due to which my remote is not working.
Again same procedure repeated from last 1 month for repairing that remote but no positive response from executives.No engineer has come till date to my place.I have registered for this atleast 5-6 times.Evertime I just receive a msg saying the service request no is ----.I dont get any engineer's number from customer care where i can call up and resolve my problem.
Everytime sms comes that reqquest is resolved...Who resolved it.Did they confirm from me?Then why is my complaint closed without resolving it.Please specify if they dont want to solve it.
Today I received a sms saying my a/c has been deducted Rs. 100 for engineer visit...what the hell!!!
Who engineer came...what he did....If customer care has any shame please give me the details. I will readily pay you Rs. 100 as donation.
They have cut Rs 340 from my account in less than 1 month without explaning me the deductions.
Mr Customer care executives like gaurav,promod,assem etc just dont care about customers and give blank replies.A limit is crossed now.
I want the airtel head office number or any top bosses number to show them the reality in a city like pune where no airtel service engineer available in prime area like aundh which can solve a small remote issue.Shame on Airtel!!!!!!!!!!!

Hi My name is Kenny Gurjao, residing in New Sangvi, Pune. I had taken airtel prepaid no.[protected] three weeks back by submitting all the documents and was in usage.
Suddenly on 16th Aug'10 20:00 the no. was no working. I got a pop up stating SIM CARD REGISTRATION FAILED. I was not communicated what so ever about the incomplete registration. When called the customer service, got different answers from different Customer care executives:

1. The no. will work in next 4 hours, there is some problem at the Airtel end.
2. The no. is postpaid and not prepaid.
3. No details are found about the no.
4. Adress proof not submitted, contact the Airtel Gallery

When contacted Airtel Gallery in New Sangvi, got a reply saying the no. is deleted from the data base and cant be re activated.

I had more than Rs. 100.00 balance in the card. I am unable to understand that when i had submitted by address proof with photograph why the co. has deleted my no. and why dint they communicate to me if they have not received address proof?

This is completely not acceptable as i faced a lot of diffculty in understanding what the issue was and lost my money. Also my no. was communicated to all my friends/co. etc

This is cheating by Airtel

Regards,

Kenny G
[protected] (Temporary no.)

Respected Sir/Madam,
My Airtel sim was inactivated on 13/08/2010 evening. The reason given by airtel customer care centre that I haven't submitted my identity proof. If this is the reason,they are giving me now then, first thing, on what ground did they issue me a sim when I haven't submitted my ID proof.
Secondly, as far as Iam concerned I have submitted my electroral ID proof for this particular sim. I think electroral ID proof suffices for purchasing a sim card. I just want airtel to clarify their stand on this.
More over,In my family we all use airtel for nearly a decade now. And I wish just because of this thing airtel doestn.t loose its very loyal customers.
My airtel number, is or was, now what shall I say I dont know, [protected].

thanks & regards,
one of airtel' loyal customer.

trace stolen mobile

[protected][protected][protected][protected]

Dear Sir,

I had a prepaid account with airtel. & i want to block my number my nuber is [protected]. because i had lost my cell phone & this happens on 10.08.10 & i am in train & GRP was not taken my FIR therefore please trace my mobile also company....GFIVE
model....T580
IMEI NO 1...[protected]....
IMEI NO 2..[protected]

So kindly request you to block my number i.e [protected] & trace my mobile.
email ID...[protected]@gmail.com

Thanking you,

Best Regard,
Sandeepak

My Airtel Digital TV ID is-[protected]. I have registered a complaint on 15th Aug. 2010 at 12.48 noon for poor signal as well as Video Problem. I have received the complaint no 3567886 /3572703 from customer care but still my problem is not resolved from Airtel DTH. I will personally called to service engineer 27 times in a day but i think they all are to busy they don't have a time to pick up the clients call or they will also not replied. After 6 pm there cell is also Switch off.
So i request you to plz resolved my problem a.s.a.p.
Plz reply on--- vinods27.[protected]@rediffmail.com

Vinod Sapkal
[protected]