Airtel Complaints & Reviews

Dear Team,

I have received a mail as on 11th Feb 2013 as a final reminder stating that an amount of Rs1700 has been outstanding and needs to be paid else there will be legal action against me from the Lok Adalat , However as I was then moving for my career progression to Dubai for which I called customer care and asked for the suspending the number and which was accepted the reference ID for the conversation in customer care is [protected] . After this my wife went to the Airtel counter which is in Kumarswamy layout ,Bangalore 560078 and paid the bill amount the details are as follows ::

Bill Amount Rs 2917
Payment date 29/11/2012
Time 6:38 p.m
serial No.of Receipt 0051
Transaction ID [protected]
Bill Arc Code 135

THe above details are from the receipt which is there with me .

After that as on 20th of feb I got the following mail from Collections.[protected]@in.airtel.com <Collections.[protected]@in.airtel.com>; and cc from collections.[protected]@gmail.com <collections.[protected]@gmail.com>; stating the following

Pre-Litigation Case No.255363/13

Date:[protected]

Dear Customer,

This is to inform you that our records shows an amount of Rs.1700/- remains unpaid till date on your airtel mobile number [protected] bearing a/c [protected].
We have also initiated mails, reminding you to make the said payment, which you have ignored. Hence the case has been moved to our solicitors and a Lok-Adalath notice has been initiated on 28th February 2013 at Office of Deputy Registrar, Basement, City Civil court complex, Behind Kaveri Bhavan, Bangalore-560009. Between: 11 am to 4 pm (Lunch from 2 p.m. to 3 p.m.) for amicable settlement of the above mentioned account.
The notice has been dispatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any further clarification, feel free to contact:-Ms Shilpa on [protected]

Please do not reply on this e-mail for further communication, mark a mail to collections.[protected]@gmail.com...

Kindly suggest how I can claim compensation from AIRTEL for such harrassment and to what extent can I sue AIRTEL for this.

Warm Regards,
Dibyendu Mukherjee.

I am a user of Airtel Mobile data service. initially I was using the package of Rs. 59 for 1024 MB data. The services were blocked on 12 Feb 2013 and I was asked to pay Rs.2443 despite my bill plan.I still paid Rs 4500 towards the bill and after repeated calls at 121, the plan was changed to unlimited plan at Rs. 149 per month. the data service was started only to be barred again after few hours with a SMS asking me to deposit Rs. 7565 towards Internet usage. Repeated contacts at 121, I was told to ignore the message as I had unlimited data usage plan. However, The data connection was again not available for 4 days. It was again told to me that I have already deposited excess amount and the data service would be restored in 4 hours. I was surely restored only to be blocked again after few hours. Repeated calls at 121 were futile as the cust care executive expressed her inability to help.
The data service of this erratic nature and huge billings despite a plan on board definitely amounts to GROSS DEFICIENCY IN SERVICE not taking into consideration the losses due to lack of data connectivity for days together.

i am using airtel sim card for my cell phone
[protected]
i balance as being dedutced for the services which i not activated and all
custumer care 121 is not answer my call
please help me to refill my balance back through airtel company

I have my airtel mobile no.[protected] in Bharti Airtel - postpaid services for the past 6 years. Now-a-days
I am not able to login my account through www.airtel.in , which this website address given by the airtel service
provider.

1. I had checked my system through my service engineer and my network connection (Tata Docomo) for
my internet connection and these are working fine.
2. So the above problem only in that website address or corresponding some problem in airtel services.

Please do the needful immediately.

Thanking you,

S NARASIMHAN
Salem Steel Plant,
Salem 636 030

Respected Sir,
Yesterday (22nd feb 2013 at around 11:00 pm i did a SMS recharge of Rs 52 from my Airtel Sim. by dialling *555# and selecting the 52 offer. After Confirming, it said that you r request would be processed within an Hour Where as till now ( 23rd Feb 23/02/13 6:35 pm) there has been no sign of the recharge. No doubt, no money from my balance has been cut as yet but i am being charged at rs 1 per msg.. and i am waiting for the SMS pack recharge to be done ! But it is not being processed yet.
Please look into this case immediately. Thank You.

I, Richa Anand booked the new Airtel Wi-Fi connection with a/c no. [protected], and Customer Enrollment Form - 454520 on 16th Feb, 2013 and checked with the sales person Anil with phone ([protected]), responsible for Miyapur Area, Hyderabad about 10 times that if I can use Wi-Fi system in multiple systems. (laptops and mobiles)

I told that earlier there was an obligation o[censored]sing 4 systems in Airtel Wi-Fi and if that is the case, I do not want your connection. The sales person(Anil) took money from me and convinced that I can use it in multiple systems after writing an application that I am taking the ownership of any misuse.

I agreed to it and gave Rs. 1000 to Anil for “8Mbps [protected]@999”plan and he gave me the receipt Customer Enrollment Form – 454520. After a week, today, 23rd Feb, 2013, when the technician came to install the connection, he told me that I can use only 4 systems at a time with Airtel. I called up Anil (the salesperson) and he said that he is helpless and can’t help. Just two days before the policy changed – which was completely a lie. Further, he said that you only have 2 systems so why are you looking for multiple systems – as if it’s his business as how much laptops I have!

In addition, he said that I can get the connection installed and he will give me a Wi-Fi (router) WITHOUT LETTING THE TECHNICIAN KNOW so that I can use multiple systems – which is gain as per Airtel is not possible and such offers do not even exist!
He also said that in case he will not give a Wi-Fi router, I can use the connection for one month and then disconnect that. He was doing a fraud just to complete his sales target which was ridiculous.

I have cancelled the connection and expecting the money to get back in 21 days. However, according to the sales person (Anil), I will get in 4 days – God knows HOW???? So many wrong information!

I have already lodge a complaint with Airtel customer service (Complaint number –[protected] and sent the email to [protected]@in.airtel.com and nodal.[protected]@in.airtel.com and expecting the concerned authority to take the action.

Sales people are doing fraud with the customers and giving them wrong information just to take money. There sould be some action to be taken against AIRTEL to stop this fraud.

Regards,
Richa

Hi, i recharged my airtel prepaid with 3g plan of Rs152 in which i should get 500MB 3G and 500 MB 2G on 8th feb 2013. I received 500 MB of 3G balance but didnot received 500MB of 2G balance. I registered a complain with customer care of airtel on 16 feb after i got a message that your complain has been resolved but i didnot received any balance. again i called customer care of airtel but they replied me that your complain has been resolved and we cannot do anything.
If it is like that i have to opt for MNP .airtel has to refund my 2G balance of 500 MB.
Please resolve my issue as soon as possible.
Thanks
PREM PRAKASH PANKAJ
MOB NO.-[protected]

Hi, I have activated DND on my phone but airtel still sends the message and started deducting amount from account without my notice. When i called the call center the representative was rude and harsh and rudely said that she will credit the account. When i asked for the supervisor, she said the supervisors are busy and will call me back me back in 2 hours but none called me back. I again called them after 2 days, the representative said someone from the technical department will call me back but none called me back. Its been more than a week i am trying to fix this issue but airtel is least bothered to resolve my issue. This is never the service i expected from airtel. My number is[protected].I sincerly will not recommend any of them to airtel because they just debit the money from the customer's account without even informing to the customers.

REGARDING AIRTEL NUMBER : [protected]
Dear Sir,

This is Koustav Roy from kolkata. I was totally harassing by service from Airtel. I was taken a Airtel 3G sim from Airtel store at Garia Kolkata. and i was informed that this is unlimited plan @600/- where 3GB is under 3G speed and then it will drop down into 2G. so i was satisfied and take the connection. After taken the connection i faced problem for Network fluctuating , So i launched a complaint. But they cannot able to solve me out for the same. so i was surrender the connection. Now they are asking me 3200 rupees from me for using the service for 20n Days only. Where my plan was for unlimited. and when i asked for the bill i was seen full bill was a copy of mistake competition. First the Billing cycle related. My billing cycle was started from 20th but i have been charged from 18th and 19th. not only that for using the service of 20 sec & 12 sec i have been charged 1796 & 1794 rupees. Can you believe that. I also attached the copy of that along with highlighted. Now they are stop one of my post paid connection. I Have total 8 Post paid connection. All are very important. So who gave permission to STOP one corporate connection. I was continuously mail to every department of Airtel, No body can able to solve the issue and upper that they stop one connection. i was mailed to appelate, presence, 121, manoj kohli, DOT and TRAI for the same. But not get response from any body. Now i attached the document please find this out. It was your fault not mine so why you stop the connection. If any body can help me please help me. Contact number is [protected]
Today I also visit ARC at Park Street Kolkata, But the manager was also shocked to see that but cannot able to help me on the same. He also inform that this mistake was done by Airtel but he cannot able to help me out. He informed to mail this concern to Nodal. If an Manager is also acknowledge the concern then what service is given by Airtel. I also would like to inform Don't try to stop any connection. i have the hard copy of everything which i was shown to ARC manager Malay at park Street i will take a big steps against you and also start my connection ASAP.9 i.e. [protected] which you are stopped today. If you are not able to help me on the same i will stop each and every connection from Airtel i already start to do that. you can check i already apply for MNP of my [protected]. Please see the documents attached with
My Billing cycle was from 20th october to 19th november. And i was charged from 18th october. and for 20 and 12 sec usages i have been charged 1794 and 1796 rupees amount.

Thanks & Regards

I am a subscriber of Airtel Broadband services since 2004. Till about 2 years ago, their service against my complaints were satisfactory. However, for the past 2 years their service has been inefficient and unsatisfactory. The latest complaint from me was that the Broadband speed is varying resulting in loosing the website all of a sudden. One of the technical person visited my house, after lot of persuasion. After checking the system and connections, he told me that the Modem has to be replaced at my cost. All these years, whenever the Modem went out of order, their technicians visiting were replacing free of charge because the Modem belonged to them. But this time, the person insisted that I have to pay because the Company has changed its policy for the last 2 years. I informed him and another person who called me this morning that it is their duty to replace their own Modem and that I will not pay for it. I also told them that I have not been informed about their change in the policy which they are obliged to inform their Customers. Now I am at a dead-end. Inspite of having a Broadband connection and paying for it, I am not able to make use of the service. Is it the way of leaving their valuable customers of more than 8 years standing in lurch?

While I was browsing net I received a message ," thankyou for downloading hot seller zone we have deducted rs99.00 from your account." Then I spoke to the customer care personnel he told even if it is ur mistake or bychance if you have done it then also we cannot refund the money and disconnected the call . I tried once again but now there was no option this in the ivrs to speak to the customer care. My Mobile No. [protected], Name Rajnish Kumar, if you don't refund wrong charges amount please skip my mobile no. after that i will not pay any balance amount this is for your information.

Regards
Rajnish Kumar
[protected]

I have done my recharge from easymobilerecharge.com ,my order details are below. I have not received any talktime from airtel but as you can see order status is showing recharged. Please take a look into my problem.

my order details from easymobilerecharge.com

Order Number:16680104
Mobile Number:[protected]
Order Time:[protected]:27:00
Process Time:[protected]:27:18
Operator:AIRTEL, Uttar Pradesh(W) & Uttarakhand
Amount:113
Reference:[protected]
Order Status:Recharged

Thank you


GYANESH MEENA

The Relocation details is been provide to Airtel DTH Helpline no [protected] on 19th Feb 2013 for which confirmation no. 28378016 and contact no [protected] was received. I have received a call on 20th morning from the contact no which I couldn't receive due to an official meeting. I called back after 15 minutes but nobody picked up the phone.
On 21st Feb 2013, again a complain is been done on help line no. provided above for which a reference no 28420747 is been provided with a promise of resolving the complain with in 24 hours. The same day I called the contact no 30 times but no one bothered to pick the phone and once they picked the phone and kept it unattended so that I will lose my money.
On 22nd Feb 2013, again I have booked a complain for such behavior and my complained was booked with reference no. 28449273 with an assurance of resolving the matter within 24 hours and an escalation mail was been send to area manager so that this will be resolved quickly. I got a call from the service engineer also assuring to install the connection by 4 pm but no response and negligence of my call was made after regular attempts of my call to them.
Finally I had spoken to Process manager Sonu, Sr. Agent Preeti and Pooja on helpline to resolve the issue but no response till now. I am really disappointed and frustrated with such followup and response from a service provider.
I NEED A JUSTICE ON SUCH BEHAVIOR AND COMPENSATION FOR MENTAL HARASSMENT IN THIS MATTER

SEE CONFIRMATION OF 2ND AND 3RD PAYMENT MADE TO AIRTEL DIGITAL TV WHICH IS NOT BEING UPDATED IN MY DIGITAL TV ACCOUNT NOR ACKNOWLEDGED BY THEM BY EMAIL

Transaction alert for your ICICI Bank credit card
Inbox
AIRTEL DIGITAL TV

ICICI BANK & CREDIT CARD

[protected]@icicibank.com

20 Feb (3 days ago)

to me

Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.

If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.

Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].

Sincerely,

ICICI Bank Credit Cards

[protected]@icicibank.com

20 Feb (3 days ago)

to me

Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 15:25:10 hrs.). Available credit balance on your card is Rs. 2, 78, 058.75 and total credit limit is Rs. 3, 00, 000.00.


If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.

Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].

Sincerely,

ICICI Bank Credit Cards
24 minutes ago by
ajitmatthan

Fwd: Transaction alert for your ICICI Bank credit card. AIRTEL DIGITAL TV CUSTOMER ID: [protected]
Inbox

AIRTEL DIGITAL TV

Ajit Matthan <[protected]@gmail.com>

20 Feb (3 days ago)

to digitaltv
Dear Customer Service,

Further to my email sent 10 minutes ago, I found the email below from ICICI Bank Credit Cards at 1335 hrs 20/02/13. I also received an SMS Alert. You can see that it confirms the 2nd payment of Rs 2500 to recharge my Account. However, the payment seems to have failed due to your technical problem referred to in my previous email.

Let me make it quite clear that I want to recharge only Rs 2500 and not more. Due to the Total mess in your own payment gateway because of the incompetence of your technical team, any recharge beyond Rs 2500 due to duplicate payments should be refunded immediately.

Ajit Matthan


[protected] Forwarded message[protected]
From: <[protected]@icicibank.com>
Date: 20 February 2013 13:35
Subject: Transaction alert for your ICICI Bank credit card
To: [protected]@gmail.com



Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2, 500.00 at Bharti Telemedia Limit (February 20, 2013; 13:34:47 hrs.). Available credit balance on your card is Rs. 2, 80, 558.75 and total credit limit is Rs. 3, 00, 000.00.

If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.

Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].

Sincerely,

ICICI Bank Credit Cards

Mr. Mark Tavares,


I am no longer using the number [protected].
I wrote many mails to the airtel about closing the connection.
I paid my all the dues in the month of december. I was informed by the
cashier that my account is closed and I will no longer receive any bill against this number.
So, why still I am receiving the bill when my account is closed.
When I asked the cashier about closing the connection why he said that my connection is closed
even when it was still opened according to customer care.

When I talked to operator for closing the connection they were saying to go to Airtel Shop
for closing the connection. The same I did, so why my account is still not closed.

According to the final letter from airtel, I paid all my dues as mentioned in the letter.
After paying the bill I wrote the mail to Mr. Sachin Patole about paying the dues and closing
of the connection. I received no response from him.

Why Airtel provide all these emails ids when no action is taken by the airtel on customer grieavences.

Please sort out this matter as I am writing to airtel for closing this connection since september 2012
and no proper action is taken from your side.

Fwd: Transaction alert for your ICICI Bank credit card. Digital TV Customer ID: [protected]
Inbox
AIRTEL DIGITAL TV

Ajit Matthan <[protected]@gmail.com>

20 Feb (3 days ago)
to digitaltv
Dear Customer Service,

After my earlier complaint by Email about 4 hours ago, it appears that you activated the payment gateway. Consequently, I was able to recharge my account with Rs 2500.00 by credit card. The payment was confirmed by SMS as well as by the email below by ICICI Bank. Both my STBs were kept on when recharging.

I logged into my Account from your website to find that the above Recharge amount has not been updated. It is showing a Balance of Rs. 10.29.

Some scoundrels from your staff must be trying to show that I have not recharged before the expiry date of my Magnum 3 M Advance rent pack - Oct 2012, so that you do not have to give me the benefit of the Bonus credit Offer based on Rs 2500.

I phoned your Bangalore Call centre[protected] to complain to them. After following then Voice activated menu which was in English, I chose the option to speak to a Customer Care executive who could speak only in Kannada. From the little I could make out he was telling me to choose the English option from the menu. There was no English option to choose from the Voice Menu, but it was all in English till I chose to speak to a Customer Care executive who could speak only Kannada.

Not only is your Airtel Digital TV Company staffed with Uneducated , but your Call centre Voice activated response system is Stupid.

What are you going to do about this Total mess where nothing seems to work smoothly?


Ajit Matthan

[protected] Forwarded message[protected]
From: <[protected]@icicibank.com>
Date: 20 February 2013 00:13
Subject: Transaction alert for your ICICI Bank credit card
To: [protected]@gmail.com



Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX4005 has been used for a transaction of INR 2,500.00 at Bharti Telemedia Limit (February 20, 2013; 00:12:49 hrs.). Available credit balance on your card is Rs. 2,83,058.75 and total credit limit is Rs. 3,00,000.00.

If you have not authorised this transaction, please call any of our 24 hour Customer Care numbers mentioned below.

Ahmedabad[protected], Bengaluru[protected], Chandigarh - 5055700, Chennai[protected], Delhi - [protected], Hyderabad[protected], Kolkata - [protected], Lucknow - [protected], Mumbai[protected], Pune - [protected].

Sincerely,

ICICI Bank Credit Cards

Ajit Matthan <[protected]@gmail.com>
20 Feb (3 days ago)

to digitaltv
Dear Customer Service,

Further to my email of 0146 hrs 20-12-13 and ICICI Bank credit card payment advise to Bharti Telemdia, I am attaching a 2 page screen shot of another attempt made to make a payment of Rs 2500 for the renewal of my current 3M pack before its expiry tonight.
You can see that the payment did not go through because of some technical problem in your payment gateway which can be seen on pg 2 of the screen shot. Please advise why this is happening and what needs to be done to make payment immediately. As explained in my previous email, there is a problem speaking to an English speaking Customer care executive at your Call center[protected].

Ajit Matthan

AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc AIRTEL DIGITAL TV - SCREEN SHOT 2 PGS SHOWING RECHARGE OF RS 2500 BY CREDIT CARD ON 20-02-13 FAILED DUE TECHNICAL PROBLEM WITH AIRTEL PAYMENT GATEWAY..doc
155K View Download

REMARKS: THE ATTACHMENTS CANNOT BE DOWNLOADED HERE

I receive phone call frequently from a no. [protected]. I get 3-4 phone call from this no. in a day. This guy is some jerk irritating me when I even don't know him. Please help me getting out of this.

Ajit Matthan <[protected]@gmail.com>

19 Feb (3 days ago)

to digitaltv

Dear Customer Service,

With reference to the above subject can you tell me what is wrong with your website? Over the past 9 months or more, every time I want to view past monthly statements or recharge my account or renew my package I get the silly message below.

Sorry, we are unable to serve your request due to technical problem,Please try again later.

What's the matter? In your entire organization don't you have one person who is competent enough to rectify the technical problem? Incompetent staff, you are allowing this technical problem to continue month after month and year after year. What are you going to do about this so that Customers can Recharge, Renew, Check Statements etc.

Ajit Matthan

[protected]@in.airtel.com
20 Feb (2 days ago)

to me
Namaste Ajit,

Ref: Email dated 19/02/2013, regarding self-care issue of your airtel digital TV connection customer ID-[protected].

We understand that self-care issue must have caused you a lot of inconvenience.

We would like to inform you that as per your email dated 19/02/2013, your complaint for self-care has been registered with us.Our team would be updating you on the status of your complaint as soon as possible.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards,

Prateek Duggal
digital TV
bharti airtel limited

I have been unfairly charged for services i havent downloaded or even know wt they are twice this month.

I suddenly get a message saying thank you for downloading &quot;friends forever&quot; and &quot;Fashion show&quot; and charged rs 5.!!!

When did i select these services and what are they supposed to do...

This has to stop...

my number is [protected]

At 2100 hrs on 22/02/13 I called up customer care of AIRTEL because I was suddenly charged Rs.5 for downloading an Airtel fashion Hunt, which I have not done. I called up to inform that Why I was charged for something which I have not done. The Customer care Person( a male Guy) was talking in bengali and in a very rude accent.
1st he asked me if I use internet, I said sumtimes I do But I use a prepaid connection. I told him I had not downloaded this thing but He kept on arguing with me that i have done the download, I told I have not done the download from the internet, Then He suddenly told me "How come you say you have downloaded from internet when you have not downloaded from internet?'" He only asked me at first whether I use internet. He was behaving very rudely and he seem to have not got a little bit training how to talk to women. I asked him the final question whether I can retreive back my amount. I think he does not understand English. I had to repeat two times and then very Bluntly he said NO. U may think why I am writing for such a small amount but I was charged wrongly and that too greeted with A VERY ILL BEHAVED RESPONSE. Thsi has happened earlier also with the customer care many a times with my family and other friends for which they have left Airtel.
My contact No. is [protected]. please check the recorded call you will get to know the thing.
I hope this kind of treatment with customers will be checked a little.
Poulami Banerjee
[protected]@gmail.com