Airtel Complaints & Reviews

I have activatd airtel gprs and using it, but on airtel gprs there are not charges applicable for it, only the weekly charge of Rs.75/- has to be deducted but the charges are taken extra while i use it, and to refer to the sustomer care i couldnt get on line, they have informed to send a message but there is no use of it the customer care is utter waste.

AirTel — Cheating customers

I am a prepaid Airtel subscriber, my Tel. no [protected]. I am short of words to express my feelings about this company, I can say THIS COMPNAY IS A BIG FRAUD, I have complained several times that I have not down loaded any thing from my mobile inspite of my repeated complaints to their customer service, my account is regularly being debited, now this fraudulent company has the guts to show a debit balance in my prepaid accont, this is the level to which this company can stoop to. I can only say that this company is using technology to pick peoples pockets.
every day I had been receiving filthy unromantics messages, cricket scores, and lousy jokes. I had been to their office in Chembur, Mumbai, it was filled with customers having similar complaints.

I deposited Rs.64/-(Trn id[protected],on[protected] to avail the scheme of 1paise/sec
for 1year.Surprisingly ,on 3.12.2009,4.-12-2009 &[protected] AIRTEL sent me SMS for availing 50paise/min,which is absolutely USELESS for my requirement.On[protected],in all of my outgoing calls for even 21 secs,5 secs,and so on Airtel deducted forcefully 50 paise per call,instead of 21 paise,5 paise respectedly,which is highly irregular,because while AIRTEL is enjoying my deposit for Rs.64/- for 1 /sec plan,but imposing forcefully another plan ,which I have neither been wanted,nor been accepted.It is a serious offence to a customer for stealing money without his concent & acceptence,neglecting the facility for which a CUSTOMER opted & deposted money.
This illegal stealing is highly punishable ,since AIRTEL is creating financial & mental loss to a bonafide customer . I request to stop this type o[censored]nauthorised stealing & get back the excess amount illegally deducted at earliest,and restore the facility for Rs.1 paise/sec,for which AIRTEL is enjoying my deposit for 1 year,under intimation to me.,faililg which severe legal steps will be taken & complain will be sent to higher authorities.

MY MOBILE NUMBER-[protected]
Date[protected]

AirTel — cheating of customers

Respected Sir/Madam,
I am a working employee. I am using the Airtel Mobile services. Today[protected] i have recharged with 30 ruppes. My father health is not good. When i was in the meeting in my office, i got the call from one mobile number [protected]. I didn't pick the call because i was in the meeting. after completion of the meeting, i recalled to the same number. i thought anyone of my friend had called me. when i called to that number, it is saying "welcome to hello tunes'. i immeadiatley has cut the phone. i got the message , "welcome to hello tunes you have been charged 10 rs for 10 days subscription. Immediatley i got another message saying "you have been charged rs.15. your hello tune has been changed to some new song. Again i got the message saying, " thank you for calling 530309". I actually have called to the mobile number which i have got when i was in the meeting. i didn't know that it is airtel's number. i can i recognize whether that calling was coming from the airtel or anyone of the person. That too i have not called to above number 530309. When the customer call to [protected] number , they are charging call charges rates and also 25 rupees extra. They have cheated me. My father health is not good now. how can i contact my family now. recharges are not available near by. How can these airtel people can charge me 25 rupees without intimating.

Please take an action on these people. And it should not be happen to the any of the other customers. Evey rupee is valuable for every citizen. And also i am expecting my money back which they have charged.

Thanks and Regards,
P.Nagaraju,
Mob:- [protected].

I am using a airtel pre paid sim from past 6.5 years, Recently since 6 months there is a regular problem of call drop, charging excess all the time and some time you are not able to dial any number (gives a voice message,"Number is invalid") and you are charged for that as 1 call. recently i started keeping a tab on this, and i found out that, Airtel guys are cheating pre paid customers big time. When contacted support and logged complaints several times, nothing happens, the only reply we get is, "We are extremely sorry, we can understand your problem", and the customer support executives have started a new practice, when they are unable to answer the customer, they put the customer on hold for some time and then disconnect.

All my Customers/friends/relatives have the same number, i am in such a helpless situation, that i cant even change the number. and in spite of paying airtel, i am very Irritated.

Hope Airtel looks at this message a tries to work on their Customer support and Not cheat people instead.

Airtel Mobile Services — Poor quality of service and cheating

Dear Sir / Madam:

I have three mobile connections with Bharti Airtel ([protected], [protected] and [protected]) and the servicd stinks to say the least. It stinks so much that it worse than rotting garbage. I have made so many complaints and all I get is the same cliched message. That they care about customers and will leave no stone unturned to solve the issues. But, at the end of the day, it is business as usual. I am sure a lot many like me have had the same experience as me. We are waiting for the day when mobile portability will be introduced. Then it will be a good bye or should it be a bad bye to this lousy enterprise. I fervently hope that the organisation shuts shop and disappears from the horizon.

With best regards.
Dr. Vijayshankar
56, Emerald Enclave
Mysore - 571606

AirTel — Cheating the Customers

The main issue is that slowly increase the call rate, without informing the customers. No more favorable schemes in that call flow.

I have been an airtel mobile customer for more than 5+ years. Today i discover that a conference calling facility that has been free for the entire customer base has been Rs.100 for me for the last one year because i did not intimate them to cancel it. When i requested a reason for not letting me know when the the service has been free, they were fumbling and could not give me a fair reason.

Means that if i would not have intimated now, i would have be royally cheated for the rest for my life.

thanks to no. portability, i have decided to quit airtel.

On 3rd march 2011 Airtel service deducted Rs.15 from my no.[protected] ,Whereus I didn't activated it from my side.So I request airtel service to refund my money.I called customercare they told [application down]then how Airtel will serve people?.

AirTel — Cheating the customer

My Mobile No. is[protected]. Without my permission or request or confirmation Airtel is robbing me of my money by RENEWING WORLD CUP SCHEDULER SUBSCRIPTION daily. I was browsing my net on mobile on 11.04.2011 and without my knowledge and confirmation I was sent a message confirming my subscription for WORLD CUP SCHEDULER, which I had not opted for. From then on daily I am receiving a message that WORLD CUP SCHEDULER IS RENEWED and I have been charged. And intelligently they are not giving me a link to UNSUBSCRIBE the service. This is not the first time that this is happening. It has happened many times before, but because of lack of time, I let them go.

I had been contacting 121, daily since 11.04.2011, to kindly deactivate the SUBSCRIPTION, but to no avail. The Executives are unable to take any action on the complaint or they do not want to take any action. On 14.04.2011, I was promised by Airtel that the SUBSCRIPTION has been cancelled and I will get a confirmation report within 4 hours. That has not happened and I am still receiving SUBSCRIPTION RENEWAL MESSAGES.

I request you to please stop WORLD CUP SCHEDULER SUBSCRIPTION immediately, and refund the money which has been collected from me UNAUTHORISEDLY. This amounts to Cheating and Fraud. If no action is taken immediately I will be compelled to publish the same matter in all leading NEWSPAPERS.

Thanks

AirTel — Airtel cheating customers

Airtel cheating customers
I am using Airtel prepaid card no [protected]. On last 6 year 12:33 AM I received one continuous SMS from Airtel Number 54321.I just opened first SMS immediately 75 Rs deducted from my account .

AirTel — Cheating the customers

This is Amarnath I have use the Airtel Mobile service since 2007 Last three months back I have Activated the service name DO NOT DISTURB because they are sending lot of sms and unwanted calls in meeting time and the driving time so I activated. They told this service will effect within 45 days you will not receive any calls and SMS from our side. Till now I received the sms and calls from AIRTEL. Last 15 days back I have complained again they told it will stop by 25th May but I received calls and sms till now. Today I called at 12:00 AM one guy picked up the call and he cuts the call suddenly then I tried many times but call did not connect with customer care they are blocked my number. I called 2 times using my nearest recharge guy then they are picked up and they told me we will stop it and our manager will call you but they are did not called till now.

AIRTEL mobile service is cheating the people their service is service that guys are .

Warm Regards,
Amarnath
[protected]

I got the end date for this complaint on 8th june. If it is clarified I will satisfy otherwise I wont satisfy .

Airtel has charged extra Rs3416 for data usage as the plan that I am currently under has a limit of 300MB (monthly GPRS rental of Rs 99) and my usage has been 800MB. So they have charged for 500MB usage. At the same time, Airtel has another plan that provides a limit of 2GB with a monthly rental of Rs 98. So basically customers who are unaware of the new plan continue to be charged huge sums so that Airtel can make a profit. In spite of speaking to multiple representatives from Airtel regarding this billing, I have been unable to make them see any reasoning. Kindly help put an end to ths exploitation of customers by Airtel.

Airtel — Cheating customers and charging without providing service

My email to Airtel (self explainatory):

I have still not received a response from you even though you apologised for delayed response and confirmed that i will get a response by 17th. JUst to remind you that you have already taken more than 40 days since the issue was escalated to the appellate authority. Therefore marking all id's i could find hoping someone is sensible in airtel and cares to respond to its customers honestly!

I finally got one from your customer service team (I dont expect to start interacting with them again and dont understand why you have appellate authority if this is going to be investigated by customer service anyway?)

The response i have received is frivolous and just says that the bill is correct because u have a state of the art billing system. Just want to remind you that your state of the art system has not been able to provide connectivity for 3 months and your amazing billing system has continued to charge me. I dont know if you have any sensible people in Airtel who can understand plain english over the telephone or email!!!

As per your email itself, there was no outstanding on 23rd Jul. how are you sending me the bill now??? does it make any sense to you? you are also aware that the connection is not working for 3 months and i have already paid for 2 months for which you should refund my money as you have not provided the service!!!

Your processes are exceptionally poor, over last three months i have been following up with Customer service, then nodal officer, then appellate office and i am now routed back to customer service.. are you just trying to harrass customers and force them to log cases against you in consumer forum and courts? i have been requesting for a cancellation of this connection for two months... why have you not been cancelling it despite paying all dues a month and a half ago (which you should not have charged in the first place if you were honest as you didn't provide the service)

You should be ashamed!

Hi Sunil,

I have been a customer with Airtel for the past 7 years and I am absolutely horrified by the abysmally pathetic service Airtel offers me in terms of quality of service (mobile), and the sheer incompetence and lack of professionalism of its customer care department. The past 3 months have been a horrendous experience for me and I would like to bring to your attention the same.

It all started with my network related complaint that I raised on the 18th of May. Due to the poor network, I am having to spend late nights at office for calls with my customers located in the US. All this when I could get to the comfort of my house and receive the same. Your team has not bothered to action this complaint for over two and a half months and every time I call them they inform me that they are escalating to the technical, which I now know is a farce. Finally, during the week of august 15th a technician visit my home and took some readings and only to not hear back from Airtel again.

I have escalated the matter with your nodal and appellate authorities in the customer "dont" care department but to no avail. Everybody within your appellate office (Leo Arvind, Anil, Ramesh) makes false promises of call backs with updates on the issue but none what-so-ever came from them. These are my issues with Airtel:

1. Airtel's customer "dont" care department lacks any professionalism and commitment to resolving customer issues. The escalation authorities are also just as impotent.
2. The appellate officers (Leo Arvind, Anil and Ramesh) refuse to bring their manager Sharath Damani on the call saying they will not do it. So I cannot escalate to the next higher level authority.
3. Because of Airtel's poor network and lack of commitment to resolve it, I've had to spend sleepless night at my workplace, while I could be spending time with my family.
4. Because of Airtel's poor network, I've had to make 4-5 extra calls for every call because of calls drops and poor voice quality.
5. Airtel disconnected my mobile connection without informing about the same.

My Position:
1. 70% of my calls are made from home, as I have a fixed line desk connection at office which I use while I am at office. I am ready to pay for good service which I have received 30% of the time which translates to 30% of my bill value.
2. If customers are charged a fine for late payment of bills, then Airtel should also pay a fine for non-actioning a customer complaint. It is only but fair.

I have had a horrid 2 months with airtel and need a resolution to this issue.

I look forward to some action at least from your side.

Regards,
Upendra Thayi
Working partner, Thulsi n Thyme.

Bharti Airtel — Have not refunded my money since two and half months

Hi,

Initially I had applied for an Airtel Broadband connection sometime in the first week of July. They finally after one month at the end of July told me that the connection is not available and told that the money that I had paid will be refunded within 15 day. But it has been more than a month and I have not received my money.

When we call them they say someone will call within a day but from inception till now no one has called me regarding this issue, or most of the time they just hang up the phone, and calling them again is very irritating. And actually I am writing this complaint when I am waiting for someone to escalate the call and its been like around half an hour that no one has responded and I'm still on line.

The latest complaint number that was given to me is 2709550. Please help me out with this is the worst customer experience I have faced till now.

I have been receiving multiple communications to you on my phone ([protected]) and email id. I have also written to all your appellate authorities(exactly the email copied above which you should have been able to locate had you read the email above). You also had all my contact details including my phone, two emails as well as physical address linked to my account and you should have been able to pull it up had you checked email to appellate authority. Is it really that difficult?

Can you stop giving these excuses and try to resolve it?? all the details are already in your records including multiple emails to all in Airtel and i am tired of explaining the details to every new person who calls. And then they dont do anything.

AirTel — Abysmally poor customer care services

I am a professional in Chennai - I possess 2 mobile connections, 2 ipad connections, 1 broad band and one land line all from Airtel. And i am extremely ashamed to be an airtel customer. For each of these connections I had to visit airtel office in Santhome at least 10 times , talk to 121 to about 40 representatives and wait for a week before the connection gets functional. And i am certainly to blame my stupidity for still continuing with airtel. Yesterday at the Santhome office I requested for a change of one of my connections from blackberry to iphone 4 and also for a microsim. The chap who attended to me after about 45 min of waiting ( Mr.Aseem or Asin) told me that the microsim is activated and the change of plan to iphone will come to effect at 7.00 am the following day. At 7.00am i called some one on 121. she told that she'll try to look into it and then speed up the process. At 9.00 I called another male this time. He told that he is activating the SIM and will take 4 hrs for activation. Soon he called me up and told me that the sim ahs been activated. But nothing happened. I then went to the Santhome centre where i was told that they'll activate the sim and it'll take 6 hours from then. 4 hours later i called 121, a lady repiled this time and told that the sim has not been activated and will try her best to do so. It's amazing how disjointed airtel services can be,. They are making simple fools o[censored]s customers. Airtel seems to employ sub-standard personnel who have no idea what they are doing. It's a shame. Such service quality is unheard of in UK, Europe or Malaysia. I am just disgusted. Even services in Bangladesh and Sri Lanka where i worked are far more better. There seems to be a complete lack of some central administrative system. It's time Airtel either closed shop in India or learn some basic administrative methodology.

AirTel — Cheating with Customer

Dear Sir,

As for the information i have to inform you that i am the customer of Airtel since 1 year.
Since last week i am very unhappy with the service provided by airtel as it's deducting money from account every now and then of 10 paisa to 60 paisa (it varies from time to time) with out any usage of anything. I am so confused that why it's deducting money from my account. And even i have balance in my account it's coming that " U don't have sufficient balance to make the call." More ever few days back it has deducted around Rs. 134 with out any reason.
I want all my money back other wise i will switch to another service provider.

Namaste Mr.Johri,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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We are a startup company based at Vaishali Ghaziabad. Our broadband is not working for past 4 days, we have registered complaints multiple times (reference id 34570508, 34511094, 34491830,[protected]. It is really unfortunate that despite charging hefty amount, the irresponsible customer relationship officers close the ticket without giving resolution.

If any senior in Ghaziabad (ncr) circle is able to see this complaint, we expect immediate action on this problem. This really look ugly if a big brand like Airtel handles its customers so carelessly. Closing the ticket without our consent and charging customers without giving services is no less than cheating.

Thanks
[protected]@vibrantworx.com

Namaste Mr.Pandit,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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I also lost rs.80 and when i called the airtel customer care they told that i downloaded content from nazara. Cheater airtel.I want my money back.

I am getting charges as well for my phone number here in the.Philippines. better fix this now! Email me @[protected]@gmail.com

Namaste (shourin),

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Mr.Dhali,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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air tel gprs — fooled by fraud AIR TEL

Air tel cheated me by enrolling me for a gprs plan of 2 gb but sent a faulty software that selected the wrong access point AIR TEL LIVE and they sent a bill of Rs 3500 for gprs for 200 mb usage where as I had already taken a 2000 mb free plan of rent 100 of mobile office AIR TEL.

So air tel cheats by showing a cheap plan and then get you hooked to AIR TEL LIVE by faulty software that we have to save in our mobiles and cheats customers.

Sandeep
[protected]
sandeepsingh.[protected]@gmail.com

Airtel — Extra tax charge

Irtel tax calculation system is wrong, so normally they charge extra money. It is going on from last lots of years, even its only some paisa but if we calculate in terms of total customers the money go in carores. You can see attached picture with data.

Rajeev Parashar
[protected]

Namaste Pritam,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Hi Arpit,


Thank you, for you mail!

As, This issue didnt get solved...
also i try ed again and again to airtel customer care, but the didnt give any resolution..

now finally, i got a call from, airtel billing unit, that i[censored] didnt pay your connection get disconnected.

also tax get increased by month by month on bill.

Now what will i do?

Its too late i am facing this same from last two months..

Please resolve this ASAP..


Thanks

Pritam Jodhe
[protected]
/[protected]

Namaste,

Plz reply..i am witting for ur gentle reply...


Thank You!

Hey Please solve this...


I am waiting!

Airtel Mobile — Unwanted Deduction of balance by mobile operator Airtel

I have recieved on mobile SMS from 54321 saying thanks for downloading you have been charged Rs.10
Though i have not clicked anyting in my mobile.
I have called airtel customer care no 198 and requested many times that i do not want anything like airtel live etc. deactivate the service but i have observed that they temporary deactivate the service and again some other service is activated and i am getting charged again thogh i do not want any service
But till now they have deducted many times my balance without notifying me.
I think this kind of robbing to cutomers should stopped if they want to activate some service should not activate it without my confirmation.
And i should get

Namaste Mr.Khan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Hello Sir,
I am Amar Nath Pandey from Bihar. My M.NO. [protected]. I am using your service from a long period. But i have been vexed by deduction of balance by automatically activating unwanted service. Sir on 24/10/2012, from your company side 15/- balance hasbeen deducted. Your customer care executive are not ready to listen me. they are treating as a enemy. i couldn't be understand what to do.. plz help me.

Airtel — Excess amount billed and plan changed without intimation

Hello,

I am a post paid customer of Airtel. Rite from the beginning I had subscribed for 199 GV plan. However in September the plan was changed to Alex_FV299 Plan without intimating me. When I received bill for Sep-Oct, I was shocked with the amount charged and the changed plan. I raised an issue ticket for the same and two days after I was asked to pay a lesser amount with an assurance that the plan would be changed back to 199 GV Plan. Tickets raised were[protected] and[protected].
In Nov, when I received the bill for Oct-Nov, again the same issue cropped up and this time the below tickets were raised
19431569 and 19431630. I was again given assurance that everything will be resolved.
Now for Dec again, the same thing has happended. Today again I have raised an issue ticket for the same two errors: 19789164.
I donot understand why such an harrassment. If this continues, it would be hard for me to contiue with Airtel. I am Airtel customer from last 3 years.But never faced such a situation. Why such an irresponsible behaviour by the Airtel Customer reps. If such resolutions flow to the customers than I am afraid, soon airtel customers would be driven to Vodafone and other airtel competitors.
A sincere advice: Either innovate your services or educate the front end and backend customer reps, so that seasoned customers wouldnot have to undergo such a torchure.

AirTel — plan chaged without intimation & excess bill

in april 08 i have taken one air tel connection, no is [protected]. then suddenly after two months they changed my plan & the bill amount shoot up from three hundred to seven hundred.

I paid for one month & asked to correct the plan but nothing happened. then next month i refused to pay as per their new plan & asked them to correct the bill if you want me to pay. now toatal amount as per air tel is Rs 1578 /- & as per me it is around seven hundred including taxes.

two meetings already happened with them & they are now telling that TRI new rulling had came at that time & because of that they had changed my plan without infroming me, without asking me.
Can you pl clear as per law can they do like this.

Bharti Airtel — plan changed without intimation

Respected sir,

i have been using Airtel friends since the past 4 and a half years. The problem is that my friends plan lapsed without any prior notification. I had lodged a complaint with the airtel customer care executive and she assured me that within 24 hours my plan would be reverted back to friends plan and my balance loss would be refunded.

When i contacted the customer care executive after 24 hours, he was adamant and said i recharged my number with Rs. 26 and changed the plan. It might have been done by another person who might have recharged the wrong number by mistake. Now i want my friends plan back. Since i can assure you that i didnt recharge my number for changing the plan. Thanking You and expexting help as soon as possible.

Namaste Mr.Bajaj,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Sir,

We are airtel customers for last 5 to 6 years and using prepaid service. I would like to give the complaint regarding network. We are unable to get the network for last 2 months. We always have to go out in the open area and call. Earlier we were not facing this problem. I would like to know why this problem is arising and when it will be resolved. 'we are now fed up to call again and again to customer care centre. Nobody is responding properly.

Namaste (glbrt2),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — to claim prize

sir,
i have won 950, 000 usd in SHELL INT-L mobil draw. [protected] this is my mobil no.
please contact me

Ha ha ha... do not go for any such money, otherwise you will be end up paying money out of your pocket...

They all are fraud and simply ignore such emails or sms.

The thumb rule is, Money can't be earned easily, if someone offering you a easy money beware, there must be some catch.

We call this phising

Good luck

please conform me that what aqchual reseion of the that number

Airtel — stop sms, and dedections for those sms

my air tell no is [protected], the sms from 54542 , is un necessorily comming to me, and for that sms , they deduct rupees one per sms, without my concern, service complaint no 121 is not working , i also sent an sms, to 54542 it is not working, so please stop that sms service.

Airtel Mobile — auto Subscriptions of packages

My number is [protected] by the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible

Regards
Abdul Alim

I have not got any response from your customer care up till now . I have to recharge as my balance is running out. Kindly suggest me what to do.

My number is [protected] which is in the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible
I have launched the complaint on September 7th but up till now my balance is reducing day by day, I2 'm thinking that this company is fooling me

Regards
Abdul Alim

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Hai this is to say <b>About Airtel</b>
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<b>Antony</b>

Namaste (shourin),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste (shourin),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Prepaid — No signal in our area

Hi i am residing at Hasthinapuram near Chrompet, for past one week we don't get signal properly please do check and do the needful as soon as possible.

the signal is too weak in our area...i am from coimbatore dt a village named gomangalam pudur...my num s [protected] and[protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

dear sir i want the details of outgoing & incoming calls of the
last 3 months
Mobile is- [protected]

Exact Location is near Isha Yara, Medavakkam

Namaste ( mano1985),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr.Debnath,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — DEDUCTION OF RS 99/ TWICE

On 17/11/09 I received 2 messages from no 54321 with the text " THANKS FOR DOWNLOADING INDO PAK CRICKET 2007 FROM AIRTEL.YOU HAVE BEEN CHARGED RS 99.BOLLYWOOD PICS. EVERYDAY-*321*555#" On 18TH I contacted at their helpline [protected] they promised me to resolve the dispute. On 19th morning I got a call from airtel representative he informed me that there was a mistake on their part and money will be refunded by 5 pm on 20/11/09 also give me the complaint no[protected],but no refund made to me .on 21/11/09 Icalled at no 121 and explained the whole story.I recd a message from 121 about my request giving me a request no [protected].On 22/11/09 again received a call from their representative and informed that the issue will be resolved by 24th of november..But no response from airtel till today.You are requested to look into the matter and help me in getting back my money My m no is [protected]

AirTel — deduction of rs.99 from my prepaid account

i was surfing internet through my mobile phone no.[protected] at around 1330 hrs on 26 April 2011.
Suddenly I received a message from the service provider that i have been charged Rs. 99/- for downloading Hungama Content game from Airtel. i knowingly did not download any game neither was i warned anything before charging this huge sum without my express concent. It seems that Airtel is hand in glove with these sites like hungama, to loot the subscribers. no express concent has been given by me to airtel to deduct my account for any other purpose other than my making calls through their network.

Namaste Mr.Dhawan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — Unable to recharge prepaid

My mobile number is [protected]. Am unable to recharge my prepaid SIM card even though have lifetime validity. I had accordingly raised a complaint([protected]) with customer support on 31-Jul-09. Till date my issue has not been resolved. I have already escalated to Nodal & Appellate officers of the Airtel Karnataka zone. I have only received assurances of resolution within 24 hours each time. Nobody even bothers to call me back! Twice they called me to inform my issue is resolved only to find the reverse. And they went ahead & closed my original complaint & raised a new one instead. They point blank refused to reopen my original complaint! All this can be corroborated by the Airtel customer support as they record all the calls made to them.

Namaste Mr.Feroz,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (dgawale),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — spam messages from Missed you service

Recently for every missed call in my mobile with airtel sim, i have been receiving message from "missed you service" asking me to subscribe for missed you service that would let me know the caller ids of the people who gave missed calls. I don't need this service and i seriously want it to stop spamming me.

My name is K.D.M.DURGAVATHI.
I, got an message today about an airteldigitaldish gift.How can i belive.when neighbours also got the same message they are all saying it is fraud message.So i want to know how much correct it is.My mail address is [protected]@rediffmail.com.Please give me some suggestion.I SAW THIS FRAUD MESSAGE ABOUT ONE MORE PERSON WHO ALREADY PAYED THE AMOUT ITSEEMS.HERE IS COMPLAIN DETAILS.IGOT THE SAME AS EXPLAINED IN IS MATER.i got a SMS from TD-D T H to my airtel number on 1/11/2010. The SMS content is like this "your mobile number has won a airtel set top box from airtel dth services. more details please login www.airteldigitaldish.com last date 1/11/2010"

I did the same

then i got another SMS from TD-AirtelHD on 3/11/2010. The SMS content is like this "your name and address has been registred successfully. and your conform delivery details please login www.diwaligift.org. last date 3/11/2010"

i did the same

in the above mentioned web site www.diwaligift.org they told me to deposit consumer service tax amount Rs.440/- to a state bank of india account

Namaste Mr.Pujji,

We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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MY customer ID is airtel dth [protected] name chandan netra ...= i have purchased airtel dth in aug 2009 for rupees 1750. on 10 oct 2009 i have recharged my account with 1265 rupees plus my acct balance of around 100 rupee more. same day informed to airtel customer care that this recharge is for one year super value pack and rest of money for other two top-ups till it lasts. after that i have newer subscribed for any channel.in half of nov 2009 i saw that i am getting star gold channel also, thinking that this channel might be made part of super value pack.on 24 may 2010 i received sms on my mobile that my payment is due on 26-may. As i was out of jodhpur upto 31-may. on-return i saw my services were stopped i have spoken to customer care,there supervisor and complaint about my services .on 2 june evening i have been told by supervisor that my complaint is sent to authorities and will be sorted out with in 48 hrs and i will be called back but still i am waiting for call.how a customer will bear this type of cheating. thanks. please help me

To, Dt. 9/12/11 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV

Dear Sir,
SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S [protected] & [protected] . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI[protected], MR. SAINI[protected] ,UNNAMED[protected] and MR.HANDA[protected] used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.

Thanking You,
SANDEEP CHHABRA [protected] SANJIVE KUMAR CHHABRA[protected] RAJIVE CHHABRA[protected]
R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA

Dear Airtel Digital TV
sir,
I completely disappointed with the way you have been treating your customers.This is to inform you that Since last 7 days I am facing problem with airtel that I have booked a digital tv connection through online and payment has been taken by Mr. Ismail through ivr, transaction id is 17923545, booking id is 53005, and the message on my registered mobile account id is [protected], and he promised that within 48 hrs it will be there or latest by Monday 12th dec 2011 the connection will be established for which the local dealer will call. But 12th nothing had happened and I called up airtel customer care to complaint the same they promised that Tuesday 13 it will happened, again on Tuesday nothing happened, so have contacted to your customer care again and I had a talk with Mr. Praveen navlani, on sales and marketing, he also promised that within 24 hrs it will be resolved, but next day nothing happened and called up customer care and talk to Mr. Roshan and he also promised the same that within 24 hrs it will be resolved, I have collected the no of Mr.Sandip, responsible person from Online payment division as per customer care on [protected], he told that he has resigned from the airtel and the charge is with Mr nayoom his no. [protected] so I called up his mobile and he also promised that within 24 hrs it will be resolved, in between I have contacted airtel Nodal officer kochi, but for him someone else attended from his office and told that only online id created but nothing from the department, so again I tried to contact Mr. Nayoom but he never picked his phone later. Finally yesterday I talk to your customer care and Mr. Vishendra( communication ID[protected], contacted from[protected] and told me that please wait another 24 hrs. In between I send an e mail to airtel grievances cell id provided on net but no reply or action has been taken.
I do not understand why you people commit to something that your company just cannot do. Some one from your customer care He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.

So sir, please let me know how many people are there to be responsible for a connection and how long I have to wait for a connection or which consumer protection act is applicable and cochin consumer court will take up this complaint if I go to them?
Even after 168 hrs no body contacted me or no response for my mail , so who will be responsible for my time and effort and mental and physical strain I have taken so far?

Hope you will be able to help me in this matter and hope you will not be like others in airtel that only promise and cheating public like me....

Thanks and regards
Dileep kumar.p.v
Sreeshylam, Arakkunnam.P.O,
Ernakulam Dist.
Kerala 682313,
Phone [protected].

Namaste (AadilAijaz),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

My no [protected] is converted post paid to Prepaid. But i always received bill details till to day through SMS. Please stop this.

AirTel — WRONG SMS

WRONG SMS FOR THISH NO.[protected]
KEEP THISH MESSAGE SENDER MANSHI. LOVE
IMEI [protected]/8.

Namaste Mr.Taneja,

We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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