[Resolved]  Amaron Battery — No response towards complaints.

Dear Sir,
I have purchased one Amron battery for inverter for my house use from one of your dealer M/S .S.V.S.BATTERIES, Municiple complex, Vaniyambadi. CELL:[protected] After 21 months of its operation, i was facing back up problem with the battery .Battery was not even able to give back up of 15 mins on single tubelight .For this i have launched complain to M/s SVS Batteries, Vaniyambadi, they have visited and found faults in the battery .They recommended me to contact to Amaron ([protected]), then person from this no. Named as Senthil Kumar visited my house on 13/2/2012 nand found problem in the battery .He has assured me that batery will be replaced with in two or three days .Now more than 2 days have been passed and i am struggling for the warranty replacement of my battery.
Now Mr. Senthil, Vaniyambadi has told me to claim warranty from Dealer, with all of his excuses .
Kindly suggest me what should i do now ? I am rolling between you and your dealer .

Need your help to sort out this case, as i have suffered a lot beacause of your bad service strutcture

Your kind attention and action regarding the same is requirred, i have already submitted the warranty card to M/s SVS Batteries, Vaniyambadi .


I think, better way is to throw Amaron Battery from your house and put Exide .A well known trusty name.
My Address: No.28/8, 2nd West Cross Street, Pudur, Vaniyambadi. Cell:[protected].

I also encountered a similar response.This is w r t an Inverter Battery Amaron Current, S No AAH8830L101680, bought on 2 Oct 2011 from their local dealer M/s Ace Enterprise, Faridabad.

On 7 June I called their call centre to report for melt down of the electrodes of the battery and upon their request contacted Mr. Virendra ( M- [protected]). Mr. Virendra response had been very indifferent & abusive and categorically said that “he is not my servant who will come down for service & report to whosoever you want”. I have just asked for a visit & replacement of battery. He said it is because of loose wire connection & does not come under warranty.
I have read the warranty clause and there is no such reference as told by Mr Virendra.

I have user EXIDE Battery for last 10 years and never faced any complaints like this.

Till today 14 June, there is no written response & only verbal communication that it does not come under warranty replacement.

AMARON BATTERY FEEDBACK
AMARON PRODUCTS AND SERVICE ARE REALLY VERY BAD.
TIME TO SELL AMARA RAJA STOCKS AND BUY EXIDE

I am still running around from dealer to dealer. This is really sad customer support.
This is the last try before I throw away Amaron and go back to good old Exide...

Amit S

On Mon, Apr 23, 2012 at 1:10 AM, xxxx wrote:
> Hello,
> I recently purchased an Amaron ProBike Rider Beta for my Bajaj Avenger
> on dealer's advice. This was purchased at RK Enterprises, Bangalore.
> Things were fine for about 2-3 weeks after the purchase after which I
> was travelling abroad and returned after 10 days during which by bike
> was not used.
>
> I was surprised to find that the battery had drained in only 10 days.
> My previous battery was an original Exide that came with the bike and
> lasted for more than 4 years. This used to work fine even if the bike
> was not used for 2 months.
>
> I thought the battery will recharge to normal if the bike is used. So
> I drove the bike for 100+ kms over 2-3 days but it did not help. I
> took the bike back to the dealer, he checked the battery and said it
> needs to be recharged overnight. After recharge, the battery worked
> fine only ONCE. When I tried to start the bike the second time after
> riding 25kms, it refused to work.
>
> I got the alternator+wiring checked thoroughly from a trusted service
> center and they said there is no issue with the alternator and the
> battery is bad.
>
> Now, I need to get the battery exchanged but I do not have the
> warranty card with me. Please advise on how can I proceed further.
>
> I am a heavy user of both my bike and car and spend a lot of time on
> the road with my vehicles and like to keep them in top shape and
> always go for the best spares, cost does not matter to me here, which
> is why I choose Amaron. The serial number on the battery should give
> an idea about the date of manufacture, lot number and other details.
>
> Please let me know what can be done here and how can I get my battery
> replaced/serviced.
>
> Best Regards,
Amit S

Amaron Battery — Invertor battery not working

i purchased one invertor with battery on Apr-2013 at this time it is not working and i complaint to Amaron company they are not responsible properly and they told that bring the battery to the company (Company distance from my location 150 k.m.)