| Address: Mumbai Suburban, Maharashtra |
I have been charged penalty for margin shortage in my account (R45142) with Angel Broking Ltd. for MCX-SX and also for FO segments.
I have been charged with penalty of Rs. 898+ for 26th November, Rs. 1334 for 23rd November and Rs. 1416 for 27th November amongst the big ones and several other smaller amounts in FO and MCX-SX accounts.
I have been receiving some messages for margin shortage of small amounts since November 2012. I have been asking the dealer - Rohan and RM - Hoshang everyday if there is any shortage in my account since November start, but they said that they are just system generated messages and in case there is any margin shortage for any client on any particular day, the surveillance team calls the clients and informs them about the same. They clearly told me to ignore any margin shortage message received by me (you can hear the recorded conversations).
Inspite of writing several emails and calling many times, no one seems bothered to reverse the charges levied in my account due to wrong information and negligence from Angel Broking Ltd.
Infact the Branch Head Mr. Jeetu has assured me that the reversal of charges would happen soon, but it has been more than a week now that no one is bothered to revert.
This is happening to me again and again. Earlier in October they had reversed my brokerage charges levied due to the incorrect dealing in my account. But the process took 2 months and constant calling and follow ups.
Kindly help.
Rahul Gala
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