Apollo Pharmacy — Rude staff

Address: Visakhapatnam, Andhra Pradesh

Dear Sir/Madam,
As you will appreciate that most people who ever visit a pharmacy do it as they are experiencing an unfavorable health condition and as such are already under pain, discomfort both physical and emotional.
While Apollo pharmacies with its numerous branches is aiming at providing quick medicines, it is forgetting the basic premise that most people who come are patients or relatives/friends of them.
Personally, I have experienced your staff's extremely rude and uncharacteristically arrogant behavior. Once it happened with another patient buying medicines along side me, and twice with me.
What is extremely funny, perhaps, is that at a pharmacy the problems are not because o[censored]navailability of medicines, it is because of a seemingly small problem as providing change for the money rendered.
They absolutely refuse to give change (claim they don't have change even when i pointed to them that their cash register was full of Rs. 10 notes), and are very rude about it.

Sirs,
For a person who is already sick and is looking to reduce his/her pain, or for an old lady (as the person alongside me was), where will they go looking for change? Is it fair for you to be so rude about it? They non-nonchalantly told the old lady to arrange money herself (this was at your pharmacy attached to Apollo Hospital).
For me personally: When I requested them to go get some change as I said I would wait, they said to me "it is not our work to get change". I said as a girl, I have come alone and where will i go look for change (it was 9 pm), I requested them again politely to arrange some. He just got more rude about it and said it wasnt his problem.

Like I said, its a seemingly small problem, but your staff makes it an extremely a humiliating experience.
I run a small business too and I know change can be a problem, but I do not EVER remember telling a customer to arrange the change himself/herself. As a business organization, it is mandatory for YOU to keep loose change.

I dont know if anyone reads these forums or if any action is ever taken, but I hope some customer service training is instilled.

Regards,

Tamanna S. Mehdi
Visakhapatnam