Asda — OVERCOOKED AND BURNT FOOD

I PURCHASED,ON THE 15th DEC A PACK OF EXTRA SPECIAL MINCE PIES FROM THE ASDA STORES IN OLD POTTS WAY SHREWSBURY.THEY WERE FOR A BUSINESS `COLD TABLE SNACK LUNCH AT OUR OFFICE ON THE 16TH OF DEC.IMAGINE OUR HORROR ,WHEN ONE OF OUR CLIENTS BIT INTO ONE OF THESE SPECIAL PIES TO TELL US THAT THEY WERE ROCK HARD AND CONSIDERABLY OVERCOOKED I HAVE JUST TAKEN THEM BACK ,AND RECEIVED A MUMBLED APOLOGY.AND THE OFFER OF MY MONEY BACK.I DID NOT CONSIDER GOOD ENOUGH AND WENT TO SPEAK TO THE BAKERY MANAGER.I WAS TOLD THAT THEY ALL HAD BEEN WITHDRAWN ON THE16th DEC(THE DAY FOLLOWING MY PURCHASE) AND I COULD NOW GO AND PURCHASE ANOTHER SIX.WHEN I TOLD HIM THAT,FOR THE FIRST TIME ASDA HAD BADLY LET ME DOWN,HE SHRUGGED HIS SHOULDERS AND WENT BACK ON WITH HIS WORK.I DO NOT CONSIDER THIS TO BE A GOOD ENOUGH RESPONSE,I WAS NOT OFFERED A SAMPLE OF THE NEW BAKES TO RESTORE MY CONFIDENCE AND SO I WAS FORCED TO TRAVEL TO TESCO WHERE THIS TIME,I DID HAVE RESPONSIVE SERVICE SATISFACTION AND AN ASSURANCE OF QUALITY.I DO NOT WISH TO LEAVE THE `ASDA` FRATERNITY BUT I AM SORELY TEMPTED.I INVITE YOUR COMMENTS.M.F.SPENCER E-MAIL [protected]@spencerfamily.orangehome.co.uk