[Resolved]  Audi — engine problem

Address: North Delhi, Delhi

Dear Mr Samrat

I am calling your office since yesterday and I think you are not coming over the phone I have no reply from you over the below matter and my part has still not come the car was given to your workshop on 25/03/10 as per your confirmation the part should have arrived 14 days from the same day they are ordered

I went to you service station in Gurgaon and the reply is still the same part did not come

I don’t understand why did I buy Audi I am being taken for a ride there is no action being taken for anyone now I think I have to start working on this part not coming on the phone won’t help you I am your customer and this is how you treat the customer

Mr Patankar in reading please read these mails and see how this car company is treating their customers in India because we don’t have quick access to the courts and moreover nobody wants to listen I would ask you to bring this up in your channel I am ready to be present for the same

Regards
Suraj Bhatia
Universal Knitwears

0091-[protected]

From: suraj bhatia [mailto:[protected]@universalknitwears.com]
Sent: Monday, April 05, 2010 3:41 PM
To: 'samrat.[protected]@audi.in'
Subject: FW: Offering Discounts for service your audi car
Importance: High



From: suraj bhatia [mailto:[protected]@universalknitwears.com]
Sent: Friday, April 02, 2010 1:28 PM
To: 'pooja gupta'
Cc: 'neeraj.[protected]@audigurgaon.in'
Subject: RE: Offering Discounts for service your audi car
Importance: High

Dear Neeraj /Pooja

I would like to write my concern on the car 3.2 litre I have A.6 Petrol car no 4450

1.I have the problem in the car since NOV the light of the engine is on and I send the car to your workshop you send the car back saying light is not there light again comes up in two days than there is a service camp in Delhi I send the car there they said we need to replace some parts than the light would go

2.I send the car again to you as we had ordered the part for the wiper water was not coming out again the car reaches Punjabi bagh the driver takes the car back because the engine light comes back again next day you send the car back and I asked your service advisor is it suitable to drive the car he says no problem you can drive the car

3.25/03/10 11:00 am in the morning I am on the busy road going to the doctor the car stops in the middle of the traffic and all systems of the car stop functioning I try to start the car its not working I know how I took the car on the side car could have got banged from the back or from the side my wife is pregnant anything could have happened

4. Just tell me how can I depend on a car which is parked in your service station we can’t even drive it because now it can stop anywhere I had bought AUDI which is a world best vehicle I had spend 52 lakhs to buy the vehicle in which I am not even safe
Who will take the guarantee after replacing the part this problem would be solved

5.I think I really can’t drive this car anymore and I would like to say your car AUDI is even worse than any other ford which can stop anywhere

6.I have also checked on the internet Audi has stopped using 3.2 litre FSI engine in their cars from 2010

7.The parts which needs to be replaced would take 20 days what kind of service is this just tell me what is the experience I have to tell to others about AUDI

8.I need full reply from the head of AUDI INDIA why the service is so bad and what should I do with the vehicle which I can even drive anymore after just 2 years if I don’t get reply within next week I would file a case is the consumer court moreover I would report the kind of service you have and what people should be prepared for when they buy a AUDI


Regards
Suraj Bhatia
Universal Knitwears

0091-[protected]



From: pooja gupta [mailto:pooja.[protected]@audigurgaon.in]
Sent: Tuesday, November 24, 2009 10:47 AM
To: [protected]@universalknitwears.com
Cc: neeraj.[protected]@audigurgaon.in
Subject: Offering Discounts for service your audi car

Dear Mr. Suraj Bhatia

In reference to your concern, as we had discussion & we are offering you 15% discount on parts & 100% discount on labour for service of your Audi car on goodwill gesture of the company. We are waiting for your reply to resolve the concern.

For any further assistance you may speak to us.

Thanks & Regards
Pooja
Audi Gurgaon



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