[Resolved]  BagItToday — non delivery of promised gifts and fraud in holiday booking

Address: Mumbai Suburban, Maharashtra

I, Sanjay Gupta, had booked three holiday packages vide Order ID’s [protected], [protected], [protected] and my friend Mr. M. S. Sarguroh two holiday packages vide Order ID’s [protected], [protected].

We were promised Benetton Bag worth Rs. 2500/- with each holiday package (total five) and an Apple I-Pod to me worth Rs. 7000/- on booking total 5 packages by me and my friend.

I had been corresponding through email at [protected]@bagittoday.com and [protected]@bagittoday.com since 15th April 2011 for the despatch of the gifts but have not received any. Various executives have taken up the matter with concerned department but without any conclusion.

Even after pursuing the matter for eight months the matter remains unsolved. I feel bagittoday a unit of prestigious group ‘Living Media India Ltd.’ had cheated me in selling the holiday packages by luring with offer of gifts which do not exists.

While booking one holiday package in the month of April / May 2011 they never contacted me for the booking (should have contacted in 2-3 days). On my telephonic talk they assured that I will get a call soon and delayed taking the booking for the initial 14 days. On 15th day, on my call, they informed that no booking is available for the destinations (Orlando, New York, Washington - USA) required by me whereas rooms were available when checked through the internet. The delay in calling and taking the booking caused me extra expenditure for vacation.

Through a letter I requested them to cancel our holiday packages and refund our booking amount of Rs. 35750/- (Rs. 7000/- X 5 holiday packages + Rs. 750/- paid for booking a holiday package) immediately. I had registered my complaint with National Consumer Forum vide complaint no. 00325587 and informed them of the same, but I did not receive any reply to my letter.

Hope for immediate and urgent action in the matter.

Sanjay Gupta