[Resolved]  Bajaj Allianz General Insurance — Not received policy copy

Address: Gautam Buddha Nagar, Uttar Pradesh

I purchased a motor insurance policy from Bajaj Allianz through customer care. They did sent me online copy of the same but unfortunately few najor details such as car reg. number, address was wrong. I asked them to rectify the same and the soft as well as hard copy of the policy.
But it has been more than 1 week and my old policy has already expired still no body has bothered to contact or at least reply to my query.
I have dropped many emails to them (mail chain is appended below) called customer care a lot times but no one picks up the call. I have tried waiting for 20-30 mins on call but no one picks the call. So now I have paid them money but they are not issuing me my policy nor they are contacting me.
Please let me know what should be my next course of action or should I approach district consumer court?

Thanks,
Nivesh Tripathi
[protected]

Ongoing mail chain with Bajaj Allianz (I have marked * in details for privacy purpose on forum):


----- Forwarded Message -----
From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>; "rita.[protected]@bajajallianz.co.in" <rita.[protected]@bajajallianz.co.in>
Sent: Saturday, 20 April 2013 5:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

It is like a one way communication with you guys. I just keep mailing and no one reverts back!!!
I tried your customer service toll free numbers but looks like it takes ages to talk to any executive. When it was about making me your customer, you guys were impressive but seems you don't understand value of existing customer. I have been waiting for my rectified document since 16th of April but to no results.
Not sure if your escalation matrix is even valid as none from different matrix level such as Jabeen, Makarand or Rita are pro-actively following the same. Are these escalation ids just a wrapper around customercare id???
Anyways I have attached my vehicle RC copy as well, I will wait for some miracle till Monday and then check out further course of action.

Thanks,
Nivesh Tripathi
[protected]

PS: It seems like I am not the only one suffering. It is my bad that I am checking these stuff after taking policy from you.
http://www.consumercourt.in/car-insurance/99904-complaint-against-bajaj-allianz....⇄

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>
Sent: Thursday, 18 April 2013 8:37 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

I have not heard anything back from you guys.
Please do the needful as soon as possible as my old policy is about to expire today.
It would be good if you can arrange a call back for the same.

Thanks,
Nivesh
[protected]

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>
Sent: Wednesday, 17 April 2013 9:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi Suresh,

I don't understand why you need RC copy and Address Proof. All the details are already mentioned below.
During the time of booking it through tele-agent I never produced any documents why introduce a overhead for the same now.
Please do the needful in a easy manner.
Moreover mailing Address Proof for can't be provided as it is my organization's address and we don't have policy give undertakings for employees.

Thanks,
Nivesh
From: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 April 2013 11:59 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Dear Sir,

In reference to your below appended email, your query has been registered with us.
We would like to inform you that, kindly provide the scan copy of RC and Address proof so that we have make the correction as per your request.

For any clarifications or assistance, please feel free to contact us.

Thanks and Warm Regards,

Suresh G.

Customer Focus Unit,
Now you can also chat with us online on the link

http://web7.bajajallianzonline.co.in/BagicChat/discuss/discuss10mid.jsp?cust=CC&...⇄

Toll Free Numbers:[protected]/[protected]
Email id: [protected]@bajajallianz.co.in
Face book Id: www.facebook.com/jiyobefikar

In case you are not satisfied by our response; you may kindly escalate according to escalation matrix.

Level 1- jabeen.[protected]@bajajallianz.co.in
Level 2 rita.[protected]@bajajallianz.co.in

Thank you for reaching the Customer Focus Unit of Bajaj Allianz Life Insurance
Assuring you the best of our services.
________________________________________________________________________________...⇄
From : [protected]@yahoo.co.in
Send : 16-APR-2013 10:05:27 PM
To : Online Bagic/Others/Pune_HO/Allianz-IN; Websales/HO DM/DM/General
Cc : Customercare/CFU/Pune HO/Bajaj Allianz
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741


Hi Team,

Various information has been wrongly mentioned on the policy.
Please find correct information (only those where I saw discrepancy):

Policy Address:
****

Mailing Address:
****
Vehical Reg Number:
****

Please rectify the same and resend the document on Mail as well hard copy.

Thanks,
Niesh Tripathi
[protected]