Bajaj Electricals Complaints & Reviews

I bought Bajaj Grace Gold ceiling fan on Oct 2007 and since then i m suffering like a hell.

A fan has a golden ring on its bottom ends and it has broken 5 times. After breaking, ring falls anywhere rapidly and will Bajaj company pay if it hurts any1 in my house? My complaint no. is 160559. I have given complaints end no. of times to their service centre at Goregaon west contact no.32670580. I have spoken to Mr.Sawant and Mr.Naval [[protected]] and there is no use of it. They are very lazy people and are just giving false assurances and never give a callback from their side. Noone is ready to solve my problem.

Wat they do is just send tech to change ring and nothing else. Last time my fan stopped working and it was taken to service centre and brought again. They have changed motor, bearings and ring. There's no use, so i simply want my fan to be replaced by another new one under guarentee. Or else refund my money back bcoz a piece which i got is faulty and will not be repaired.

Again i complained to their call centre and they gave me a new complaint no.1877360. After that i got a call from ur technician and he visited my house. He said my mom that he will change ring for 6th time. My mom havent allowed him bcoz this has happened 5 times earlier and said him to change fan. Tech said that "our company can only change ring and nothing else" this is 2 weeks before. Is this Bajaj's service? Since then their no call or reply from their side.

I m also been mailing them on their respective id's but again no use as mails get failed continously. I dont think Bajaj ppl are interested at all in resolving complaints of customers. I will request everyone to not to buy any of the Bajaj products or else u will never get a service.

Regards,
Amit Nagpure

Hi,

I want to reach Bajaj Electricals Customer care Manager as I was not satisfied with the service I got from one of the service center in Hyderabad. Mr. Shekhar who was the incharge of Hitech Customer service, Ameerpet is so rude on customers and when I asked him the contact number of Area Manager he was simply denied to give the number. I really like the Bajaj products but the way the customer service provided is worst and they are too negligence and not providing timely update to customers. I am really not satisfied with the service I got and want to escalate to the upper manament of Bajaj Electricals. Please help me.

I have purchased Gx-21 mixer Grinder (2year guarantee+ 5year motor guarantee). the details of the product is given below.

Sr No- 45620
Batch No- V-08/01
Date of Sale- 7/7/2008
Dealer- Unit run Canteen Nagpur.

I am currently in Bangalore and there is some switch problem in the Mixer. I have tried to contact the names of the Customer Care Centres i.e Aakar Services and Electrocare Services. But they are not reachable.

Kindly help since the number provided are not working --i.e- [protected] /[protected]/.
Nobody is picking up this number-- [protected].

Kindly help in knowing me how to reach their customer care centre.

This is with regards to my payment for Rs. 1410/- which has been already paid in cash vide receipt no. BYCCSB 000626 dtd[protected] which was collected by Siddhi Business Solution Unit No. 8, Shiv Shakti Estate, Marol, Opp. Mittal Estate, Andheri - East, Mumbai - 400059. Tel No.[protected]/[protected].
The name of the Preson who collected the cash was Mr. Sudhakar Rane.

I am suprised that despite my payment my card has been suspended & repeated reminders to pay the said dues are coming on my cell phone. I am sorry to say but the service & the working of the organsation is disorganised & lacks communication.

You must look into this as early as possible as I cannot bear your reminders any more also you are hereby intimated to give the credit for Rs. 1410/- into my account immediately & pls. note no interest is charged for the period as dues are already paid.

Ashish S Desai

THE BELOW GIVEN COMPLAINT WAS REGISTERED TO Reliance Digital Retail Limited,
Shipra Mall, INDRAPURAM ON 13.05.08. They told me that engg. will visit with in 2 days. but nobody come. then i again visited shop on 16.05.08. thay again said that our rep. will come tomorrow, but again nobody come. now this is more than one week gone. noboy take care for the complaints.

it was a big accident happened due to the coolar. my right hand is burnt seriously. i was not able to attend my office for 3 days. the total loss that i wear is over 20, 000 rupees. i need compensation for the total losses.

complaint no is ; 89853

i have enclosed all the doccuments and photographs alongwith the complaint.

please do necessary action at top priority basis.

i shall be highly thankful to you.

thanks,

Virender







DATE; 12.05.2008.
To
Customer care authority,
Reliance Digital Retail Limited,
Shipra Mall,
Indrapuram.
Ghaziabad, UP. 201012.

SUBJECT: Damage of AIR COOLER (CAUGHT FIRE) after 10 days of purchase.

Dear Sir,

This is for your information / necessary action that I had bought an AIR COOLER on 30.04.08. Suddenly on 11.05.08 at midnight it caught heavy fire and burnt one side completely. While trying to stop the fire my right hand got burnt deeply. It was God’s shake that fire didn’t catch any other house hold item; otherwise it could be a strange accident.

DATE OF PURCHASE : 30.04.2008
DELIVERY CHALLAN NO. : 80135295
CASH MEMO NO. : [protected]
ARTICLE CODE FAN CODE : [protected]

MAKE & MODEL NO. : BAJAJ – SB2003
MOTOR SERIAL NO. : 0540
BATCH NO. : B0330308
PRODUCT SERIAL NO. : 10409
GUARANTEE SERIAL NO. : 0057666
CODE NO. : C 1003 AG 80 JAN 05

DOCCUMENT ATTACHED;
1. COPY OF BILL Reliance Digital Retail Limited.
2. COPY OF GUARANTEE CARD.
3. PHOTOGRAPH OF AIR COOLAR ALONGWITH HAND BURNT.

I request you to give me the replacement of the cooler and grant me compensation for my injury along with complete expense that I wear due to the damage of the cooler.

Waiting for an immediate replacement and compensation.

Thanks,

Virender Devkaran,
Block-O-001, NIHO SCITTISH GARDEN,
INDRAPURAM
GHAZIABAD, UP 201010
MOBILE NO. [protected]

COPY TO: BAJAJ ELECTRICALS LIMITED.

Dear Sir,

There was and auto generated reply for my trailing mail giving the complaint nos as shown in the attachment. Even after 4 days of the same, there is not even a single response from ezeego. With such a quality customer care, I wish that I would publicize your service (definitely it is not so Easy GO) to all. As I have personally suffered monetarily and mentally, with a copy of all details marked to the Consumer Protection Council, I shall put up my case through the proper channel.

Best Regards,
P.Sathya Prabhu
Regional Manager - South
Engineering & Projects BU
Bajaj Electricals Limited
Mobile:[protected]


________________________________________
From: RM HM (South)
Sent: Tuesday, May 13, 2008 3:46 PM
To: 'stanly.[protected]@ezeego1.com'
Cc: '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'
Subject: FW: YOUR ITINERARY EZR[protected]/A
Importance: High


Dear Sir,

I am a regular flier and my bookings were through cleartip till my last trip and till date I get a commendable service from them. Today (13th May 2008), I have tried my Chennai - Hyderabad - Chennai booking through your website. It is clearly a blunder to have decided to do so. I have selected a morning flight (KF @ 08.40 hrs) for my onward journey from Chennai to Hyderabad on the 22nd May 2008. But to my surprise, the ticket generated after 2 hours stated that my booking is for 20.45 Hrs on the same day. I have spoken to your Customer care (Mr. Yogesh) immediately and appraised the problem. He confirmed to get back with some positive action after checking up with the IT department. He called again and said that the IT department denies any mistake at their side and if at all anything has to be done, I need to take up the matter with Kingfisher Airlines. I am not so ignorant in choosing my flight and it is more painful to note that a customer is asked to break his head for no mistake of his. Is this the way a customer has to be treated? Even if some alternate has to be done, irrespective of whose mistake it was, I expect that you take it up with the Airlines in getting the ticket altered or amended and then claim even if some additional charge is levied. But your Customer care officer, asking the customer to handle it with the Airlines seems to be a customer scare rather than care.

I shall never ever opt to book any further tickets through your website.

Through the copy of this mail marked to Kingfisher Airlines, I request them to suggest the right alternate with clear Customer supportive approach.

Best Regards,
P.Sathya Prabhu
Regional Manager - South
Engineering & Projects BU
Bajaj Electricals Limited
Mobile:[protected]

Dear Sir,
I had purchased 2 Bajaj Storage Water Heaters in around Dec-07. Now the thermostat of one heater is not working, I raised the complaint with your local service center at Bistupur, Jamshedpur but they are denying to replace the thermostat even though it is in warranty period.
Your Quick help and intervention in this regard would be highly appreciated.

Thanks
Umesh Agrawal
Ph: [protected]

I purchased bajaj mixer, model gx11 2 months before. Now mixer is not working. Igiven complaint to the dealer from whom i purchased the same. M/s uttam matals, sambajinagar, near kasturi market. Chincwad pune. I registered complaint, with them weeks ago. He assured company representative come & solve the problem. As this has got 5 yeras warranty.As on today no one is turned up. So we are facing problem. Kindly let us know to whom we can directly contact & how bajaj can help us directly in this regard.
My contact no -[protected].

I had purchased one BAJAJ PRIDE TABLE FAN on 16th June 2007 with 2 years warranty. Unfortunately with in 1-2 months I found that, the white colour coated on the fan's outer grill is vanishing, later on in a span of 3 months I found that, the grill provided is a old one and has been re-painted and put on a new fan. Immediately on 26/9/2007 I lodged a complaint with BAJAJ vide their complaint # 93794. Their executive visited our house couple of times and they also confirmed verbally that it's a re-painted grill. Then I found in a weeks time (after complaint is logged) that, Fan's 2nd speed button is also not working and it doesn't work from one perticular position (It works only on rotation mode). It took 4-5 weeks for BAJAJ to send an engineer (Mr.Suresh Kadam) with a new grill, He tried his level best to make the said grill fitted on the Fan; but since it was another make FAN's grill it could not get fitted on our FAN. Then finally he apologies saying " I wrongly brought another FAN's grill, I will get the compatible next time when I come to your house" He visited our house in another 4-5 weeks inspite of our regular follow-up with BAJAJ. Meantime I spoke to Mr.Bhende - Manager (Support) on his cell # [protected]. He assured me to replace the FAN only and accordingly their service engineer visited with Replacement Tag to be put on my FAN. Mr.Bhande asked me to visit the said dealer from whom I had purchased the Fan and asked me to show him replacement tag who will then replace your fan with new BAJAJ PRIDE Table FAN. I visited the said dealer next day with faulty fan, but he refused to do so (He simply said us we do not have this model with us). The same we informed to Mr.Bhende, he then assured us to give the list of dealers of my area who are having the stock of this model. Unfortunately he failed to do so. Unfortunately with our follow-up and their committment year 2007 got ended and new year 2008 begun with new promises. When I called them again today (16/1/2008) they assured me to replace the coated FAN's grill and repair the 2nd speed button at 3:00 p.m; I received a call from them at 3:40 p.m. that Fan's grill is not available, it will be replace on Saturday. But still I doubt they will keep their word.