[Resolved] Bajaj Geyser — product faulty

[Resolved] Bajaj Geyser — product faulty

A ajaymital from Tiruchirappalli, Tamil Nadu Mar 23, 2009

Dear Sir, I had bought a 15 litre Bajaj geyser in November 2006, and it started giving problems within 1 year of installation ie. in Oct 2007. Since it was under guarantee period, it was repaired free of cost. Now, last week, 16-3-09, it started giving problems again - we get an electric shock in our taps, when the geyser is switched on. Since the 2 year guarantee period has expired, the authorised service agent wants us to spend Rs.2, 350 for spares and service, after inspection. We paid Rs100 to get it inspected. Now, my question is: 1. what is the sureity that the product supplied was not faulty when purchased, since it has got faulty twice already within 28 months of purchase 2. is it worth spending nearly 50% of a new one, on repairs alone, especially when the co gives no guarantee on repairs. 3. what is the remedy if the company refuses to repair free of cost or does not reply at all. Please advise. Thanks and Regards Ajay Mital Chennai [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

priya

from Pune, Maharashtra

Apr 8, 2010

Hi,

We too purchased Bajaj water heater, and we got problem on the second day itself... we even complained and nobody is responding from the company since 3 weeks...

i need help in getting bajaj consumer head mail id, or phone number

Regards

asrahmani

from Delhi, Delhi

Nov 8, 2013

The product quality of Bajaj geysers is really not upto mark. I purchased at Bajaj majesty geyser in 2010 and within 6 months of its element went out. Since it was under warranty, same was changed on company a/c. Two months back again the element blown off and it cost me Rs.750/- to get it replaced. Last week also my geyser stopped functioning. After 5 days of complain, a mechanic came and told that thermostat is not working due to leakage of water from assembly. He promised to change it next day and got away. He returned after 10 days and now says that assembly pipe has damaged and it's replacement will cost Rs.550/-, the thermostat will cost Rs.170/- along with Rs.200/- as service charge. That means I have to spend Rs.800-1000/- every two months to avail the geyser facility in bathroom. This just absurd, how can we trust a brand like bajaj with such poor quality of spares and service.

soheb16

from Raipur, Chhattisgarh

May 20, 2016

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