[Resolved]  Bescom — Employees Misbehaving

Address: Bangalore, Karnataka

Sir,

My name is Tomsan, residing at

#32, Gollahalli Road, Veerasandra,
Electronics City,
Bangalore. 560100

I am a lessee who stays in the house let out by A GOPPU. The RR No, is GLH2247.

Power failure is a regular feature here and it took more than 40 phone calls in the last 24 hours to get it fixed. (I called Control Room, Call Center, Assistant Engineer, Junior Engineer, Line man...)

Yesterday there was no power for more than 10 hours and today's power outage happened at 11:30 am. After several rounds of complaints the Line Man Muniappa came to our place around 4 pm and started threatening me for my complaining, saying that:

1) I am not entitled to complain if I am not the owner of the house.
2) I have complained that he was drunk while called him. (At least his inconsistent talk and behavior on the phone sounded to me he is drunk).

On reaching here he instigated some local person and both of them together started threatening with raised hands. Even though the Assistant Engineer who was talking to me on the phone wanted to talk to him, they together chased me away.

My question is:

1) Are we entitled to complain even if we are not owners and Kannadigas?
2) Are the employees allowed to misbehave with customers?
3) What is your action in the case of this employee?

Regards,
Tomsan