Airtel Complaints & Reviews

I purchased a duplicate SIM card from ARC Ghatkopar on 6 December 2007 on losing earlier one. I was promised to get it activated within 3 hours and now after making lot of false promises, it is told that due to "technical problem" it will be activated on 17 December 2007! The staffers blatantly lie and they do not know correct information or they do not wan't to tell to customers. The approach towards customers is very casual. Such companies need to be taught lessons thro' Customers Forum and be made to pay damages to customers.

dear sir,i have applied for a broad band connection 1 month ago till now no body came to install connection im living in indore of madhya pradesh state Airtel franchisee GROW MORE INC. had sended their executive to my place on 17|11|07 to collect installation charges from that day till now no body has came yet..i am regularly calling this franchisee for the connection but they are not taking interest.the team leader of this franchisee is very irresponsible person,they have mis placed my important documents which i gaved them.. i am now totally helpless since am not getting my money back and nor the internet connection..so please help me out on this matter since these type of franchisee are spoiling the name of company..

I M NOT USING ANY AIRTEL SERVICE SO I M GETTING MESSAGES AND MY BALANCE IS DEDUCTED AS 15 RUPEE CONTINOUSLY FROM 4 MONTHS

I have opted for the Bill Plan "Prepaid 399" from your Channel Partner Mr. Sanjeev on 11 Dec 2007. Mr. Sanjeev had provided me with a Subscriber Copy of the Customer Enrolment Form (No. 6265894) regarding this, after taking a deposit from me of Rs.500/- (in cash) and promising me a prepaid tariff rate of Rs.0.99/- per minute of local and STD call rate. He also promised me that I will get a recharge of Rs.250/- in my mobile ([protected]) within 24-hours after deducting anBill Plan Enrollment Fee of Rs.250/- He also mentioned that I shall be given 1000 local SMS's free per month under this plan, alongwith 1000 minutes of local calls for the next month. But my Airtel connection [protected] has not been recharged with the said amount, nor have I received any intimation towards the offers for which I have been charged Rs.500/- I have talked to Mr. Javed at Airtel Customer Service ([protected]) from my number at 7 pm on 13 Dec 2007, but he has not been of any help, excepting that he directed me to Airtel Relationship Center.

Our VSAT connection is not at all working, several times complaint but engineers are unable to rectify the problems and unnecessary we are paying the bills from last few months. Poor service and unsatisfactory asnwers from the customer care side. Willing to disconnect and needs claim(refund).

Hi,

This is sreenivasula Reddy. My mobile no: [protected]

First i took prepaid conection with 1 year incoming facility option, After one day i was changed to Prepaid with 149 amount connection. For that i submitted two times address proof in which first time i submitted water bill and power bill and the second time i submitted My PASSPROT.

But Why you are suspended my services still it is not activating. I request you to look into that.

I am verr thankful for updatinfg of that.

sir,

no response to your customer query please deactivate ring tone khazana services in my mobile. my number are [protected].
thanks
regards
navin kumar
[protected]
Delhi

Sir,

I am using ur product like Nokia5200, I am facing frequently the power on/off problem, for the first time problem I have repaired such type of problem from Nokia care Baddi
For the second time I am facing the same problem. My mobile is permanently switched off.

So u please exchange the mobile set & give me a new set. Other wise I have to go to the consumer court.



Sudhansu Mohan Gyanendra
Quality Engineer
Lambda Microwave Technologies- UNIT-II
Barotiwalla, Baddi, Solan,
Himachal Pradesh
Mb: [protected]/[protected]
Mb: [protected]/[protected]

myself as Narasimha Gaonkar currently working at Firstsource Solutions Limited, I have an issue with the Airtel Representative from whom I procured a Sim card by submitting all the required documents and a fee for Rs 500/-



After speaking to the Airtel Rep he took 500 Rupees and did not acknowledge that with a receipt and he informed me that he was out of these receipts and would give one to me the next day, however I have had not service provided to the Sim card given to me and assume that the Airtel Rep has not submitted my documents for the Service Initiation. I have been trying to reach him on a daily basis and calling him multiple times a day but his number either just rings or there is just a message which says that his number is out of service



I already have two post paid connections with Airtel ([protected] and [protected]), and am highly disappointed with this experience that I am undergoing currently for my third connection,



Note: I have already interacted with the Airtel Customer Service and expressed the above issue for which they have also tagged a ticket ( Ticket number[protected] ) and informed me that this issue would be resolved in the next 48 Hrs, post which if this issue is not resolved then I would have to force myself withdraw the 2 post paid connections that I am currently owning from Airtel,



Airtel Representative Name from whom I procured a SIM card is: Dilip (His contact number is [protected])

The number for the 3rd connection is [protected] (SIM Number – H–[protected])

i am user of air tel bharti in my home there are four airtel mobile connections . Fron the last two months the service is going very poor as when we want to connect to another mobile number or landline number it dispalys connection error . range is also poor in our area as tower is just near our home .. plz dont ignore this messege otherwise i will disconnect my all numbers and will apply for idea or vodafone ...

The below are the mails exchanged from AIRTEL, but till date no feedback has been received. Totally dissatisfied from the service of AIRTEL


Thanks & Regards
Anup Gupta



Dear Sir

I am not at all satisfied with the actions and
remidies provided by the nodal officer. please see to
it or else i will be forced to move to the onsumer
court for the relief.

Thanks & Regards,
Anup Gupta
+91-[protected]


--- anup gupta <[protected]@yahoo.com> wrote:

> Date: Wed, 5 Dec 2007 00:51:44 -0800 (PST)
> From: anup gupta <[protected]@yahoo.com>
> Subject: Re: Mobile number -[protected]
> To: Nodalofficer.[protected]@Airtel.in
> CC: appellate.[protected]@airtel.in
>
> Dear Sir,
>
> The waiver was only of the deduction made but not
> any
> thing as a compensation for the expenses incurred or
> mental harressment or the hadships.
>
> Also what abt the deduction made today.
>
> Thanks & Regards
> Anup Gupta
> +91-[protected]
>
> --- Nodalofficer.[protected]@Airtel.in wrote:
>
> >
> >
> > Dear Mr. Gupta,
> >
> > With reference to your letter dated 05.12.2007,
> > expressing concern over
> > MCI service getting activated, we would like to
> > inform you that we have
> > deactivated the mci service and ensure that such
> > incidents do not recur.
> >
> > Kindly note that whatever wavier which was due,
> has
> > been given to you on
> > several occasion, henceforth they would be no
> > waiver given.
> >
> > We realize that this situation must have greatly
> > inconvenienced you. We
> > are a customer centric organization and as such
> > would want every
> > interaction you have with us to be a pleasant one.
>
> >
> > As a service provider it is our unchanging effort
> to
> > build a better
> > relationship with you. We believe that the key to
> > your service
> > satisfaction is adding value to a relationship
> that
> > is continual and long
> > lasting.
> >
> > It has always been our endeavor to provide you
> with
> > the best customer
> > service and we assure you of our sincere
> commitment
> > to meeting all your
> > future requirements too.
> >
> > Best wishes,
> > Nodal Officer.
> >
> >
> >
> > We are operational from Monday to Friday from 9.30
> > am to 6:30 pm. All
> > mails coming to us after 6 pm or on weekends shall
> > be addressed on the
> > following working day.
> >
> >
> >
> > anup gupta <[protected]@yahoo.com>
> >[protected]:42 PM
> >
> > To
> > Nodalofficer.[protected]@Airtel.in
> > cc
> > appellate.[protected]@airtel.in
> > Subject
> > Re: Mobile number -[protected]
> >
> >
> >
> >
> >
> >
> > Dear Sir/Madam,
> >
> > First of all thanks for such an early reply.
> >
> > Every month i am being informed that this would
> not
> > happen next month but this happens. Every month i
> am
> > informed that the service is being deactivated but
> > then also the balance goes on decreasing. Today
> > again
> > the balance has been deducted from my account and
> a
> > sms is received that thanks for using Airtel Live.
> > Now
> > what is this?
> >
> > Also i have incurred more than Rs.500/- on calling
> > airtel nodal officers and sending them mails and
> > letters. and when was this Rs.30/- given to me I
> > have
> > not received any communication from AIRTEL's end.
> > I have also sent a letter via Registered post on
> > 19.11.07 but till date i have not received any
> > feedback of that.
> >
> > What about the other part and the mental
> harressment
> > i
> > have received. the chapter have not been closed
> and
> > AIRTEL have to look into the matter more seriously
> > then the attention the AIRTEL is giving now.
> >
> > Hope to get a reply soon.
> >
> > Thanks & Regards
> > Anup Gupta
> > +91-[protected]
> >
> > --- Nodalofficer.[protected]@Airtel.in wrote:
> >
> > >
> > >
> > > Dear Mr. Gupta,
> > >
> > > With reference to your letter dated
> 05.12.2007,
> > > expressing concern over
> > > MCI service getting activated, we would like to
> > > inform you that we have
> > > deactivated the mci service and ensure that such
> > > incidents do not recur.
> > > Please note that we have also given you waiver
> > of
> > > Rs.30/- as special
> > > gesture .
> > >
> > > We realize that this situation must have greatly
> > > inconvenienced you. We
> > > are a customer centric organization and as such
> > > would want every
> > > interaction you have with us to be a pleasant
> one.
> >
> > >
> > > As a service provider it is our unchanging
> effort
> > to
> > > build a better
> > > relationship with you. We believe that the key
> to
> > > your service
> > > satisfaction is adding value to a relationship
> > that
> > > is continual and long
> > > lasting.
> > >
> > > It has always been our endeavor to provide you
> > with
> > > the best customer
> > > service and we assure you of our sincere
> > commitment
> > > to meeting all your
> > > future requirements too.
> > >
> > > Best wishes,
> > > Nodal Officer.
> > >
> > >
> > > We are operational from Monday to Friday from
> 9.30
> > > am to 6:30 pm. All
> > > mails coming to us after 6 pm or on weekends
> shall
> > > be addressed on the
> > > following working day.
> > >
> > >
> > >
> > > anup gupta <[protected]@yahoo.com>
> > >[protected]:37 AM
> > >
> > > To
> > > nodalofficer.[protected]@airtel.in
> > > cc
> > > appellate.[protected]@airtel.in
> > > Subject
> > > Fwd: Re: Fw: mobile number -[protected]
> > >
> > >
> > >
> > >
> > >
> > >
> > > Date – 17.11.2007
> > >
> > > To,
> > > The Nodal Officer,
> > > Infinity Building, 5th Floor,
> > > Block GP, Sector V,
> > > Salt Lake Electronic Complex,
> > > Bidhannagar,
> > > Kolkata – 700 091
> > > West Bengal
> > >
> > >
> > > Dear Sir/Madam,
> > >
> > > Ref: +91-[protected]
> > > Sub: MCI Service
> > >
> > > With reference to the above I would like to
> inform
> > > you
> > > that from last seven months an amount of Rs.15/-
> > is
> > > being deducted by the system but my MCI service
> is
> > > not
> > > activated right from the beginning. Every month
> > when
> > > I
> > > give a call to the customer care officers they
> say
> > > that the service is not activated on my number
> but
> > > suprisingly the amount is being deducted from my
> > > account every month.
> > >
> > > When I call up the Nodal Officers then every
> time
> > I
> > > have to hear that my MCI was activated due to
> > > system’s
> > > error and now it has been deactivated and the
> > amount
> > > will not be deducted next month. Also the amount
> > is
> > > being added back to my account (till last
> month).
> > > Last
> > > month I was informed that this is the final time
> > > when
> > > the amount is being deducted and from next time
> no
> > > deduction will be made, when I asked for the
> > > complaint
> > > no or reference no. I was informed that
> complaint
> > no
> > > or the reference no is not generated at the
> Nodal
> > > officer’s end.
> > >
> > > This time again on 13th of November, 07 a sms
> was
> > > received and a amount of Rs.15/- was deducted
> from
> > > my
> > > account for the MCI service. Now what is this?
> > Every
> > > month I have to call up AIRTEL again and again
> for
> > > the
> > > reversal of my Rs.15/- and incur my call
> expenses
> > of
> > > more than Rs.15/- for the reversal. Is AIRTEL
> > > increasing its revenue and profits in this way
> > > because
> > > the free 121 service literally doesn’t
> > helps?
> > > First it
> > > is deducting Rs.15/- so subscribers have to
> incur
> > > call
> > > expenses for the reversal and the subscribers
> who
> > > don’t care is into loss.
> > >
> > > What should I do now, should I change the
> > > network/connection or let AIRTEL earn Rs.15/-
> > every
> > > month for free or should I take harsh actions?
> > >
> > > Please look into the matter and try to resolve
> the
> > > problem as soon as possible and please do not
> > force
> > > me
> > > to take harsh actions.
> > >
> > > Please see what can be done against the
> deductions
> > > made and the compensation for mental harassment,
> > the
> > > hardships for the last 7 months and the expenses
> > > incurred for calling the Nodal officers again
> and
> > > again and sending mails and letters to AIRTEL.
> > >
> > > Thanks & Regards
> > >
> > > Anup Gupta
> > > +91-[protected]
> > >
> > >
> > >
> > >
> >
>
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> >
> > > with Yahoo Mobile. Try it now.
> > >
> >
>
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> > > ----- Message from anup gupta
> > > <[protected]@yahoo.com> on Mon, 15 Oct
> > > 2007 01:20:27 -0700 (PDT) -----
> > > To:
> > > Nodalofficer.[protected]@Airtel.in
> > > Subject:
> > > Re: Fw: mobile numberc -[protected]
> > > Dear Sir,
> > >
> > > If my MCI is not active then why AIRTEL is
> > > continously
> > > deducting Rs.15/- from my account every month,
> and
> > > this is a fact that the service is not active on
> > my
> > > number.
> > >
> > > On 13th Oct'07 at 06.55 p.m. I have received a
> SMS
> > > "THANKS FOR USING THE SERVICE OF AIRTEL" and a
> > > deduction of Rs.15/- was again made from my
> > account.
> > > Please check.
> > >
> > > IS AIRTEL GENERATING FUNDS IN THIS MANNER OR
> > > INCREASING THE PROFIT, OR THIS RS.15/- IS A
> > > TAX/PENALTY FOR USING THE SERVICE OF AIRTEL.
> > >
> > > Thanks & Regards
> > > Anup Gupta
> > > +91 [protected]
> > >
> > > --- Nodalofficer.[protected]@Airtel.in wrote:
> > >
> > > >
> > > >
> > > > Dear Mr Gupta ,
> > > >
> > > > Warm greetings from Airtel.
> > > >
> > > > On receipt of your email we have checked your
> > > Airtel
> > > > account and have
> > > > found out that MCI service is not active .
> > > >
> > > > For further issues please email us at
> > > > [protected]@airtelindia.com( please mention
> > > > your 10 digit mobile number in the subject of
> > the
> > > > mail ) .
> > > >
> > > > Yours sincerely
> > > > Gargi Basu
> > > > Nodal Officer.
> > > >
> > > > We are operational from Monday to Friday from
> > 9.30
> > > > am to 6:30 pm. All
> > > > mails coming to us after 6 pm or on weekends
> > shall
> > > > be addressed on the
> > > > following working day.
> > > >
> > > >
> > > > anup gupta <[protected]@yahoo.com>
> > > >[protected]:50 AM
> > > >
> > > > To
> > > > nodalofficer.[protected]@airtel.in
> > > > cc
> > > > appellate.[protected]@airtel.in
> > > > Subject
> > > > Fwd: mobile numberc -[protected]
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > 10 days have already passed and no feedback
> till
> > > > date.
> > > >
> > > > --- anup gupta <[protected]@yahoo.com>
> wrote:
> > > >
> > > > > Date: Wed, 19 Sep 2007 22:18:33 -0700 (PDT)
> > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > To: nodalofficer.[protected]@airtel.in
> > > > > CC: appellate.[protected]@airtel.in
> > > > >
> > > > > Dear Sir/Madam,
> > > > >
> > > > > The matter is pending since long. Hope now
> it
> > > will
> > > > > get
> > > > > solved.
> > > > > I am totally fed up with the services of
> > AIRTEL.
> > > > > Everytime there is a new problem.
> > > > > I had given a call yesterday to the customer
> > > care
> > > > > number '121' and i was informed that my MCI
> is
> > > > > active
> > > > > whereas last month only i had received the
> > mail
> > > > that
> > > > > the service is not active on my number.
> > > > > Please look into the matter
> > > > >
> > > > > Thanks & Regards,
> > > > >
> > > > > Anup Gupta
> > > > > +91 [protected]
> > > > >
> > > > >
> > > > > --- anup gupta <[protected]@yahoo.com>
> > wrote:
> > > > >
> > > > > > Date: Sun, 16 Sep 2007 22:17:50 -0700
> (PDT)
> > > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > > To: [protected]@airtelindia.com,
> > > kol.[protected]@airtel.in,
> > > > > > [protected]@airtel.in
> > > > > >
> > > > > > Dear Sir,
> > > > > >
> > > > > > I hope the matter is being looked after.
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Anup Gupta
> > > > > > +91-[protected]
> > > > > >
> > > > > > --- anup gupta <[protected]@yahoo.com>
> > > wrote:
> > > > > >
> > > > > > > Date: Thu, 13 Sep 2007 06:02:20 -0700
> > (PDT)
> > > > > > > From: anup gupta
> <[protected]@yahoo.com>
> > > > > > > Subject: mobile numberc -[protected]
> > > > > > > To: [protected]@airtelindia.com
> > > > > > >
> > > > > > > Dear Sir/Madam,
> > > > > > >
> > > > > > > What a service AIRTEL is providing? from
> > the
> > > > > last
> > > > > > > three months I am regularly receiving
> sms
> > > that
> > > > > my
> > > > > > > subscription to missed call information
> > has
> > > > been
> > > > > > > renewed and from last three months I am
> > > > > regularly
> > > > > > > writing the mails that I have never
> > > activated
> > > > my
> > > > > > MCI
> > > > > > > service.
> > > > > > >
> > > > > > > This time also a sms is received and
> > > deduction
> > > > > is
> > > > > > > made
> > > > > > > from my account.
> > > > > > > Please look into the matter and stop
> this
> > > > > service
> > > > > > > from
> > > > > > > your end and adjust the deducted amount
> in
> > > my
> > > > > > > account.
> > > > > > >
> > > > > > > Regards,
> > > > > > > Anup Gupta
> > > > > > > [protected]
> > > > > > >