Comments
i bought a sofa from big bazar .. within a months time the material got torn..
i have submitted a complain to them at least 20 times ... but they say it dosent come in warranted and all..
this is going on since last 7 months and still i get no result even when our of frustration agreed to pay what ever may be the cost., ,
the sofa i must add is work 27k ..
they are not willing to provide the details of the makers even..
i have written a mail to the sales that was provided online .. not by the ppl working there .. still i dont get any reply from there end..
is there any thing that can be done about it
i have submitted a complain to them at least 20 times ... but they say it dosent come in warranted and all..
this is going on since last 7 months and still i get no result even when our of frustration agreed to pay what ever may be the cost., ,
the sofa i must add is work 27k ..
they are not willing to provide the details of the makers even..
i have written a mail to the sales that was provided online .. not by the ppl working there .. still i dont get any reply from there end..
is there any thing that can be done about it
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
BIG BAZAAR — Supply of defective furniture
The customer service and responsiveness of Big Bazaar leaves a lot to be desired. I had bought a Proton Metal Bed from Big Bazaar at Orchid City Centre, Mumbai in the last week of May'09. It has not been made functional till date since one leg was defective. For the past 3 weeks they have been promising to rectify the mistake but have not done so despite my 5 trips to chase it up. It seems they are just not equipped to handle customer grievances. The attitude of the salespersons is also totally nonchalant and they seem to suggest that one has to just sit back and wait for them to have mercy and attend to the problem. My advice to all - Only buy whatever is readily available off the shelves at Big Bazaar. For other items you need to depend on their customer service...which is non-existent!