Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar - Dreamline Mattress — Mattress is not useful

Shyam B Chaudhary

from Mumbai, Maharashtra

Jul 9, 2010

Address: Vadodara, Gujarat

On 23rd Jan,10 I have purchased Dreamline 78*60 Mattress from Big Bazaar, 7 Seas complex, Vadodara vide Invoice No. T45/23, which is delivered on 04.02.2010 with 12 months warrantee.

Dreamline mattress damaged (Pressed at sleeping area) nobody can sleep on the same mattress. The complaint lodge over phone to Mr. Jayesh Panchal - Sales executive - big Bazar - [protected] on 25.03.2010 after several reminders the same has been replaced on 11.04.2010

The same problem found and complaint lodge over phone to Mr. Jayesh Panchal on 20.03.2010, after several reminder the same has been replaced on 11.04.2010.

Once again the same problem found and complaint lodge over phone to Mr. Jayesh Panchal on 15.04.2010 with requesting for change the quality / company or refund of money. But after several remind, there is time passing attitude and no proper response. I asked his senior’s contact number, status of complaint etc., but he is unable to give any information.
Till today there is no response from M/s Big Bazaar. Hence you are requested to please arrange to solve this problem and provide the compensation as below :-
1. Sleepless nights – NO Mental Peace Rs. 25000/-
2. Mattress Cost Rs. 3000/-

With Kind Regards
Shyam Chaudhary
C-404 Aviskar Complex,
O.P. Road, VADODARA
GUJRAT
[protected];[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sanju74

from Mumbai, Maharashtra

Sep 7, 2010

I am also a victim of a similar thing. I ordered a few things including Bed, Mattress and wardrobe from big bazaar and had a nightmare to first get those things delivered in 3 weeks timeframe. Now I am struggling to have someone come from big bazaar to fot those things for me. The mattress as said above is sub standard. We have not yet used it, but can make out from its quality.

Sanjeev Goel
[protected]

Anu- P

from Pune, Maharashtra

Feb 15, 2011

bigbazzar is not at all giving good service to the customer- I had faced problems when i had brought product from Big Bazzar. I lost my mental piece and also so many phone calls - in Pune we now do not go to big bazzar.

jhonbritto2020

from Mumbai, Maharashtra

Dec 4, 2011

i had bought furniture products from BIGBAZAAR -COIMBATORE, the service provided by the manager Mr.Arul and his team is fantastic.I really love to refer all of friends to go to bigbazaar.Tough they take some time for the delivery, they always keep us posted in prior if any delay.

realshimla

from Mumbai, Maharashtra

Feb 24, 2012

dreamline — Mattress purchased from Big bazaar

Purchased dreamline mattress (Article no[protected] through big Bazar at Sarai, Faridabad, Haryana on the month of March 11 with 12 months warranty.
Now our mattress have settled and want replacement as it is within warranty period.
Contact No; [protected]
mail ID; parveen.[protected]@ril.com

aarun.shishodia

from Durgapur, West Bengal

Apr 18, 2012

The same problem i am facing. these people have a very irresponsible behavior, not satisfied with the quality of mattress.
arun