| Address: East Singhbhum, Jharkhand |
BIG BAZAR 03.04.2010 / 01.05.2010
Sub: Misguiding the valued customer by your Jamshedpour Big Bazar staffs.
Dear Sir,
I would like to bring to your kind notice the following few facts with expectation that remedial measures to be taken against the staff(s) of your Jamshedpur Big Bazar:-
That I am a permanent resident of Jamshedpur staying at Baradwari which is 6K.M. distance of your Big Bazar and a permanent reader of Prabhat Khabar News Daily.
That after witnessing the advertisement in the above-captioned Newspaper , myself went to your shop for purchase of a SKY BAG at 11.15 hours on 03.04.2010, purchased the bag ( Xerox copies of Cash Memo and Redemption slips annexed herewith for your perusal). Myself got the usual discount applicable on that Sky Bag Product of SAFARI BRAND and the price comes out after discount Rs.2620/-only.
Your staff prepared the Money Receipt/Cash memo and gave me three numbers of Redemption Slips and instructed me to go to the Ground Floor where the man deputed for giving you the Gift Voucher against these Redemption Slips. As per their benign direction myself came to the Ground Floor where the Gift Voucher is disbursed but matter of strange, myself stood there about 15-minutes but no one was there on that seat to provide me the Gift Voucher.
Myself again then went to the spot from where your staff directed me to act as above. After that one staff from there and search out the person and asked him to provide me the Gift Voucher against the Redemption Slips.
That out of the aforesaid three Redemption Slips one was for 1Kg Onion and 1Kg Potato for purchase of items excepting some specified of Rs,.99/- on every Wednesday for one year, another Slip is for Lucky draw and third one is for Rs.600/- ( six Gift Voucher @Rs.100/-each redeemable on purchase of fashion of Rs.300/-).
But on presentation of the aforesaid Redemption slips your staff gave me the Gift Vouchers /Coupons for Onion and Potato for one year but refused me to give Gift Voucher of Rs.100/- (6Nos) and told me that this is not applicable in this purchase hence you are not entitled to get this Rs.100/- Gift Coupon/Voucher.
Sir, in this connection I would like to state here that if this purchase is not comes under this POLICY why your staff given me the said Redemption Slip and especially told me that to collect the Gift Voucher of Rs.600/- from the ground floor personnel , Is not this is an EXPLOITATION with the valued customer?
I, therefore, request you to please refrain your staff(s) at Big Bazar, Jamshedpur not to exploit the valued customer by this way or else in long run if this trend will continue, your Big Bazar at Jamshedpur will fall under so many Consumer cases for exploitation of valued customer and on the other hand on disclosure of these facts through local Newspaper will hamper the business of Big Bazar which is a Nationally acclaimed business house. Expect remedial action on the above matter and oblige.
Thanking you in anticipation,
Yours faithfully,
Encl: As above. (Santosh Kanjilal)
3/5,Atul Renu Apartment,
Behind New Civil Court Building,
New Baradwari, P.O. Sakchi,
Jamshedpur – 831 001.
[protected]/ [protected]
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