[Resolved]  Big Bazaar Kolkata — Abusive and Aggressive Staff after physical assault by moving trolley

Address: West Bengal

I would like to bring to your notice a very unpleasent incident at your Big Bazaar Store today[protected]at 16:00hrs. I had gone to the Kolkata Big Bazaar store in Hiland Park to purchase a camera .After the purchase (Bill Number T14/13098) the salesman started explaining the functionality of the camera to me and mother who had accompained me to the store.As we were listening to the salesman suddenly a big trolley loaded with good banged into my mothers back hurting her badly.When we asked to complain to the store manager -Mr Sandeep Jha he started abusing us and being very agressive and said human mistakes do occur and he could do nothing about it.-He did not even bother to apologize.We even reported the matter to Mr Tiwari the HR manager present at the store at the time.Wealso wrote a complaint in the visitors book as well.

I think this behaviour is shocking and I as a consumer have a right to shop in a store without the fear of being physically assualted and being verbally abused by the manager after that.I think strict measure should be taken henceforth .I hope you will get back to me regarding this complaint.