[Resolved]  Big Bazaar / Samsung Washing Machine — 6 MONTHS UP AND NOT YET INSTALLED

Address: Karnataka

Dear Sir,
I had given away my working samsung machine to Big bazaar during the time when they had the exchange scheme of the old materials for the exchange coupons and had purchased a new machine with full payment done. They have delevered a box of the machine after two weeks with a delay of over two weeks and also did not do any exchange for the value of the coupons that i have received to the tune of 15,000rupees. I have given away my working machine to them and have also paid for the new machine completely and they have not even bother to come and install the machine . I am not sure if i open the box and in case the machine is damaged or not working whom should i go for and also my family has been suffering by washing the clothes and bedsheet on our own for the last 6months.
Please advice on the same.
thanks and regards
vijayanarayan.k