[Resolved]  BSES Complaint — ELECTRICITY THEFT

BSES Complaint — Complaint not Resolved

Hello Sir,
With due respect i would like to share the WORST customer service provided by BSES TODAY ( 28th July 2011 ) . I am the resident of Mohan Garden Uttam Nagar East .
Today in the morning there was a fire on the electricity pole near my house and the fire was on the Electricity line that comes to my house .
I called the customer care at this number [protected] at 10:30am in the morning and i got this complaint number 1002 and i was promised that some electrician will reach in the next 45min .

I called the customer care again and again at 10:24am , 11:23am , 11:31am , 11:32am , 12:31pm , 3:16pm , 4:15pm , 7:09pm , 8:44pm and 8:55pm . But still no response .

Then i got a call from some supervisor from this number[protected] at 4:09pm and he said that i will get the electrician soon . But still no response .

Last i called at 9:00pm and the representive gave me this reference number : 3448 and said that i will get some electrician soon .

I feel that the electrician will come after there is fire in the house.

I am reallly fed up with the service and woudl like you to take some action again the electrcians that work at Hastal centre that is responsible for the work .

My address is Plot no :13 , Gali no : 5 , Near Kali Mata Mandir . Mohangarden .


Please look into the matter and i will also log a Police complaint right now so that if there is any fire then i should have the proof that it is due to fault from BSES END .


Waiting for a better Service in future and also please resolve my above complaint at the earliest .


Thanks and Regards ,

Anil Kumar
Plot no :13 , Gali no : 5 , Near Kali Mata Mandir . Mohangarden . Uttam Nagar
Phone : [protected]