Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

I am molly Jose from angamaly using combo500 broadband plan, phone no. is 2457625.

Problems found

1. On 27th October when I check my usage details it show a download of 319* mb. On that time, I did not download any huge files. I know about the limit 1.5GB and use only between the limits. On that day, its found that my browser cache was less than 20 mb (increased my browser cache limit to 1 GB). There is some mistakes on usage details.
2. Another problem is Bsnl internet service is not following GMT time. Its 2 minutes faster than GMT time.
3. I am using u Torrent to download. If i close u Torrent before 8am and continue browsing then it will show a download with the same speed (max speed is 200kbps).

please correct the above problems or suggest what to do next
Thank you
Molly Jose


*details
[protected]:52:40 PM [protected]:44:57 PM 310651 8845 319496 00:52:17 319496

BSNL CELLONE SERVICE IN ASSAM IS VERY POOR.WHEN BSNL IS BOASTING FOR PROVIDING 3G SERVICES,IN PRACTICE BSNL IS WASTING THE RESOURCES AVAILABLE FOR THE NATION BY NOT PROVIDING THE SERVICES THEY MEANT TO PROVIDE. IN THE NAME OF GOVERNMENT DEPT. THEY ARE PLAYING THE ROLE OF DICTATORSHIP INSTEAD OF DEMOCRACY.
IN MY MOBILE NUMBER [protected], GPRS IS NOT WORKING FOR MANY DAYS AND I HAVE CALLED 30 TIMES TO CUSTOMER CARE BUT IT IS REALLY SAD TO SAY THAT THE CUSTOMER CARE ARE SO FOOLISH THAT THEY DON'T EVEN KNOW THAT THE INTERET PROFILE BSNLNET IS ALSO USED IN PHONE VIDEO STREAMING.IN FACT THEY DON'T EVEN KNOW WHAT IS VIDEO STREAMING....OH WHAT A BLOW TO SUBSCRIBERS.NOW SUBSCRIBERS HAS TO TRAIN THE CUSTOMER CARE FOR THEIR JOBS.
BSNL CELLONE ASSAM REALLY A LOOSER....

SAME GPRS NOT WORKING ISSUE OCCURED WITH MY IDEA SIMCARD...BUT THEY SOLVED IT WITHIN 2 MINUTES.WHILE CELLONE ISSUE IS NOT SOLVED YET...
TELECOM REGULATORY AUTHORITY OF INDIA CAN CHARGE PRIVATE OPERATORS CRORES OF RUPEES IF PROPER UTILIZATION OF BANDWIDTH IS NOT DONE. WHY CANNOT THEY MAKE BSNL CELLONE SERVICE BETTER? IS THIS INDEPENDENT SOVEREIGN INDIA? I DON'T AGREE..
FORGET ABOUT 3G, BSNL CELLONE NOT EVEN ABLE TO RECTIFY SIMPLE GPRS ISSUE IN MY MOBILE NUMBER....
INDIA IS A LOOSER COUNTRY BECAUSE PEOPLE WHO DRIVES THIS COUNTRY ARE FOOLS..
I AM NO MORE PROUD TO BE AN INDIAN..

NAME : NARESH SHARMA
PROFESSION : ADVOCATE.
MOBILE NO. : [protected]

DEAR SIR,

ON[protected], I have received a messeage in my mobile from 58888 “Welcome you will reveive free jokes everyday for 5 days. Form 6th day, service charges Rs. 10 for 10 days. To unsubscribe send UNSUBTJOKE to 58888”. This is for your kind information I have neither send any messeage not made any call to subscribe for this kind of service. Why I send message to unsubscribe because I am not subscribe any services. For this service which is not activated by me content provider has been wrongly deducted my balance Rs. 10/-. I have also made complaint in your customer care (24365) Dated[protected] Docket No. 4407991. However, your executive does not solve my problem until date. So I request you to please check content provider service for wrongly deduction of Rs. 10/-. Please refund my balance Rs. 10/- which is wrongly deducted by content provider withou my permision. This is for your best knowledge to say that I have not received any jokes from content provider. So I again request you please refund my balance of Rs. 10/- immediately.
Thanking you,
Naresh Sharma

BSNL Bradband poor connection from Mannargudi (Thanjavur). I'm not receiving any Internet connection from BSNL. I just got very good connection for twelve days only, now no more, every mounth this is the situvaion, waste of money even BSNL saying this much service only we can provide. BSNL providing verygood offers but we are not able to use them because of poor service. Please take a action for a good service from BSNL Bradband.

Mr.Parihar, employee of BSNL in Singrauli Exchange, is mostly unavailable in the office, during office hours. The security guard or other staff are unable to give any information about time of his availability.

This complaint is being placed after several observations, and sufferings, as I had to miss my office to submit my request and get acknowledgement.

Kindly, ensure that he remains present during office hours, for which he is paid from our money (as tax payers).

Dear sir,

On 28/10/2010 at 10:37:49 am, i recharged my mobile no +91-[protected] through easy recharge (pre- paid) for Rs.500/- . I got the message that i'd received prepaid credit of Rs. 500/- from no 294134 on 28/10/2010 at 10:37:49 am, ref. no. .[protected]

but STV 500 for bsnl free voice net sevice not activated my no..
My main balance deducted ....
I talked 3-4 times with customer care but their reply was unsatisfactory...
Plz gave me satisfication earlier.....
My Complain no is 6297274..............

Regards
Puneet

Dear Sir,
Recently I purchased bsnl 3g modem ,a Teracom product and got a 3g sim with it and it worked properly for 2 days then when I would press Connect Tab it showed message"The PPP link control protocol was terminated." I tried again and again but for no positive result. I tried reinstalling software that too didn't work and later this sim was rejected by bsnl.They gave me new sim with extra 60 Rs charge but even this sim is also showing same message.On the other hand in same modem my 2G sim is working and showing connectivity.
Please look through the problem.

yours sincerely
Kumar Pranjal Dixit
Material Management Officer
ONGC,EOA
Kakinada

R/SIR/MADAM,
Sir my mob.no.is [protected]. I am not using bsnl handygo fever service, but every week i get a msg that your fever service will renew in next two days to unsubscribe send 'UNSUBSCRIBE' to 55678. After sending the same i get another msg that 'temporary problem plz retry later but Rs. 2 is deducted each time. So plz unsubscribe this service right now.

Sir , I want to register to bsnl portal....so that i can avail online services. But it asks for customer id that is given on our telephone bill....But it is not accepting anything printed on my bill i have filled each n everything that looks like an customer unique id but it is not accepting anything. I am totally messed up with this as i am unable to get my usage details from last 1.5 months. Please help me out and tell me how to know about my customer id that could help me in registering on bsnl portal to avail online services.

Sir,

I have applied for BSNL broad band connection from[protected], and paid rupees 1664 for W1-1664 type modem and got new modem and conection. On[protected] the modem is not working and the dsl function is out of oder. so I reported to my service exchange, Nambali in Nagercoil telecom district and the authorities asked me to wait for one week, after One week I approached to the same office and I got the same one week extension that their is no modem, after few days when i approached them and I got an old unworking modem and with that modem i returned to my home, later I found that the modem is not working, Then i approached and complained them for another modem after two weeks they called to my landline and reported that your modem is ready and I gone their and recived the another modem, when I connected to my computer at home I found that this modem is also in out of working condition. I am mentally disturbed unnecessarily walked to pillar to post to their exchange. More over iam liable to pay the bill amount for this month without using the broadband, Now without any way iam using an hire modem from my relatives for my daily purpose, i have complained this matter to kanyakumari collector by online and complaint register number is TA/10/64485. Till now i did'nt get any service from anybody, Iam a retired Government employee Iam unable to walk to pillar to post. So please take necessary action sir.

Yours faithfully
S.Thankaraj
1/220,Choozhal, Kollemcode
Fathimanagar.Po. 629160
Kanyakumari District, TamilNadu
India

phone is dead from last four days

I made a request for the shifting of my land line connection no.[protected] in the month of Aug. 2010 from Murali Nagar, Madhavadhara, (Industrial Estate Exchange) to Madhurawada ( Opp. Car Shed Jn. exchange). It took almost one month for the shirting. The above phone facility was with a Broad Band under Home Plan. Even though the shirting of the telephone took pace in the fag end of Sept. 2010, I could not be provided the Broad Band facility for almost another 10 days. After a long pursuasion and complaint to the DE, on[protected] I could get the BB facility. Till then i.e. upto July, 2010 I paid the telephone bills & there were no arrears. The monthly bill for Aug. 2010 payable in Sept. 2010 could not be received by me inspite of my clear cut information with regard the change of address to the concerned authorities. I received the Bill for the month of Sept. 2010 payable in Oct. 2010 with some call charges & monthly Broad Band facility charges of Rs. 750/-. I paid the bill well before time - on[protected]. Inspite of prompt payment of my Sept. 2010 bill, my telephone line was disconnected with a message that some amounts were due. After verifying from the call center I could understand that the bill for Aug. 2010 of Rs. 923/- was not paid by me. I paid the samel on[protected]. My request to the concerned authorities is that when I was not able to utilize the telephone & Broad Band facility for the month of Sept. 2010, the charges for Broad Band facility of Rs. 750/- should not have been charged. Since I had paid the bills upto date, the excess charges be appropriated in the next bills. From the previous payment records also the concerned authorities may verify that I was always a prompt paymaster. Pl do the needful at the erliest.

My email id : [protected]@yahoo.com

I got connection of MyWay IPTV from BSNL on 10th of Oct. They disconnected my connection on 28th oct. But it was supposed to be one month free subscription. The reason when I enquired to the customer care I got to know that they have by mistake entered mode of payment as cheque but i had paid in cash. The customare care person told me that the person who received cash from me had submitted a cheque instead of cash which bounced. Everytime when i call to customer care they say wait for 24 hours to resolve the issue. And it is now 5 days over for the same. I suspect the person who accepted the cash from me has cheated because I am trying to call him.He is not receiving my call.Even i called from different mobile numbers he recognize my voice and disconnect it.Even i messaged him to receive my call or i will have to go to police station he has not responded yet. I am helpless now. I dont know what legal action i can take.Please suggest me the legal procedure.

Thanks,

A HUMBLE REQUEST TO BSNL OFFICIALS - LUCKNOW
Sir,
1. In this very era in India, when BSNL along with government, is promising to provide High Speed Data connectivity to far distant areas, my location is at very negligence!
2. I am fed up with my Dial-up- connection and looking for BSNL's Broadband to come to my location.
3. I am residing at Bhikhapurwa, Asti Road, Bakshi Ka Talab (B.K.T.) Lucknow .Which is just 900 mtrs from BSNL telephone exchange in B.K.T.
4. There is no BSNL's telephone Line to connect with at Asti Road.
5. I visited Bakshi Ka Talab's Local BSNL office and head office at Indira Nagar- Lucknow Many times. But officials said - "Telephone Lines are not allowed at your location - Asti Road" The reason is unknown to me.
6. Asti Road is the Educational hub for B.K.T., there are three Schools in the diameter of 1 km. each having a bulk not less than 3000 students and well equipped computer labs.
7. There is one Mangement Institute and two other PG Colleges.

So, please give a glimpse at the matter.
I will be Very Thankful to You!

Responsible Citizen of India - Rajiv Singh.

With reference to my BSNL No. [protected], i would like to state tower problem at my residence place.
My residence is at 2/87 Pandian nagar,Tirumangalam,madurai-625706 ,tamil nadu. My residence is on open road, no conjession, Infact Sunrays and raindrops are easily come at my residence, still BSNL Signals here are poor. Not only me, all colony person near to me are suffering from same problem. . I requested many times to BSNL local office and madurai office to solve this problem. .

Thanking You,

Senthil kumar

Posted:[protected] by premkumarrs Send email


Out going call details Land line
Sir,
Pls send me the details of out going calls for the month of
Sept 2010-to my mail Id or My Landline address Because I have called only below 25 calls but in bill it is 89 calls for the month. pls rectify the same and pls send the copy from september onwards . TVM 2391498
For next billing onwards also.

My mobile No. [protected]. I had received a spl massage from BSNl that my account has been debited by Rs. 28/- for renual charges of CRBT for which i had never requested.
Similarly after verification of old massage i find that the first time they had activatd CRBT with out my request and had charged Rs. 28/- on 30/9/2010 but i wa not alert on that occation.
Please arrange to re-credit of Rs. 56/- (debited twice Rs. 28/-) as i had never requested for such BSNL CRBT activation.
BSNL CRBT activation may also be discontinue with immediate effect.
Hemant S. Modh
Advocate

my name mohd mumtaz my address is 677 - khair nagar bazar meerut u.p india 250002 my land line no is [protected] bsnl dont understand the value of a custumer and time theis is govt dep and employer dont want to lisine any thing i dont reseved any bill till to know and the bil amout fake...

sir,
i have not got my landline bill for more than 6 months(3 bills).but i paid in BSNL office in statue.
i dont know whether the BSNL'S fault or postal services fault..kindly permit me to receive further bills
name:SASIDHARAN.B
landline:[protected]

SIR M BHAJAN LAL SINGLA my phone no.[protected] I HAVE BROADBAND CONNECTION OF BSNL BUT HERE BSNL COMPANY DOES NOT PROVIDE HIS SERVICE, EVEN TOLL FREE NUMBER 1500 NOT WORKING PROPERLY, AND EXCHANGE HOLDER DIDN'T TALK PROERPLY. SO PLEASE I NEED help THE HELP
THANKS