BSNL — account usage of broadband

I can not know the details o[censored]sage.
Please let me know how can I ?
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i m not getting the details of my usage, every time i get the message"sorry, time out, for your safety please log in again.This problem is since last one month.I m trying to contact help line phone no 1957.but it is impossible to get that number, as it remains engaged.please sort out the problem immediately.
Dear Sir
I Am Eng. Bharti

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