BSNL — BSNL Broadband- Pathetic server failures and dead customer service

BSNL — BSNL Broadband- Pathetic server failures and dead customer service

V VISHNU VARTHANAN from Bengaluru, Karnataka Feb 19, 2008

Hi, I am having a BSNL Broad band connection for last 2 months. The broadband often goes down for hours and hours. The customer support lines never works or always engaged.For last 5 days the connection is down. Every time when we contact the customer service they give new complaint Number, i have 3 complaint number, but no repair is done. The customer center people many time take the phone and keep it in floor and not attends it. They give one word answers Like " server Down" and closes the call. Getting the line with Customer center itself is a big achievement! NO professionalism, no Business ethics and dead customer service. They are not living in this competitive , customer oriented era. Was this information helpful? No (0) Yes (0)

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Comments

Vijaya Sarathi

from Bengaluru, Karnataka

Feb 28, 2008

This is to bring it to your kind notice that I have contantly faceing problem with my telepnone bearing No. 25451707. I have beeing raising a complient at IVRS system at 25452198 for the past 20 days almost everyday . I am providing the last two docket numbers for your kind persuence (811 dated 26th Feb and 847 dated 27th Feb).

I am frustrated to the core, please request to resolve the issue once for all.

If the problem is fixed, kindly treat this mail as an official letter for surrendering back the phone.

Jaya Prakash

from Bengaluru, Karnataka

Mar 31, 2008

Hi,

Recently i got the broadband connetion on march 3rd and upto 15th march it was wroking fine, last 15 days the connetion is down. i have complaint number, but no repair is done.

NO professionalism, no Business ethics and dead customer service. They are not living in this competitive, customer oriented era.

Jaya Prakash

from Bengaluru, Karnataka

Mar 31, 2008

Recently i got the broadband connetion on march 3rd and upto 15th march it was wroking fine, last 15 days the connetion is down. i have complaint number, but no repair is done. I called lot of times to Customer care, They are saying cable problem and disconnect the phone.Still they have not given any confirmation when they are going to be solve this problem.

NO professionalism, no Business ethics and dead customer service. They are not living in this competitive, customer oriented era.

ranjeet

from Allahabad, Uttar Pradesh

Jun 8, 2009

i have a broad band connection home combo 299 plan .The broadband often goes down for hours and hours.