[Resolved]  BSNL Calcutta Telephones — non addressing of complaint

BSNL Mobile — no network under roof

I am from bhusawal dist jalgaon of maharshtra .i am suffering form no network under roof .I am regd my complent as no 3214844 dt 2 /8/2009 but there is no action on the same . now i want to go to consumer court can i do it

To:
P.K. Mukhopadhyay, DE (Admn.),
O/o GM Kolkata SSA, 135A, B.R.B. Bose Road, Kol-1.
Subject: Very poor and ineffective connectivity: complain ( Docket No. 3672931 dated 15/05/2009 at BSNL Customer Care Call Centre Mobile No. [protected] ), Kolkata.
Dear Sir,
I am forwarding herewith (Trailing Mail), the above Grievance report of mine, registered at your Call Centre on 15/05/2009, which remains unresolved till date, in spite of Reminders.
My problem has deteriorated. I cannot get connectivity from my bed. Connection from balcony or roof-top also gets disconnected very frequently in less than a minute. You may send someone to verify my grievance.
Kindly take necessary steps for redress of my grievance by restoring connectivity.
I shall expect an email acknowledging my complain submitted to you as the Nodal Officer.
Wish you all the best.
Dr. Jnanabrata Sil
Mobile No: [protected].

--- On Sat, 12/6/10, JNANABRATA SIL <[protected]@yahoo.co.uk> wrote:


From: JNANABRATA SIL <[protected]@yahoo.co.uk>
Subject: REMINDER:Very poor and ineffective connectivity: complain (Docket No. 3672931 dated 15/05/2009 at BSNL customercare no. [protected] ), Kolkata.
To: [protected]@bsnl.co.in
Cc: [protected]@trai.gov.in
Date: Saturday, 12 June, 2010, 13:13

Dear Sir,

Kindly refer to my Complain (Docket No. 3672931 dated 15/05/2009 at BSNL customercare no. [protected] ), Kolkata.

Your connectivity has further deteriorated and I, a protagonist of Public Sector, am now compelled to think of changing to some private network, unless some immediate action is taken. It is painful to mention that no one from your end did even contact me and tell how long it may take to rectify the defect.

I have two connections from BSNL, viz, [protected] and [protected].
I am a resident of 11/2/1-A, Becharam Chatterjee Road, Behala, Kolkata-700034. I am not getting BSNL network connection from my room for about last six months. I am to run to roof or balcony to receive incoming call, Then again these calls get frequently terminated for network failure. I lodged a complain with my Helpline of BSNL ([protected]) but no action has been taken. My e-mail complains to the BSNL Grievance cell, Nodal Officer and Appellate Authority also remain un-replied.
Not responding to my complains is also unfair, if not illegal.
NORMALLY, I SHOULD GET UNINTERRUPTED NETWORK CONNECTION FROM MY BED.
BSNL DID NOT INFORM ME THAT I SHALL HAVE TO GET THEIR NETWORK CONNECTION FROM ROOF-TOP OR ROADS ONLY.
As such, I believe, all these amount to blatant breech of contract.
What can I do to compel BSNL to rectify the unbearable situation?
Can you please guide and help?

Present Position: Failing to get any response, I contacted BSNL prepaid mobile Helpline ([protected]) again and they registered another complain (Docket No. 5700719 dated 02/08/2010). As usual, there is no response till date (26/08/2010)

Grievance Addressing Cell
BSNL
Kolkata

Dear sir,

I am one of the customers of BSNL for more than two decades last, holding tel. connection no. 22423722.

In the last part of September, my telephone connection turned dead and, as usual, a complaint was lodged with your automatic fault booking system.

Having no restoration of the telephone services, while inquiring on the status of the complaint lodged, I was informed through the automatic reply that no complaint was pending for the above tel. no. of mine. I, however, had immediately lodged another complaint under no. [protected] of 11th october, 2912 and had been regularly following up on the status of the restoration work and had been being informed as "the work was in progress", until 20th October, when suddenly and surprisingly I was informed again that there had been no complaint pending relating to my above telephone no. though the line was still dead.

In an utter confusion.I had lodged the third complaint through you automatic fault booking system on 20th October bearing no. [protected], and had the same experience until 5th November, when I, having been communicated in the same language that no complaint is pending on my above tel.line, had to lodge yet another, i.e the fourth one bearing no. [protected] on 5th November and had been awaiting, perhaps stupidly, for restoration of my BSNL Tel. Services.

At this stage, I, out of serious dejection, started looking for someone in Grievance redressal exercise in BSNL and contacted the Customer Care Services at the toll free no. 197. I was referred by them the telephone no 2235 6622 for redressal of my complaint, and all my attempt to contact on that tel. no. was futile.

On my getting reverted back to the Customer care, I was ridiculously asked as to how did I get that no. and the correct no. will be the one of the CGM-CTD which is (o[protected], which also, despite all my futile effort remained totally inaccessible .

And my third effort to seek effective support from the Customer Care executive ended in yet another corrective reference, providing by them as tel. no. 2415 0002 of CGM,
which too was, sometime inaccessible and sometime non responding, as usual, till date.

To day while trying to find out the status of restorative work, with a grim hope, I was again shelled back with the same comment for the fourth time that you have no complaint pending on my tel. no. and having been constrained to lodge my Fifth complaint, bearing no. [protected], out of total frustration, I prefered to take the opportunity to place on record the unique model of Customer Care extended by BSNL, the Apex body of the Govt. of India for telecommunication

While on the subject I may also be allowed to put on record the important role, the above telephone connection has in my family, which is consisting of Four senior Citizens only, in an age range of 61 to 92, out of which my mother who is 92+ is a bed ridden patient fighting the bite of a "Non Hemorrhagic Cerebral Infarct" she had suffered on January last.

In the light of above, I wish to submit most humbly that having no services from the above telephone connection of mine, despite sticking and banging my head from pillar to post, kindly oblige me by either restoring and ensuring the uninterrupted telephone services essential for the family, or treating this communication as the one for surrendering my telephone connection from the date of my first complaint i.e end September.

Looking forward to receiving an early communication from you.

C. Dassarma
Flat- 2A
77/S, R.K.Chatterjee Road,
Kasba,
Kolkata- 700042
Tel. 24423722
Mob.[protected]

After giving several request no one attend to connect my loop or wire for my LAND AND B BAND[protected] .IN THE NAME OF SUVANKAR MITRA, MOBILE +91 [protected], LODGED DOCKET 15 DAYS OVER, SEVERALREQUEST TO SARSUNA EXCHANGE BUT NO INTIATIVE TAKEN, JUST TELLING LEAVE YOUR PHONE OR DSURRENDER B BAND, I HAVE NO PERMISSION TO REPAIR UNDERGROUND FAULT. PLEASE HELP ME, BECAUSE IT WAS A CUSTOMER CARE NO 2493 2944.
SOUTH BEHALA ROAD, KOLKATA 700061