[Resolved]  BSNL Call Now Card — Not Working

Dear Sir,

I am a regular user of BSNL Call Now Card [ Kharagpur] .

I have bought a call now card on dated 17/10/2009 of Rs 1000/- and activated it on the same date.

From dated 04/11/2009 till dated 15/11/2009, I could not call to USA. When I dial the code vide

No- 1802 345, the reply came that “DOES NOT EXIST”.

But From dated 16/11/2009 to till date when I dialed the above code vide no then reply comes that “THE BALANCE OF THE CARD IS RS 660/- and validity is till Jan’2010.“ and advising to dial the desired phone no and # at the end.

But after dialing the number and # the reply again comes that “NOT ACCESED TILL DATE”

I have complained so many times as below:-

1. Dated 04/12/2009 Complaint No is : 3906001

2. Dated 06/12/2009 Reminder against the above complaint no.

3. Dated 10/12/2009 Contacted the deputy GM Kharagpur [ A&T ].
He advised to contact Mr Bipin [SDE Saltlake] and Mr Lokesh [JTO Saltlake, kolkata] but problem not solved after vigorous follow up.

Kindly look into the matter at an earliest as my age is 65yrs, and I have to call my daughter who is staying in USA.


I generally call the below two numbers o[censored]SA:-

1. [protected]

2. [protected]

Regards-

Niranjan Ganguly

Mob: [protected] / [protected].