Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

My landline no. 26572262 on which I have a landline and broadband connection. The landline is not been working for the last 10 days and the broadband has not been working since 31st Aug 2010. I have lodged several complaints with department and so far there has not been a solution to this.

With my broadband I have repeated problems were the light keeps on blinking in the DSL and Internet indicator in the Nokia Siemens Wireless Modem.

First I had sent an to the new SMS complaint facility on 24th Aug 2010 and I got a message saying my complaint has been registered with the Docket No. 59104119 and the next day I got a call saying a person would visit my home and check the issue. But nobody visited my home to check the same.

Later on 28th of August 2010 I received a call from the department asking the type of OS I am using and the modem type. When I had informed them that its a wireless modem they lady said there could be problem with wireless modem or with power adaptor that came with the modem. As they have received quite a few complaints like this in some of the cases they have either replaced the modem or the adaptor.
She also confirmed that she will check internally and do the needful. But till date nothing has happened.

When I sent the SMS again, I received a message with a Docket No. 59105234 dated 30th Aug 2010 saying the complaint is pending with external.

Later I had also called the Nodal Officer on 13th and 14th (on the numbers [protected] & [protected] ) given on BSNL Grievance Redressal and registered a complaint and always there was a standard reply saying will check and resolve the issue. I had also mentioned that when anyone calls me on my landline they are able to hear the ringing sound.

Till now there has not been any improvement on the status. My landline and the broadband is totally dead for the last 15 days.

Regards,
Ramanath
15/09/2010

My BSNL broadband no 24883081 has not been working since 1st Sept 2010. Inspite of regular visits to the Behala exchange and registering complaints on 1504 and 1500, my broadband modem has not been changed. A technician had come to address the problem on 6th Sept and had said that the modem is faulty and needs to be changed. Nothing has happened since then. I am fed up with BSNL and its poor service.

Sir,
i have a broad band connection at my home(Plan 250 Home) and have requested several times to get it changed to unlimited home(Plan 550) but till date it is not changed and I have to make payment of Rs 1500/- or more every month.
R.C.Gupta
II-C/152,V.V.Colony, Shaktinagar,
Distt-Sonebhadra
Land Line Phone No[protected]
Mobile No - [protected]

I had taken the BSNL Broadband internet connection on 25th March 2010 and it's not working since then. Requested to Rajendra Nagar office ,Bareilly to look into matter but nobody could solve the problem.Persons contacted for the problem are Mr Arora,Mr Kalra, Mr Gangwar (SDO). It has been almost 5 months since I have taken the connection and it did not work even for single day. Every time time I got the same answer that there is a problem with Line and no body further looks into the problem. Please help.

I have broadband internet on my residential telephone number 26753222.
For the past one month i am unable to connect internet.
I get the message "IP address conflict".
Someone else may be misusing my connection.
I complained to BSNL several times, but i only get an SMS saying that the complaint has been solved.
The complaint however remains unresolved.
PK Shashidharan
[protected]
14.09.2010

Sir,

My broadband connection is not working from 30th August 2010 onwards. My landline number is[protected]. Several complaints have been made and there is no response from BSNL authorities. Appreciate to look into this matter at the earliest.

Regards

Raji

sir,my name is johny k a.my connection is under kombidi exchange sub of mala exchange.
now i am useing wll phone.but this time i useing internet connction but due to range problem dial up connection of wll not working suffiently .i repeated my request, but after several times; the assigned persones are behave like irresponsively .this is my last attemt ;i requested you to as soon as possible please take action,because before this i approch directly to mala exchange but there i face more than this behavier yourers faithfully
johny k a
johny k a
kannampilly h
kaduppassery p o
kannikkara
pin68068
thrissur dt
kerala

My number is [protected]. I am a user of BSNL mobile SIM. For the past 12 days, the SIM is not reachable. I am neither able to receive calls no dial to anyone. I tried to reach costumer care number many times but like others, that number too was unreachable. however, I called them up by another BSNL number but they didn't heed my complaint. Instead, kept delaying it for 1 long hour. I am facing a lot of inconvenience because of this nuisance. Kindly look into the matter as soon as possible.

sir,
i register my complaint in bsnl service in 198 in 10days before but dont reply me also no service providing me for recover my problem in landline.They stop my outgoing local calls for STOP outgoing service but BSNL charge me outgoing call rate in my bill
& when i registered compliant for staring my outgoing calls they cant replay or never started my outgoing service.
Sir, my compliant No is[protected]docket id for complaint).Please sir do something for this poor service providing BSNL to me the Land-line are so important to me.
I kindly request you sir...

I am a user of BSNL service provider. Since the last 10 days, I am unable to send and receive calls. The customer care number is most of the times not reachable like all others. I however called them up using another BSNL number but they just ignored the complaint and kept on procrastinating for one long hour. Irritated, I cut the phone. Even after this, no rectification has been made by them.

Dear Sir,

I had purchased BSNL3G USB for internet usage but no network is available in my locality for which i have made several complaints as after purchasing your product no services are being rendered by your company although your company provides slogan in advertisements that network is avilable everywhere. I fell cheated as along with me several other consumers of our locality have purchased aforementioned product but they also fell cheated because of no network we are unable to surf the internet. It is ridiculous that telephone exchange is just in front of our house yet we are being deprived off facility offered by your company.
Kindly look into my greviance and take necessary action.


Awadhesh Kumar Lal
Advocate, High Court
84/15, Pura Dalel, Baghambari Road,
Allahapur, Allahabad, U.P
Mob: [protected]
[protected]

i want to unsubscribe my caller tune so call to bsnl costumer care but after holding me 20 min. they cut the call,
after that i send sms "bt dact" to 56700 to deactivate my caller tune,but they reply that my request can be perform on that time.
i also want to unsubscribe my music station service but because of there unresponsiveness i cant determine its deactivatin process.
my no is [protected]

My Phone nuber 2430887 is not working since one month. I have made complaint but no bodu camr to
attend. Now I want to remove this connection. I am totally unsatisfied by the servises provided by BSNL-Faridabad.
Hansraj Dhaga

My name is Raja. I have given a request letter in Nolambur BSNL telephone exchange requesting to transfer the existing BSNL connection to a new place. The new place is also under Nolambur exchange. I have given the request on Aug 27, 2010. But still no action has been taken

My number :[protected]

I had sent a message to 56505 ( a BSNL number) in the format prescribed by their customer care employee (ie UNSUB Job) and i had lost Rs.2 in th process.But I continued to receive job alerts for the next month also(ie September) and I was charged its monthly rent of Rs.20. So I sent this UNSUB message again and lost two more rupees but again i vain.I was terribly irritated and I rang up the customer care again.They informed me that they have registered my complaint and gave me a complaint registration number also( KL[protected]).But after just one day, i started receiving job alerts again and I'm afraid I'll be losing another Rs20 in the next month for these useless alerts.I request you to kindly free me from this trouble.
-Anju.M from Kerala

I have one NOKIA E-51 model handset and 3G activated in my mobile SIM . Mobile No is[protected].

Previously there was good working of Internet in the mobile but since last 18th August 10 there is problem like this:-PACKET DATA NOT AVAILABLE, PL CHECK NETWORK SERVICE.

Nearly five times I have received the call from BSNL Customer care (Of course on lodging complain) but no one could solve my problem as yet.

Balance in the mobile is more than Rs.450/-

Mobile connection is from DHANBAD in Jharkhand and presently I leave at CHAPRA in Bihar.

In case any more information is required please email me on:[protected]@rediffmail.com or send SMS.

Thanking You

Yours sincerely

Bhudeo Prasad Kushwaha
Complainant

MY LANDPHONE NO [protected] IS COMPLAINT. COMPLAINT REGISTRED THROUGH BSNL CUSTOMER CARE(198) Dated 17/08/10 OR92OR92...

I have been using BSNL broadband plan from almost 5 years now. But recently from a few moths i am facing alot of problems to get connected to the internet. Its like in in few minutes it gets disconnected by itself and even if i go to 192.168.1.1 and reset the modem its of no use. It take a few minutes for the internet to come back. I am using Windows 7 from almost 6 months now and i have also complained several times in the BSNL office(in ever week atleast i call them up once to come are resolve this issue) but it all has gone in wain.
Can some one help me out and tell me a solution to resolve the same.

My work is associated with web development and designing, thus it demands continuous flow of data. However, being in Bihar, there is only one option for broadband services i.e. BSNL. So, I subscribed to BSNL broadband services last month. Unfortunately, since 17th Aug, 2010, I am facing a problem, which involves my phone being dead for several working hours everyday. Thus, broadband is affected. To alleviate the problem I called up customer care # [protected] and [protected] on 17th Aug. Nothing happened. Then again I called up almost everyday. And kept getting same reply "we will look into the matter." Finally, I found some bsnl head office numbers from http://www.bsnl.co.in/directory_officer.htm and called up Network Planning-BB Official A.K. Jain on 9th september 2010 on # 23734057 and even e-mailed the problem at [protected]@bsnl.co.in. Still all effort went in vain. Today(10/9/2010) I called up three times on [protected] twice I got the reply "we will look into the matter" third time I got the reply "Mr. Ashok Kumar Singh has gone out somewhere when he comes we'll try to find out."
Now my question is "Do I give a damn which Singh or has gone out dating a dolt during work?"

Losses: Several projects and weeks of SEO + maintenance work.

Hi,
My landline number[protected] was dead since August 2nd 2010. My father who is 65 yrs old, registered complaint with BSNL Rahuri office on August 5th 2010. After waiting for 3-4 days he followed several times with the BSNL staff. It was told by the BSNL staff that they dont have manpower to fix the issue. I personally met the Mandal Abhiyanta ( or whatever post he has -i am not sure) Mr Khedkar on 14th August and he assured to help me out. Still my landline number was not working. At last on 4th of September, my landline number was strated working, thanks to BSNL's delayed service.
Now as the telephone was not working for 30 days because of the BSNL's fault and negligence, I asked them to waive the rental and whatever charges it applies in the bill. But Mr Khedkar (Mandal Abhiyanta)
simply refused and expressed inability to help. This is very serious issue and I should not be charged by BSNL for those days and instead, BSNL should be fined for negligence and causing inconvenience to the customer.

Thank you
Abhijeet Kulkarni
Rahuri