Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My residence telephone[protected] installed at 3/184 Sector 2, Rajendra Nagar, Sahibabad, Ghaziabad is out of order for about six months. I have made sevel written complaints to the concerned JE with copies of GM (Telephone). All written complaints were sent by speed post, and the lastest being that of 3 August 2009. Today again I made another complaint at 8.24 pm (Reference No. 00980).

I really do not whom to approach for help. Will the concerned authorities please take care of my complaints? Thanks and Regards,

sir mera bsnal brodband conection 250 home plan hai maine aprail 2008 men conection liya hai
ek maheene ke bad mera conection cut gaya complen karke karke main thak gaya nett on nahi huaa 6 month bad 4000 RS somthing bill aagayi phir maine exchenge men enquari ki aur bill paid kiya phir mera conection on ho gaya 6 month band hota hai phir chalu hota hai aisa hi chalta raha phir 4200 RS somthing bill aagayi maine paid kiya abhi har mahene meri bill 4000RS 5000RS 6000RS bill aarahi hai aur mera cnection 22 june ko kat gaya hai aur 3 july ko maine 4700RS bill paid kiya lekin abhi tak mera cnection chaloo nahi huaa phir bhi bill aarahi hai phir maine 5000 RS somthing paid kiya aur line katne ke liye kaha na to meri line cut rahi hai nachaloo ho rahi hai aur phir 6000 Rs bill aagayi hai main ek mediam class ka aadmi hoon aap batao main keya karun
250 RS home palan ke badle itni bill main kahan se doonga
aap meri help karo mera land line no [protected] hai adress kerakat dist Jaunpur u p

I have taken bsnl broad band connection with a belief that I will get good service and uninterrupted net work. But to my surprise, I am facing much problem with the functioning of net work. The net work goes out of connection most of the time every day. Every day during the morning time between 7am to 11am and in the evening 4 pm to 11pm, I am not getting internet connection. Many a times I have informed to the authorities concerned. The reply which I had was due to the problem with the server. Now I am feeling whether I did wrong to choose BSNL.

dear sir,
Two months ago there was an offer of exchange of old bsnl landline with new bsnl landline.
so, we gave our old bsnl landline to our line man on 4 july, he told that he will give us new bsnl landline.
but after 1 month we didn't get any reply from him.So we contact him again on 4th august. he told that he will bring it tommorow.but we again didnt get any reply. then what he did was very bad, he gave us our older phone.our phone no. is[protected].please contact us.
kindly take the necessary action and tell him to give new bsnl landline.
thanks

name-anil ss mal
town- balotra( district - barmer)
state -rajasthan
phone no.[protected]

Respected Sir
BSNL which is the oldest telecom provider of our country is using illegal means to route international calls to Saudi Arabia. Instead of getting the caller ID of Indian number the receiver gets a local number, hiding the identity of caller. This is not the end of story. BSNL starts charging the call to Saudi from the moment it stars ringing irrespective of the called party answers the call or not. It causes false billing to the Subscriber. This happens only through BSNL calls. Please take appropriate action and compensate the affected consumer of BSNL.
[protected]

Hello
i have this number[protected], and i have an "intelligent Network" service as "Primium rate service" on this number.
this service was start on this number on 23rd jan 2009 but from that begin day to yet it is not working as such, i have complaint it several time to my concern office, i.e. Area Manager shahdra, GM Ghaziabad, I also met with all the concern person and also visit them too but they never ever help me and just said to me " we did not know what is this service you should talk higher authority " but i did not know who one is the higher authority while BSNL has this product in their product line of “intelligent Network’ and activated it on my number too.
I continuously paying for that service Rs 500 each month .i did not get any detailed bill of this service as it is "revenue share phone line " . My primium rate service number is [protected]. i listen about this number by phone on 23rd Jan by one of BSNL employee. i did not get any written paper of this service activation till today.
Now my complaints are
1- Continue my all service as such as it is 'primium rate service number'
2- Send written paper of activation service on my number and guideline of this service as i could know how of this service properly.
3- As it is 'revenue share service' guide line for share money or payment in between BSNL and me.
4- I lost my last 9 month and I am paying for this service without any use, I have a big loss so I am asking compensation for this time.
I am still waiting of your kind response as I am very hurt. I want justice as I am very suffered by BSNL for 9 months.
Thank you
Gaurav Singhal (MBA, Goldmedalist)
MOB- [protected]

My mobile number is [protected] (BSNL-J&K) and i'm getting daily 20-30 calls, missed calls and messages from the number [protected] which disturbs me like hell. Please bar this number from calling me

Phone dead
My Phone is not working since last 3 weeks although we have log in the complaint many times in Bangalore office but of no use
Please look in to the matter very seriously. See details below

phone #[protected]

Sharath

Dear Sir/Madam,

As I don't need the caller tune for my phone (Phone number [protected]) for which you regularly charge twice in every month, I kindly request you cancel this BSNL tune and refund the money deducted in my account in this month on 4th and 17th august 2009.
Please take action immediately on this.

---
With regards,
Anandan

I want to know my Portal Id & Password through which I can know the status of the downloading on my Broadband.
Please send the Portal Id & password on my E-mail as soon as possible, my landline no. is 247414

I have received a call from[protected] on 14 Aug, 2009 at 6.07pm. I speak hello, hello but no thing has been heard and after 42 seconds same has been closed. After few minutes a message has been displayed on my phone no.[protected] that thank you for subscription Rs.20/- for monthly job service. I have never press any button for active this service but bsnl has deducted Rs.20/- from my account. I contacted several times to custmer care of bsnl but they have declined for this mistake and said that you have follow the process for active of this service. They have not wanted to hear more.

I applied for BSNL broadband transfer (in bangalore from SG palya to Vijaya bank layout)about a month back and have not yer got teh broadband connection. I have spent more than 400 bucks calling and going to the office to get the connection transferred. Nobody wants to work in BSNL. My phone has been shifted to IIMB sector. I got the landline connection about 2 weeks back (6th Aug 2009) . I was been told I 'll get the internet in 2 days. I called these BSNL ppl after 5 days and enquired abt the internet connection. Then the lady who talked to me realized that the work order has not been initiated (because of their laziness) so she then generated the WO for broadband on 10th Aug after me calling them (means it should have ideally taken 2 more days i.e. on 12th i should have got teh connection) . After that i was been asked to coordinate with Mr. Batri, another lazy person he always used to tell me i'll come on wed then frio, then mon and so on. when i wanted complain against him i wsa been told to talk to Mr Shiv Sundar, who asked me to call to Girdhar, who again asked me to call to Mr Shiv Sundar, a closed loop. Now I have contacted the DE to actually get something done, now lets see whom I am directed to talk to now...Everyone in BSNL is just too lazy. I suppose its because of govt. ne plan of increasing their salary. now these guys just wnat money without doing nething...earlier atleast kuch dekar kaam karwaya jaa sakta tha ab to inki salary hi itni moti tagdi hai ki ab inko kuch ki zaroorat nahi...i suggest u guys not to take BSNL at all because nethr it is cheap nor can u expect even a decent service. I was once a Airtel customer, but unfortunately because i was not getting Airtel connection in my new place had to shift to BSNL. My bad luck but i suggest every1 not to repeat my mistake

IPTV not working
I applied for IPTV at my jaipur residence through Akash agencies, who declared that IPTV service is being provided by BSNL. IPTV was installed at my residence after repeated followup with M/s Akash.
have taken the bsnl iptv on 12th july 2009.After two days it is not working properly.I have made calls to them more than 50 times but now also it is not working properly.After installation, I discovered that its quality is very poor. Today the situation is, whenever I switch ON my TV, the screen In every 5 minutes shows waiting signal. In the night its quality is very poor as it show pixcels and will show blue screen very now and then adn sometimes hang . Despite paying for the facillity, I am not able to watch TV. I think BSNL should own the responsibility of harassing the customers, as M/s Akash are getting the connections in the name of BSNL. It is in the name of BSNL only that I opted for IPTV otherwise there are better private service providers for the same.


I have complaint them so many times but nothing has happened.Complaint numbers are [protected], [protected], [protected],[protected].

please help me in the above matter.

Comment by sandeep on March 16, 2009 @ 3:22 pm

Let me know the address of the local exchange in saravanampatti…
Comment by Santo on April 20, 2009 @ 12:32 pm

Hi im using EVDO in ramnagar(Gandhipuram) its some what nearer to ganapathy but my EVDO speed is only 67.4 kbps max.
Comment by Santo on April 24, 2009 @ 3:17 pm

EVDO very very waste process bcuz of the speed. at max its speed is 67.4 kbps.
Comment by rakesh on May 10, 2009 @ 3:06 pm

I have purchased EV-DO, but there is no tower signal in saravanampatti where big BPO industries and great business people are there. i have laptop also, but no signal. BSNL told they are installing tower as soon as possible in saravanampatti. if they do it soon, i can start my business. else all the money i invested in evdo, and other instruments is an utter waste. so BSNL authorities kindly take action immediately for installing evdo tower in saravanampatti.

kindly do the needful at your end.
Comment by rakesh on May 10, 2009 @ 3:07 pm

please install evdo tower in saravanampatti as soon as possible – BSNL authorities
Comment by rth on May 26, 2009 @ 10:33 pm

im staying near coimbatore airport….will EV-DO towers come over there………if not please make it possible soon….
Comment by prabhakaran on June 22, 2009 @ 10:13 pm

im living in irugur… near to ondipudur in covai…. i planned to buy evdo card… i went bsnl office to check my place tower but they said v have no proviisonal for checking tower…

plz can u tel hw much speed il get in irugur…. it 15km away frm coimbatore gandhipu

On 16th August at 10:40 PM I called BSNL Customer Care Service to inquire about my plan! It was a student plan ([protected]) (karnataka) after a year it was changed to Excel General! So i just wanted to confirm the change of plan and also i wanted some other information about other tariffs! My call was attended by a agent named AJAY! AJAY! AJAY! and the way he spoke is really unprofessional and I dont know why India's biggest network doesn't provide basic training to its customer support agents! I decided to discontinue service and now i am switched to airte!

My internet is not working from a fortnight and there is no response from the company also after lodging many complaints.I am living in 27 Shri Rampura Colony, Civil Lines, Jaipur and landline connection number is[protected].Please help me about how to go about this problem as its very frustrating when you have already paid the amounts pending and proper services are not being given.Please look into the matter or else i wont have any other option than termianting the services with BSNL and move on to other operators.

Thank You.

sir, my telephone is dead from 10-15 days
sir exchange me complaint likhayi hui hai
sir phone sahi karne ke 50rupees mangte hai aur drink(wine ) karke pade rahte hai aur kahne par gali dete hai munna nam ka ek lineman tel sahi karne ke paise mangta hai
exchange : kathumar dist.alwar(rajasthan) bsnl
telephone no [protected]

Sir, my cellone number is [protected] .from this number i can not contact the customer care no. Please help me for contacting to cu.care

Dear Sir,

Please remove the caller tone from my mobile (no. [protected]) as soon as possible.

Regards
B. Jithesh

We have taken bsnl connection two months back.
The service provided by BSNL people is VERY VERY VERY BAD.
When we call this customer care no.[protected] PEOPLE ARE NOT BOTHERED TO ANSWER OUR CALLS & THEY JUST CUT THE CALL.
Please check with our previous calls from[protected] to [protected]
When we call[protected]/[protected], this no. goes to govt. dept. We cannot expect much from them.
Is this the service BSNL INTERNET is providing.
At least this customer care people([protected]) can speak to us & give some solution, whether they could do something or not. But they will simply cut the phone.
If this is the service BSNL INTERNET people are giving other ISP people will be much benefited.