Dear sir,
i draw your very kind attention towards lazyness of B.S.N.L. LUCKNOW employees.
(1) I cut the broad band connection of B.S.N.L(500/-RENTAL PLAN)on 29-08-08, and take a w.l.l.connection of b.s.n.l..
regarding this i had done all the paper work.
(2)But b.s.n.l.unneccerily sending me the bills, first few months i think this is my monthly telephone bill, but when i saw same amount bills coming again and again, when i contact local telephone exchange(chandan nagar), they told me this is due to "your broad band is not cutted due to some official resons, then they cleared the amount in the latest bill(the money excess taken from me) and said that they write my phone no. in the diary, in future you are (suman chaturvedi) bother about that, some 295/-rs remaining are adjusted in next bill.
(3)Again the efficient employees of bharat sanchar naigam limited, lucknow, send me the bill with the same mistake, they add the broad band charges.
(4)I am a senior citizen with diabeties and blood pressure like disease, this is not possible for me to run again and again for the same cause, in which i am not guilty.
This time too i try my level best but frustrated by the working of b.s.n.l.lucknow, chandan nagar, and decided to mail, if no one is ready to my voice this time i am ready to disconnect phone.
mrs suman chaturvedi
phone no.[protected]
h.no.559 kha/218, srinagar
singar nagar, alambagh
lucknow(u.p)
p.c.226005
Aug 13, 2020
Complaint marked as Resolved
BSNL — poor response
Sir,I was offered a free package of games on demand for one month in the month of october .But i wanted to unsubscribe at the stroke of first month itself and tried many times to the toll free no.[protected] but always busy.In the month of november i could speak to them and as per their instructions i unsubscribed and placed a request for deactivation..But the charges for the games were included in the bill to my utter surprise.I was advised to contact 1500.Every month before the bill preparation date reminders were given to 1500 but of no use.Every month amount for the games is being included.Latest on jan18. also i got it confirmed from 1500 that it has been deactivated in the last month itself
but again in this month jan. an amount of 200Rs. is included.As per CROs
direction, this e_ mail is sent for your records to take necessary steps and and adjust the amount in the future bills. A total amount of Rs.496.77
has been paid so far upto jan month.
my landline no.[protected]