Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Ernakulam (http://www.ernakulamtelecom.gov.in/index.html) and BSNL Kerala (www.kerala.bsnl.co.in/) is not maintaining proper online bill payment facilities or their land line customers. This is really sad.

BSNL Ernakulam doesn't work properly. It would not allow you to log-in. It would not allow you to change or retrieve your password. It would not allow to re-register a phone number!!!. The BSNL Chennai portal uses exactly the same basic interface, but Chennai website allows you to do all the above things!!

BSNL Kerala web portal allows only Federal Bank for paying bills. I even suspect that this is some kind of scam! Somebody in-charge of online portal of BSNL Kerala is tied up with Federal Bank, otherwise why would they not have any of the nationalized banks?

BSNL national website www.bsnl.co.in accepts mobile bill payments of Kerala Circle, but not landlines. At least the Kerala BSNL people should allow the national website to accept payments of their land line customers. The BSNL National Website accepts most banks net banking as well as credit cards and debit cards.

I hope somebody at the BSNL national level will find out what is going on here!?

Biley Elattuvalappil Menon
Architect & Urban Designer
(BSNL Landline and Mobile Customer)

Sir My Mobile no is [protected]. On[protected] I had Rs 152/- on my balance.On[protected] My Balance Reduced from my a/c with Rs.100/- without any notification. I had only Rs.52/- on that day. And I have make a call to customer care,They Register my complaint and gave a complaint No with TN[protected] and they said we will call to within 24 hrs.They didn't call me.Then I had make a call to customer care they have said some person(Dealer) wrongly recharge to your Number that's why,we had reduced your Balance with Rs 100/-. I said"There is no amount has been increased in my a/c.I have already having balance of Rs.152/- only.You have wrongly reduced my balance" And They said go to nearest bsnl office ie.Palayamkottai Station.They call to customer care portal and said"Your amt wrongly creadited, your balance will be refunded".After 2 days my amount was not refunded in my a/c.I will call to customer care They said "your fund has been refunded already".But I didn't get my Amount.I said that"I didn't get my Amt?".Then They asked once again go to BSNL OFFICE.I had go to office and they make a call to customer care once again and They said "we will make a call to customer care" go and raise a complaint to PRO.What should i do?.I got irritating with this answer's .I didn't do anything. Why I should waste of my time and money.I didn't get my money Even Now sir, Please help me...
Thank You.

Few days back caller tune serice is activated on my mobile no. [protected] & an amount of rs. 45 is deducted from my account. I tried a lot to deactiate the same through SMS BT DACT to 5600, customer care & by dialing 56702, but fail. Kindly help me to deactivate the same.

Regards

J.P. Saini
Yamunanagar
Haryana

Dear Sir/Ma'am,
This is very regretful that Rs 550 has been debited three times from my SB A/c on 8/11/2010 while I was doing top up of my bsnl prepaid mobile. Out of these 3 transactions, 1 trsaction is credited to the mobile A/c.1 has been refunded back to the same SB A/c. But 1(one) trsaction is missing which is neither credited tothe mobile A/c nor refunded back to the SB A/c.This is causing a huge inconvinience, do the needful as soon as possible.
Trsaction descriptions are also attached as follows:
2399532/L501_BSNL
2399518/L501_BSNL
2399514/L501_BSNL
Thank You
Yours sincerely,
Gunjita Joshi
(Customer)

Dear Sir,
Today i.e, on 23-Nov-2010 BSNL Prepaid Excel Mobile No. +91 -

[protected] deduct my balance Rs 5 for some service. Without my

consent or any sms or information. When at 6.30 P.M. i checked

my balance before making a call i found Rs 5 deducted from my

account. i was shocked and call the customer care. They replied

me BSNL Masti Pack is activated on your number. I told them it

can't be activated from my side for which i am very sure and I

never heard what is the Pack. Then he told me keep on hold i am

getting the information and told me We cannot refund your

money, we can only deactivate the pack. I don't get any

complain no or any reply from customer care executive as I told

them it is not activated from my side. I told them to lodge my

complain and forward it to their tech team. But they don't

lodge my complain. Sir I am 100 % sure that this service is not

activated from my side. There is some technical mistake from

BSNL Side. Please consider my problem and do the needful and

refund my balance.

Amit Dutta

Dear Sir/Madam,
Greetings. I am one of the mobile customers of BSNL, India. My mobile number is [protected]. I have registered start DND services already, even then i am receiving too many promotional SMS from BTBSNLKOVAI. When i approach the customer care, they are asking me to dial 1909. While doing so they are not responding properly. Getting more SMS is a big torcher to me. How can i stop this immediately. Please help me.

Dear Sir,

I am facing problem with bsnl prepaid mobile services since last month . i wanted to activate the services of 1 paisa per second plan for any network .but i am not using this service from bsnl . I also try to customer care of BSNl ( 1503 ) so many times for activated this facility on my mobile no which is [protected]. Customer care executive are not giving me any type of solutions regarding this issue .

falls calls from my conection [protected]
I’m Shiv Singh Meena from Jaipur.my cell no. is [protected]. i am pre-paid customer of BSNL GSM mobile service since last 7 Years. My prepaid account was 572.78 on 22.11.2010. Today on 23.11.2010 I checked my account balance and found that Rs. 278.40 deducted from my account. I am sure that there was no any call made from my no. and my cell was with me, I enquired from my call log by my handset nokia N70, I got a shock, because there is no any dialled Nos. in my dialled call list but in my call log these were existed and it was started from 20.11.2010. I’m giving the details as follows:

Date 20.11.2010
+[protected] at 10.00pm duration 00.00.00
+[protected] at 10.01pm duration 00.00.00
+[protected] at 10.02pm duration 00.00.00
+[protected] at 10.02pm duration 00.00.00
+[protected] at10.03pm duration 00.00.00
+[protected] at 10.03 pm duration 00.00.00
+[protected] at 10.04pm duration 00.00.00
+[protected] at 10.05pm duration 00.12.30
+[protected] at 10.57pm duration 00.00.00

Date 21.11.2010

+[protected] at12.10am duration 00.00.00
+[protected] at01.17am duration 00.00.00
+[protected] at 01.57am duration 00.00.00
+[protected] at 02.37am duration 00.00.00
+[protected] at 03.17 am duration 00.20.52
+[protected] at 04.18 am duration 00.17.40
+[protected] at 05.15 am duration 00.37.54
+[protected] at 07.27 am duration 00.06.30
+[protected] at 08.13 am duration 00.00.00
+[protected] at 01.13pm duration 00.00.00
+[protected] at 01.54pm duration 00.11.53
+[protected] at 02.46pm duration 00.15.08


Date 22.11.2010

+[protected] at 09.58pm duration 00.00.00
+[protected] at 10.50pm duration 00.00.00

Dated 23.11.2010
+[protected] at 01.13 am duration 00.00.00
+[protected] at 01.54am duration 00.11.53
+[protected] at 02.46 am duration 00.15.08

I m afraid that my connection is being hacked by someone and it is misused . I am getting unauthorised deduction from my prepaid account balance. Please do proper enquiry and take necessary action.

Shiv Singh Meena
Customs Colony, Vidyadhar Nagar Sec-7
Jaipur

I am a customer of BSNL prepaid mobile since last more than one year, from last 10-15 days BSNL has started health tips service on my mobile without my permission, on doubt I called BSNL customer care today dated 23/11/2010 on 12:08pm , I talked to executive regarding this matter , she told me that we can't tell you anything from here, as we can't check from here, then she asked me which type of msgs are you receiving ? I told her then she told me that health tips are started on your number , I told her that I have not started any health tips service on my number then as usual she told me that we(BSNL) don't start any service, I was expecting same type of answer from her as I knew that mobile companies are doing similar things to cheat customers with their money, then I told her to stop this service or I would complaint about it to TRAI, then she told me "Aapko jo bhi kuch karna hai kar lo hum yahan se kuch nahi kar sakte go and talk to your local exchange" . I was surprised to listen such type of answer from CUSTOMER CARE of BSNL mobile company. BSNL is sending health tips messages to me even at 12:30 in night when I am sleeping, even I lose 2-3 hours of sleep in night due to unwanted BSNL health tips messages. I request this forum and TRAI to take necessary action regarding this matter and stop this health tips service on my number .

Deepak Kumar
Haridwar
[protected]

Dear sir
I am using a bsnl no. [protected] since last 2 month in Bihar. I have
seen the prepaid terrif in bsnl site whose link is like this :
http://www.bsnl.co.in/service/tariff_excel_pre.htm. In which bsnl to
bsnl(local/std) free recharge is in Rs 500. I have made Rs 500
recharge today(22/11/10) and I have got the message following:
You have received prepaid credit of Rs.500 from no.279186 on
22/11/2010 at 12:05:20 PM and your account valid till 05/04/2011 Ref
No.[protected]. But BSNLto BSNL free service is not started and no
amount is added in previous balance.
I made a call to customer care (west Bengal) and talked to Mr Vijay
Sharma(technical advisor). But he has refused to assist me in this
matter and told me that since this scheme is in the other state so
recharge will be done but you will not get any facility. So my Rs 500
is fully wasted.
My problem is if any scheme is not in a particular state then that
scheme recharge should not be successful in that state’s no.
I am kindly requesting you either my bsnl to bsnl free service should
be started for on month or at least Rs 500 balance should be credited
in my bsnl mobile account.
I have again complained to 1503 (Arghya Sur, supervisor .customer support). But he has not register my complaint.

Thanking you
Vikram Pratap Singh
Sr Engr
NTPC Ltd
Kahalgaon, Bhagalpur Bihar
[protected]
[protected]

Hi,

I have got BSNL lanline number and broadband connection on the same number. I took unlimited broadband usage plan(Rs 750). The monthly bill comes around (750+200) .

But the line never worked properly even after multiple complaints. If the phone itself doesn't work how can they charge me for using broadband??

I did not pay the last bill, so they have disconnected the number, the phone is now Dead. But, still they are sending me the monthly bill every month. I do not want to pay any pending bills as I have not used any services. Can someone please suggest what to do?

Please escalate to concerned authority.

I want this connection to be cut. Also, I don't want to pay the bills either.

Phone no : [protected]
Name: Priyanka
Location : Marathalli, Bangalore

Dear Sir/Madam,
I have told already to cancel the games web site over the telephone conversation.But it is included in my telephone billing for the past 2 months. As i dont remember my password kindly cancel the games on
demand website through online.pls do the needful.In our family circumstances we can afford the unnecessary amount.

Mail Id ;shimna.[protected]@gmail.com
Contact No;[protected] ;

I am consumer of BSNL my mobile no is [protected] I will be charged 5/30 days for masti pack without any activation of masti pack from last three months. Please stop athis charges and stop all messages from 56505005.

To,

The Principal General Manger.
Telecom
zero mile nagpur,

Dear sir
This is to inform you that we the B.S.N.L g.s.m user all having a lots of problem getting the Network at variouse plasees pecialy westen & north westen side of Colony so we reqvest you to Kindly Look in to the matter & do the needfull,
with regards.

SIR,
I ALREADY HAVE SUBMITTED SURRENDER OF BROADBAND AND LANDLINE APLICATION FROM NOVEMBER SINCE OCTOBER MONTH,DGM HAS TALKED TO ME REGARDING CANCELLATION OF BOTH SERVICES AND AFTER THAT BOTH SERVICES WERE WORKING,MY ORDER NO OF DISCONNECTION IS KGB 135124/[protected],I MADE CALL ONCE AND WENT EARLIER TWICE,AFTER THAT YESTERDAY I VISITED OFFICE AND SURPRISINGLY FOUND ANSWER THAT MY LANDLINE CONNECTION IS WORKING,BROADBAND DISCONNECTED,THERE IS LAKE OF COMMUNICATION IN BSNL AND I SENT TWO MAILS TO [protected]@bsnl.co.in AND NOT FOUND ANY ANSWER.
MY LANDLINE NUMBER AT VADODARA IS 2463252,SANJAY JAYANTILAL SHAH I WILL GO FOR HIGHER AUTHORITY IF I WILL BE IGNORED.

SANJAY J SHAH

JOURNALIST AND PRESS REPORTER

Dear sir,
my Landline number is[protected]

We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I can't able to cancel my account through online.
I forget my User name and password. The Toll-free no is always busy. So kindly cancel my bsnl games account.

i hv already sent email thru my personal mail. pls do it imdtly. otherwise the matter will be taken to the higherups.
your immidiate response is highly appreciated.

regards,
padmini.s

DEAR SIR,
IM AKBAR ALI FROM PINNATHUR PO,CHIDAMBARAM TK,I HAVE WLL PHONE WITH INTERNET PACKAGE,I WIL PAY CORRECTLY BILL WITHOUT FAIL.BUT MY LINE IS DISCONNECT ALWAYS FOR EVERY MONTH ,I WANT THE PROPER REASONS FOR THE DISCONNECT MY CONNECTION,I WII TALK BSNL XCHANGE IN CHIDAMBARAM MANY TIME THIS PROBLEM IS NOT SOLVED IM SUFFER FROM FIRST BILL,PLZ RESOLVE MY PROBLEM ,SOLVE THIS PROBLEM AS SOON AS POSIBLE,I[censored] DIDNT SOLVE THIS PROBLEM WITHIN THIS END OF MONTH,HEREAFTER I WIL NOT PAY YOUR BILL,I WIL DISCONNECT MY CONNECTION
THANK U
BY
A.AKBAR ALI

Sir,
I am working in UAE. My wife (Annamma. K.Abraham) and childrens are living in
Kerala.Our tlephone No.[protected] & Consumer No. 2313572.My home land line is not working in last one month .She complaints several times in the complaint
sections, but no body responds there.Now we have only Mobile source to contact anywere.Our telephone bills depositing through Fedarel Bank, Kodukulanji Br.No
dues in the bills. So please consider this case and get connection as early as
possible.
Thanking you in anticipation.
P.T.Abraham < [protected]@yahoo.com >
Kalba, Sharjah,UAE.
[protected].

To
The Sr. A.O.T.R/Genl.
Bharat Sanchar Nigam Ltd.
8, Hare Street, Kolkata.


Sir,
With due respect I am to that my land phone[protected] is disturbing for the last two weeks and according to line man, the phone set is to be replaced by a new one. I have given docket before Chuchura Customer Care department. Till today I have not got any positive response, i.e. I have not received any new land phone set replacing the old one.

Yours faithfully,
(SANDIP KUMAR CHANDRA)
CUSTOMER OF BSNL LAND PHONE

Address : Brojo Chandra’s 1st Lane
Kamarapara Road
P.O.- Chuchura
District –Hooghly, Pin Code – 712101.

Sir,

I am Ashwani kumar sharma and currenty i am using BSNL CDMA-WLL PHONE. My request is 'Disconnect my Telephone' & Number is[protected] & it is registed Smt Kala Wati, Vill-Dohak , Po- Kodra , Teh- Bangana, Distt- Una Himachal pradesh-174308 . Because some personal reason i can not using your services .So ,Sir Please help for disconnetion of my Telephone Number[protected] and for obtaining refund of my security deposit immediately
.
Thanks & Regards
Ashwani kumar sharma
Vill. dohak ,po- kodra, Teh.- Bangana
distt.- Una (H.P.) - 174308
Email : [protected]@yahoo.com
mobile: [protected]