Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

I am a BSNL customer for a long time (Tel #[protected]. Unfortunately the telephone is not working good for past six months. I have raised the issue to our immediate telephone exchange chadayamangalam and they didn't even cared to check/replace the faulty device.I have even raised a complaint to customer care (1500) Trivandrum but no response from there too. Its very disappointing that the BSNL customer care service is worst i have come across. It would be grateful if the complaint can be addressed.

Thanks in advance
Shamnad
mobile: [protected]

Dear Sir,

I have taken an unlimited Broadband connection on my tel no.2415204 somewhere in the month of September 2010. The Plan I have selected is Rs,749/-.

The net is not working approx. 10 to 15 days every month and BSNL sending bill for the full every month. With fear of disconnection of my phone connection I go on paying the bills.

I have made possible complaints to Nallasopara, Nodel Officer - BSNL Kalyan about the same. However to my surprise till date I have not received any reply from them. When I contacted Nallasopara exchange they told me to contact Kalyan. I have sent so many emails to Nodel Officer BSNL Kalyan for that too no reply. I am fed up with the services of BSNL. They want only money without providing services.

I humbly request that please do the needful.

CLEETUS KANNIKAL
A-203, Nageshwar Apts
Opp. Police Station
Nallasopara West
Dist. Thane 401204
Mob : [protected]

Dear Sir,

Since lst Nov. unauthorised deductions are being made by the BSNL from my Prepaid Mobile # [protected] I am requesting to call ceneter frequently for unwanted deduction. Customer call center is not responding since then and deductions are continue. I want to know the authorities where I could request for stopping such deduction and also for refund towards such deductions.

Thanks & Regards SK Singh

Sir,
I,Susovan Shandra, have taken a new BSNL prepaid connection(Mobile) ( Ph. No [protected]) through proper channel. I also submitted my passport picture and a xerox copy of Driving License (Address Proof). On 10th april'2011 , I also recharged 149/-. But recently i am not getting any network in this connection during last 3 day. In this region , all other BSNLs customer are getting network and they are not facing any problem. I also check my BSNL Sim with other Mobile handset. But i am got getting any network. I also called BSNL Customer several times. But i am not getting any solution from their side.

Please look into the matter and help to solve the problem as early as possible.


Susovan Chandra
Ph. [protected]
Email: [protected]@gmail.com
Burdwan

Resp Sir / Madam,
I paid my bill of Rs. 841/- online for my cell no [protected] (bsnl maharashtra) on 13/04/2011, from sbi bank account, but till now my bill is not updated, so kindly help me to activate my outgoing from my service provieders
yours
Ratnakar Chakorkar, Atpadi (sangli)
[protected]

sir,my bsnl prepaid sim has blocked,i hav entered the wrong puk code 10 times and now it is showing that....sim card rejected....what should i do now...plz help me....plz reply soon

My no is [protected].
I have a problem form my almost first day of BSNL mobile phone that I can't able to send sms to any Airtel no.
A lots & lots of times I complain this problem to bsnl customer care.Every time they gave me new complain no. Now i have a series of complains aganist my no.But my prob is still unsolved.
Seriously speaking,now I am fully fasted with my Bsnl provider.
By this site i just want to ask one ques to Bsnl provider that,Why they are so irresponsible & when this prob will solved??????


Pranay Mondal
Bolpur
Dist- Birbhum
Westbengal
India

Contract no. [protected]

sir we are using bsnl landline service and my number is 232836.
Sir my number is having problem of noicy line and dead phe. I have done complaint frm last six months but still the problem is nt solved. No öne is taking it seriously. Please help.
My no.[protected]
My add.-prakash mantri
Behind kirti garden vinobha nagar,
Tumsar.
Dist.-bhandara-441912
Alternate number- [protected]

I want to use WIFI with my broadband as i have the Desktop and the Laptop, with which i can use my laptop mobile for which i tried to configure but when i tried to open the site 192.168.1.1 and type the username and password as admin for both as said by the bsnl, it says authenticated password failure. Can anybody tell the procedure to re set the password or how to over come this problem.

Cell One is my Mobile Service Provider. In today's scenario, every consumer is very well informed & totally aware of what he or she expects in terms of service. Surprising fact is that BSNL / Cell One is still working like they were in the 60's!!!

Issues:

1. Terrible Customer Service through their Call Centre. They employ people who can barely speak legibly. Obviously no Training inputs have been given.
2. Inordinately long "queue" system to get through to someone in the Call Center & then when you talk to someone & if they dont have an answer for you, they just hang up & disconnect the call!!!
3. They dont give you an opportunity to explain yourself. They understand what they want to & answer accordingly.
4. I have asked to be registered on the "Do Not Disturb" list. The first few times, I was told that it will be done. With nothing happening & being bombarded with obscene messages, I called & insisted I be put on that list. Then I told it will be done in 24 hrs. I spoke to Mr. Anil Goud on 1909 & he gave me a Docket # D 07AP 43331. He said it will be done within a week. This was on 5th April. &th April I got an SMS from Cell One stating CPR URN[protected] for further reference. Today, 14th April I called 1909 & spoke to Madhavi at their Hyderabad Call Center & she said it would take 15 to 20 working days. When I got angry, she said she would get this done withing 2 days!!!

I dont want pictures of sexy Hot Women.
I dont want to know what Naughty Nayanatara is doing
I dont want to calculate my love
I dont want to find my Soul Mate
I dont want to know what is in store for me today
I dont want any Beauty Tips
I dont want to know of any promotions / Offers
I dont want any Cab Numbers
I dont want the best of Hollywood
I dont want any Love messages

I only want my Bill Information & my Banking sms'.

IS THERE ANYONE WHO CAN HELP ME PLEASE??????

The only reason I am not moving to another Service Provider is because I travel a lot & Cell One has good connectivity. Else I would have made myself scarce a long time ago!!!

Nirahul Rao S
[protected]

To The G M, BSNL Orissa, Cuttack. Sir I have repeatedly requested the authorities to solve my problem, but they are unable to solve the same. My land line no [protected] was not working properly since August 2010 and now it is dead.I am to reiterate here that I am a legal professional and the land line is a bare necessity for me. In these hard days i am suffering a lot and expect my problem is going to be solved soon.

Sir
I had made payment towards BSNL telephone bill for Rs 2070 by credit card through HSBC on 21st july 2010.Now the BSNLhas reported that they have not received the said payment and debited Rs 2070 in my latest bill,Seeking clarification from them they advised me to contact you to confirm the remittance.Hence please inform me whether you have remitted the amount to BSNL if so the details may please be furnished to me to pursue the matter.
Radesh Raghavan
[protected]
[protected]
64,lakecity,kodichikkanahalli,Bangalore 560076

I am using the landline of bsnl for the last 12years but i am very much dissatissfied with your service. my number is[protected]my address is 1253, Chaelaram Compound, Near narayan Dharamshala, Jhokan Bagh, Jhansi. ). I had been complaining continously since last 15 days, My phone was working only for two days in between, and is out of order continously from the 8th of April. I have been calling daily in the telephone exchange, but either they do not receive the phone and if they do they note my complain again and again. I cant tolerate the problem any more if this problem presist i will surender the landline within 10days,
And as I was unable to use the facility already for half a moth, BSNL should exempt me the rent for the period my phone was out of order

Dear Sir
I nilesh Agarwal has purchased mobile broadband toggle and was assured very good internet service at new alipore (Block K)area.the numbr is [protected].But the service turned out to be very bad.most of the time the internet is not working..It is the most expensive internet service with the worst service to consumers.

I will be very thankful is anything can be done by you as the customer care people say they cant do anything to help me as this is technical..

thanks
Nilesh agarwal
[protected]

Dear Sir,

Here by we request you to kindly refund the amount which was paid towards INSTRUMENT
COST, RENTAL of BSNL 3G DATA CARD. Because, we are not satisfied with your services.

We have tried your instrument in BANGALORE ,HYDRABAD, KERALA,GUJARAT, RAJASTHAN, MAHARASTHRA,HIMACHAL PRADESH & NEW DELHI. It is not working nor responding any where in INDIA even CHENNAI in my office . After our several comaplints you have also replace the new data card, but the new one also in the same condition. We could not get a single point of signal in my area.

So, we request you to please disconnect our data card and please refund all the charges and deposit which we have given to you towards 3G DATA CARD COST.

If can’t give us all the refund then please give us the written letter explaining the reason.

Also please acknowledge the enclosed letter.

Thanking you.

Shri.K.Narpathchand

Respected Sir,
I trapped in the faulty...BSNL games on Demand...
site is http://bsnl.indiagames.com/
they trap their innocent customers...and say this is free...for 1 month after that we ask for further...subscription...but they never call they fool the customers...and charge 200 for each month...
I did'nt download a single game from there...
I don't want it...

I want to Unsubscribe from this...plz help over it...
god username : nups0502
land line : [protected]
email id: [protected]@yahoo.co.in

Thanx in advance, ...
Nupur Sahu
Bhilai (C.G.)

i have rajasthan yuwa plan of bsnl.
Many times network goes down but after 6-12 hour approx it works again.
Cellphone is useless if we cant talk to our family. Isn't it?
Why bsnl goes down all the time?
In the afternoon bsnl again went down on 11/4/11 and i am still waiting, i cant make a call even my cellphone is showing full network.
I dont know who is responsible for this.
As we know now about bsnl then final question is why somebody would go for bsnl?

bsnl prepaid sim lost, please block it
Dear Sir,
I have lost my Sim card which was having BSNL 3G Prepaid New . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks
AMAR PHUTANE

Dear Sirs,

Lot o[censored]nauthorised deductions are taking place from my above prepaid cell no, wehose service provider is BSNL. Also tariffs charged to me since September 2010 are very high. I am being charged for services which I have never availed or never subscribed. now balance showing is negative Rs. 40/- which is not acceptable.

For other no [protected] - even when sim was inactive it has accepted top up, which is ridiculous. On this no also lot of deductions have been done earlier, which are not authorised neither I have availed those services.

Even after writing complaints and following up, there is no satisfactory answer and the concerned person is not available. In one earlier case, if pleaded helplessness, since he does not have access to the call history and has to rely on what Pune office tells him on phone.

Its not a matter of money but principle, and in this case I feel our money (there are many such customers as per complaint register) is siphoned off for covering up inefficiency of BSNL.

I would be obliged if you look into this matter urgently.

Regards,

Vivek P. Sawaiker
Panaji - Goa
Cell: [protected]

I dont want any more the BSNL games on demand. please deactivate the same and confirm over phaone. My bsnl land number is[protected] and my cell no.is [protected]. Early reply is requested.
y.gopala krishna