BSNL prepaid mobile recharge:
I have tried to refill my BSNL prepaid Mobile, MH circle using ICICI online Mobile Prepaid Recharge Top-Up Facility through Internet Banking. Refill of Rs 55.0 TOP-UP on 02-APR-2009 at 11.30 am & haven't received any refill as yet (8.00 pm same day). Amount of Rs 56/- has been debited from my ICICI saving account.
Customer Reference : [protected]
Payment Info:
Payment details for Payment Id[protected], Payment Amount : INR 55.00
Date of Payment : 02-Apr-09,
Payment Status : Success
I tried calling up the customer care on[protected], at least 25-30 times & could connect to the customer care after good eight hours of trying. (The so called Cust care is busy 24x7, than being available 24x7.)
After holding the line for 20mins (while being constantly subject to sad, repetitive music) the executive tells me that due to technical problems, he cannot help me. Please call later. (which in other words meant, I better forget my money.)
Yours
Amar R
Nashik MH
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My mom has taken a Bsnl Prepaid mobile recently. I have found that I can use the online recharge facility and have started using the same for recharging my Mom's mobile. All has been going well but on May 1st 2009 I recharged online for 110Rs and It did not get credited to our prepaid account even though the amount was debited from my Bank A/C. I have registered complaints twice and no action has been taken even after 24hours. I would also like to notify that Their Customer service really does not provide any quality service. Every single time I called them I always got only two answers: "The data is not updated in our systems. Please call again after 24hours." (Even after 24hours or 48 hours or even after 48 Months the systems do not get updated.) and "Sorry! Our servers are down" Never Ever I have got any solution from them.
Details of the online recharge from my SBI a/c:
Reference No. IG07231147
Debit Account Number [protected]****9317
Debit Branch PADMARAO NAGAR
Remarks BSNL Payments
Transaction Date 01-May-2009
Amount INR 110.00
Status Success
Reason Completed Successfully
===============
01-May[protected]May-2009)
MSBI[protected]IG07231147 TRANSFER TO [protected] 110.00