Bharat Sanchar Nigam [BSNL] Complaints & Reviews

MY BSNL LAND LINE NO. WAS DISCONNECTED FOR THE LAST 04 MONTHS. COMPLAINT HAS MADE FOR A NUMBER OF TIMES & I ALSO MADE AN APPLICATION FOR LOCAL SHIFT AT PERAMBRA BSNL OFFICE ON 17 / 05 /2012. NOBODY HAS ATTENDED TILL DATE. IN THAT APPLICATION I HAS GIVEN A MAXIMUM TIME OF THREE DAYS TO RESUME THE CONNECTIN. OTHERWISE IT MUST BE DISCONNECTED BY BY 19 /05 /2012. NO ACTION HAS TAKEN BY THE DEPT. BILLING SHOULD BE ADJUSTED ACCORDINGLY.

my mobile bsnl prepaid [protected] yesterday (30.05.2012) Wednesday 4.55pm suddenly deducted Rs 6/= and indicates message dialed No [protected] itself and i am very hard to try and inquiry to No 1505/114 customer care of bsnl, and same ignored and unmannered answered and also not responsible the bsnl mobile service concern very worst

Dear Sir,

It is to submit that whenever we call the number:

[protected] or[protected] or[protected] or[protected]

the landline phone says: "Please check the number and dial again."

These are not free number but the charge is added in the bill which is paid by the customer/us. Please do allow these numbers.

The above numbers are of KBC (a TV program by Amitabh Bacchhan, which is soon going to start and for which theses numbers have already been started) where the last two digits show the correct option to be dialled. We live in Bikaner City, Rajasthan, where this service of BSNL is not working. When I went to the branch, they said, it could be done only from the headquarters Banglore.

Please allow this service here.

Hope for your fast response.

Sir,
I am staying at G-108A, Sector-9, New Vijay Nagr, Ghaziabad and having landline bearing number[protected] which is also having broadband connection.
I have made written complaint so many times at RD center BSNL Headquarter that I am not receiving monthly bill at all but still I am facing the same problem due to whcih I am not able to deposit the raised bill in time which caused me harassment and inconvenience as the telephone connection is disconnected time and again.

Secondly, I had deposited the raised bill vide invoice no. [protected] on 24.5.2012 but my telephone connection has not been set at right as it is working as one way. I can receive the call but cannot make call. kindly set right the connection immediately.

Kindly take immediate steps to do the needful. I think BSNl is paying to deliver the telephone bills to the P&T Department so kindly make sure the delivery of the bills every month. I think the postman is the sole defaulter in respect of my grievance.

Dear sir/mam,I am using bsnl mobile service
i got a message from +[protected] that
"Rs.10 CHARGED THANK U FOR USING
SJOKE SERVICE.YOUR SERVICE HAVE BEEN
RENEWED" I never subscribed to this
service last month i got d msg from same
num that i subscribed to FLIRT SERVICE &
Rs.10 got deduced from my balance how
can i UNSUBSCRIBE to these services
please help me my mobile no is [protected]

i am a customer of bsnl prepaid i had portout my sim in bsnl from vodafone near the month of february starting but after some time i felt that my sim is not working properly that have facing a lot proble of signal but all other sims have no problem on that time when my sim is facing signal problem and this temporary problems occuars me a lot problem to me a many times
please help me

We are the BSNL prepaid cell phones users for the last 10 years. To our great dissatisfaction, some of the B tunes are regularly charging to our balances without our consent. Many a time We tried our level best to stop them but proved futile. To avoid these unnecessary charges for our caller tune charges, We shifted one of our phones to VODAPHONE.

We sincerely request to stop these unwarranted charges which we never want or wish to have. at the earliest.

Being I am a government employee, I do not want to go for private operators at any movement. But unfortunately the system of charging at your/ the setup for the charges of B tunes at will constrained us to go for private operators.

We request you once again, desist from charging the unwanted charges immedialtely.


Yours faithfully,

PST SAI OUR CELL NOs: 1) [protected] 2) [protected] 3) [protected]

Dear Sir,
I installed BSNL landline[protected] in Sep 2008 and later started using Broadband from Jul 2011. The telephone wire connection to my house is loosely fitted and due to this many a time it has broken and the connection had got disconnected. Few days back the same thing had happened and I had to fix it temporarily as my child's exam result was nearing. Though I have complained many a time , there is no response from them. Last day when I requested them to rectify it, the reply was "Once connection is OK then what's the need to rectify". Though Past many years I have been requesting them to solve the problem by laying it underground. For this they say " they dont have the required materials".

I am having telephone connection at my residence from BSNL. As per standing instruction, bills are regularly being
debited to my Bank a/c. since last more than two years i.e. I am ECS subscriber. Today I have received a bill for my telephone no.[protected] showing previous balance of Rs.865.84 and penalty of Rs.15.39 for late payment. I fail to understand when all the previous bills are debited to my a/c. as per the bill amount, how this previous balance has arisen and when all the payments were paid on what grounds BSNL has slapped a penalty for late payment.

I would also like to register the protest against the billing system of BSNL and the bills provided to the customers which in no way giving clear picture about the charges billed. Even after considering charges and discounts shown
on the bill, the total payable amount does not tally.

Respected Sir,

I am a subscriber of BSNL landline and broadband service. My telephone
number is[protected].

My broadband connection has started from 30.09.2010 in 299.00 schemes.
My modem was in free service. I have applied for new modem (rental
basis) on 27.02.2012. But the telephone bill I had excess bill amount
for the Bill period from 01/02/2012 to 29/02/2012. My Bill amount is
always around Rs 340.00. My last bill amount was 660.00 for the Bill
period from 01/01/2012 to 31/01/2012. I can’t pay the excess bill
amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from Sep 2010.


I have already informed to all the BSNL authorities about my Telephone
set problem (It is totally out of service) and broadband problem from
last 5-6 months (Error No 678). I am facing Broadband problem
regularly. I came to Dumdum & Kestopur Exchange on 27th Feb 2012 for
complaints booking. Docket No: [protected] after that I have applied
for reconstruction every week but till the problem not solved. Now a
huge amount bill comes to me. I am seriously very much frustrated and
unsatisfied form BSNL service.

Kindly take an action for false excess billing and smooth broadband service.


Bill Details:

NET AMOUNT PAYABLE IN THIS BILL 2541.22

MONTHLY FIXED CHARGE 1600.61
ONE TIME CHARGES 750.00
USE CHARGES 0.00
SERVICE TAX 190.61
LATE FEE 0.00
TOTAL CHARGES 2541.22



Name: – Mr. PurnaNanda Mazumder
Customer ID: - [protected]
Tel No: - [protected]
Bill Number & Date: – 80570880 – 09/03/2012
Payment Due Date: – 29/03/2012
Bill period: - 01/02/2012 to 29/02/2012

Regards,

Dibyendu Mazumder



Respected Sir,

I have already mailed you for the telephone and Broadband problem & Excess billing of Broadband on 27th March 2012 but it’s not solved till now.

I have complaint against the Excess Billing on 31st March 2012 on AOTR of & DE (External) Dumdum Telephone Exchange physically.

The AOTR confirmed me that bill be rectified. He check my data and details and cutoff the fess to 3201.00 to 880.00/- .

Yesterday I have got a bill amount of Rs. 3976.00.

I am not understood what is going on, I have applied for rectification of bill amount, and they have gave me receipt of application. Broadband is out of service from 6 months. I have totally fed up about landline and broadband. Are they serious and sincere about their work?

I can’t pay the excess bill amount. Now kindly take action to send rectified the bill immediately.
You can check all my data record from last 6 months.
Otherwise please cutoff my BSNL Landline & broadband line immediately. I cannot pay excess and unused bill.


Regards,

Dibyendu Mazumder

Dear Sir
Kindly stop immediately video bar from handygo which is send by this number[protected] already deducted Rs. 30. I never suscribed such type of things, how it is subscribed. It is unlawfull.
You can send only bsnl message other type of message should not be send on my mobile no [protected].
Also return my money as early as possible rs.30
Also inform me for the same..............



by,

D.SUGUMAR - [protected]

DEAR SIR

MY TELEPHONE ISNT WORKING FOR LAST 6 MONTHS
DESPITE MY NUMEROUS COMPLAINTS TO TELEPHONE
AT PANTHEON ROAD, EGMORE 2ND LANE
AE- MR.SIVAKUMAR , JE- MR.SRINATH & DE-THIYAGARAJAN.
THEY SAY ITS A CABLE FAULT & THERE CGM IS ALSO AWARE
OF IT & HE IS HELPLESS.
I AM SURPRISED BY SENIOR OFFICERS REPLIES !
THAN ONLY GOD SHOULD HELP US ???

hellow ................... main bhopal se hoon mene bsnl broadband connection liya tha jiska modem mane 1800 rs dekar khareeda tha,,,,,,,,uski 1 saal ki guarnty hai par wo 3 month main hi kharaab ho gaya,,,,,,,,,, maine replace karne ki complaine ki hai abhi 2 mainhe nikall gaye abhi tak kuch nahi hua ,,main kya karoon,,,,,,,,,, ya to bsnl mere 1800 rs wapas kare ya replace kare jaldi bataiye main kya karoon,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, jaldi batayen,,,,,,,,,,,,,,,,,, devendra sharma bhopal

My landline no.[protected] has not been working from past one week.It always been a horrible task to get it repaired. No complain is attended by phone , I ve a doubt whether Customercare exist or not. The staff is always unresponsive and calls are either disconnected or put on hold.
I always ve to take a Rickshaw and spend time & money to just make them write a complain.
sir, I m a seniorcitizen and want to keep d land line.
Please, improve your services do not irritate the consumer so much.Though I ve made the complain(no.920) on monday there is no response till now.
I ve got fed up now. My address is co Hashim Ali, 94 Garib Manzil , Dodhpur, Aligarh

Sir... My no. is [protected]..every one week after, a message like this "thank you for using service, you have been charged Rs. 8 . for more downloads log on wap. handygo. com" from this no. "+[protected]", i have been deducting Rs. 8/- from my mobile balance every time.5 min ago i get this message and take rs 8 fom my account pls unsubscribe this one.. pls help

Sir,
Ref: Land phone No[protected]
I got a huge amount of telephone bill for more than Rs 1900 for the month of March and April 2012.It is not fully for my use.Last many years I did not paid such an amount.We have mobile phone with the every members of my family.Therefore there is no chance to such a bill amount.
Therefore I humbly request you to verify the bill details and give me the call details at your earliest.The amount shown in this bill has been paid today.The excess amount may adjust in future bills.
Expecting your earliest steps for correcting the bill amount and call details.
My mobile No [protected] By
Mubarak Alipetta
Edavanna
Manjeri

I have to bring it to your notice that inspite of various facilities/services supposed to be rendered by your service centre, Bsnl service team at Parvathipuram do not entertainment any complaints or calls. From last 45 days back I have called upon and lodged a complaint to say that my landline not working, Then I called Bsnl JE(bhaskar [protected]) and AE [protected] till date they are not respond my phone calls .then directly I am go to bsnl office but they are not give to any solution of my complaint they said it will take some time this sentence several times told to with me. These are only false promises but nobody attends to our complaints. If this is the state of affairs,every month bill continusly came to my house.still date no pending in my bill but ph not working. And bsnl ae je irresponsible answers given to me sir.i highly irratated.

I hope that you will take suitable remedical action to attend to the complaints by your service team and I do not face any problems in future.

Whenever I lodge a complaint, when I ask for my complaint number, they say they do not generate any complaint number. This shows that there is no record of my complaint.
Expect to receive early and prompt action.

i start wimax internet service 6 or 7 month when i start the service the speed is upto 700kps downloading speed after two month the speed was decrease into 250kps downloading speed and now 2 month before the speed was more decrease now speed is 30kps downloading speed and i mostly go daily in bsnl office and he said we cant do anything for you we dont care if you want to disconnect the service According to plan 512kbps charges 900rs include tax

I recharged my BSNL mobile [protected] with 110 Rs. by using SBI mobile banking on May 5,2012.Amount was deducted from my bank account but recharge amount was not received to my mobile.I contacted BSNL customercare ,the person told me that recharge was failed due to technical problem and it would be solved in 24 hours..I also complainted to SBI through email.But I have not received the recharge amount yet..
Pls help me..

I INSTALLED A MICROMAX 3G USB MODEM WITH BSNL LOGO, WITH BSNL SIM NO-[protected], TO MY LAPTOP FOR INTERNET SERVICE.

CONNECTION IS UNPREDICTABLE/ NO GPRS OR 3G SERVICE/ BALANCE ENQUIRY SHOWS NULL. I HAVE SUBMITTED ALL DOCUMENTS
AND HAVE SEVERAL BSNL MOBILE SIM( NOS- [protected]/[protected]/ LANDLINE NO[protected] ENSURE PROPER SERVICE AND REGISTRATION.
HOW CAN I GET BROADBAND MOBILE INTERNET SERVICE?

DR. KRIPASINDHU DE