Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been using BSNL 3g data card for 6 months with the initially opted plan o[censored]nlimited usage for Rs. 1359/- per month excluding service tax. Recently they have changed the tariff plans 1 or 2 months back limiting data usage to 15 gb (anytime) for my plan. The billing is as said above till last month, whereas this month i got a bill for an amount Rs. 24,550/- which is impossible because my data usage is not more than 8 gb (according to my download history and log statistics in data card).
What action can be taken and how to proceed in this issue as i cannot pay this much. Anyway i have decided to get disconnected this today only.

i have a BSNL Prepaid no. [protected]
on 17th April 11 evening suddenly Rs. 5 deducted from my account.
and then a msg came from[protected]
and msg was:-" Thanks for using our service.To know more please click @ Rs8 http://wap.handygo.com/bsnlw/dfever ".
i didn't understand why BSNL charge to me without using any service
at that time i was not using my mobile that was on stand by.
also give me bsnl email id for complaining
i have tried lots of time to bsnl customer care but didn't get any reply.

NON ACCEPTING APPLICATION OF bsnl krishi card plan AT BSNL OFFICE AT AKOT DIST AKOLA

Hello, My name is Bhadrasinh Gohil. I have taken Bsnl Prepaid Sim card on 04 May 2011. On the 06 May 2011 i have requested BSNL customer Care to activate one service/ scheme i.e. selected two numbers on which i can do call for 20 Paisa per minute. The customer care executive told me that this service will be activated on within 7 Days.

On 13 May 2011, while i chek with BSNL, the same has not been activated. They told i will take another two days for activation.

On 19 May i again rechek with BSNL, and on that day also i have received same reply, it will take another 1 or two days.

Today on 20 May 2011 while i cross check with bsnl they have given the same reply.

No one from BSNL is sure that when the same will be activated.

Pl help me.

Regards

BJ GOHIL..

Archana Medical & Gen. Stores
218/1 Adarsha Nagar,
Juna Kumbhari Naka,
Solapur.
Maharashtra. 413006
Phone[protected]
Contact No. +91-[protected]

My phone connection number is[protected]. I have submited my complaint through other landline 198 on 16/5/2011 and second complaint 19/5/2011 ,my complaint ID [protected] till there is no response from BSNL, Solapur regarding complaint.
Take action as early as possible.
Thanking You with Regards.

Respected Sir,

On my mobile no.[protected] GPRS conectivity is stopped by bsnl service provider since last fifteen days without any reason. I had contact five times to coustmer care for same problem, but there is no any action taken from there side, they all had told me that my problem wos solved with in day but unfortunetly my problem is unsolved even after fifiteen days and monthly rental is going on.. last time I had talk with coustcare supervisior he has promised me for solve my problem with in 12 hrs..but it is still unsolved.Now what I have to do ?













,

TELEPHONE NUMBER[protected] THIS NUMBER & THE BROAD BAND CONNECTION IS NOT WORKING SINCE[protected].THE COMPLAINT WAS LODGED AT THE TELEPHONE EXCHANGE SEVERAL TIMES,THE SAME COMPLAINT WAS REPEATED FROM KUWAIT BY ME,IBRAHIMKUTTY ,THE CONSUMER IN-WHOSE NAME THE NUMBER IS WORKING.A COMPLAINT WAS REGISTERED FROM KUWAIT ON[protected] ,REF NO:[protected] & ANOTHER COMPLAINT WAS REGISTERED ON[protected] REF NO:[protected].

WITH ALL THESE COMPLAINTS MADE, AS ON DATE ,NO ACTION IS TAKEN BY THE DEPARTMENT TO MAKE THE NUMBER WORK SATISFACTORILY ,

MY FAMILY BEING ALONE AT HOME WE FIND IT VERY ALARMING FROM SECURITY POINT TO LIVE WITHOUT THE TELEPHONE .

I REQUEST THE AUTHORITIES TO ACT QUICKLY WITHOUT FURTHER DELAY FOR RECTIFYING THE FAULT.

I EXPECT A REPLY FOR MY COMPLAINT .MY E-MAIL ADDRESS IS [protected]@gmail.com

with thanks & regard,

K.P.IBRAHIMKUTTY (FROM KUWAIT)

RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR STATED BY
AOTR/KSH/SSA/WBTC BSNL IN THE TAILING MAIL BUT NOTHING HAPPEN SINCE LAST 3
MONTHS.
>
>
> Respected Sir,
>
> I am utterly shocked & disappointed to face the negligence & indifferent
attitude of concerned BSNL circle level officials in spite of the matter even
brought into the notice of CGM WBTC BSNL & also forwarded by him to concerned
dept.
>
> I do not wish to disclose much but since Dec 2010 due to mistake done by
BSNL billing dept. I have been suffering and quite a few mails & sms has been
sent to them but the grievance still in exists very much. As an evidence of my
statement please be kind enough to go through AOTR KSH/SSA/WBTC BSNL mail trail
where he also reflected the similar statement that in spite of three successive
months it brought into the notice by him to DATA Center or Higher Officials of
Data Center nothing happened till date. He also urged to resolve the long
pending grievance & moreover he mentioned it as CGM CASE.
>
> Henceforth, my earnest request in deep sense to note the issue with high
priority & take corrective measures against the concerned authority.
>
> With kind regards,
>
> Shirsendu Sarkar ([protected])
> NEW GOPALPUR PO-PRITINAGAR,
> PAYRADANGA, DIST-NADIA, WEST BENGAL 741247
> Billing Account Number : [protected]
> Unique ID /Customer ID: [protected]
>
>
>
>[protected] Forwarded message[protected]
> From: <[protected]@bsnl.co.in>
> Date: Tue, May 10, 2011 at 10:31 PM
> Subject: RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE) OF SHIRSENDU SARKAR
> To: [protected]@gmail.com, [protected]@bsnl.co.in, caoitwb.[protected]@gmail.com,
[protected]@gmail.com, [protected]@bsnl.co.in
> Cc: [protected]@bsnl.co.in, [protected]@yahoo.co.in, [protected]@yahoo.co.in,
[protected]@yahoo.co.in
>
>
> Sir,
>
> Detail regarding of SHIRSENDU SARKAR are as below,
>
> RECTIFICATION OF BROAD BAND -PLAN (C.G.M.CASE)
>
> CUSTOMER ID-[protected],ACCOUNT
NEMBER=[protected],PHONE-NO=[protected],SUBS_NAME=SHIRSENDU SARKAR
>
> THARE IS TWO BB-PLAN AT CRM
>
> 1) HOME UNLIMITED 750 PLUS COMBO MONTHLY (ACTUAL)
> 2) FIXED ANNUAL Unlimited 900 PLUS(WRONG)
>
> PLEASE RECTIFY THE BB-PLAN HOME UNLIMITED 750 PLUS COMBO MONTHLY FOR PROPER
BILLING
> Detail of action taken from SSA/Circle for settlement of the above mentioned
case
>
> 1. 1st SM ticket raised on 09/03/11 at 14:17:43 Hrs Vise SM Ticket No.
SD43566 after issue of 1st
> CDR bill of the subscriber and report on feed back of SM Ticket received from
DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD43566 is in Status Resolved.
>
>
> Interaction ID: SD43566
> Interaction Status: Resolved
>
> Resolution: ITPC billing 16/3/11
>
> Only one BB Plan attached in the system : BB - Home
> Unlimited 750
> PLUS-Combo.
>
> Regarding the resolve status as above it was also confirmed with DC before
issue of 2nd bill
>
> 2. SD Ticket was also raised from IT Cell WBTC and taken up with DC
Kolkata for proper rectification after issue of 2nd CDR bill of the subscriber
but actual correction was not taken place
>
> 3. Again SM Ticket was raised on 02/05/11 at 14:55:28 Hrs SM Ticket No.
SD50513 before issue of 3rd CDR Bill with intimation to DE/DC Kolkata and
report of feed back of SM Ticket received from DC Kolkata are as below
>
> ServiceCenter Operator: B[protected]
> SCenter_cc: MANASCHANDA
>
> Interaction Ticket SD50513 is in Status Resolved.
>
> Interaction ID: SD50513
> Interaction Status: Resolved
>
> Resolution: CRM: FIXED ANNUAL Unlimited 900 PLUS: it is a component,
> now its value
> changed to HOME UNLIMITED 750 PLUS COMBO,
> There is nothing to wrong with this.
>
> The subscriber had mail several times to all concern including GM/KSH SSA,
DGM(F) WBTC and also to DGM(F) DC for rectification of the case, it was
personally taken with DGM(F) DC with all detail before issue of 3rd bill and
was on contact with DC daily even several times in a day for settlement of the
above, but the problem has not solved at the 3rd bill also.
> So kindly necessary if any action may please be taken from all end for
settlement of the above.
>
> With regards.
>
> --
> MANAS CHANDA
> AO TR/KSK SSA
> W.B. TEL. CIRCLE

hai,

I have been charged for Rs.1 daily at 3.00 AM and the message comes as ''Ur request for CRBT subscription renewal is successfull''.I tried to call Customer Care Executive lot of times but this damn BSNL call center but i didnt found any executive free to talk even at 12.00AM also.I think there is no customer care service for the BSNL.

I have been losing Rs.30 every month without any benifit to me.

Pls make me free from this issue.

Thanks...

I took a BSNL broadband connection for my no [protected] in Sep 2010, my bill plan is BBG FN 500.I recieved my first bill for month of SEP after 4 months in Jan 2011 for RS.5255, which I already paid.Now my total bill from OCT 2010 to April 2011 is RS 28406.If I would have recived the bill on time I would have cancelled the connection immediately,but since i recieved the bill so late i could not do so.I also contacted the BSNL office in my area regarding this problem but didnt recive any help .I find no reason to pay the bill as it was a mistake at your end as BSNL sent me the bill 4 months late.So i request you to consider this and wave off all these charges .

My contact no [protected]

Past year BSNL announced to take Examinations for hiring process for TTA/JTO and said date of exams will be announced later. I have filled both forms spending Rs. 500/- as demand draft. I studied hard to get selected and was waiting for exams date to be announced. One year passed over yet date has not announced by BSNL. I have checked official BSNL website for any updates. but i didn't get anything there. And now again after one year BSNL again announced for BSNL TTA exams for the month of june and yet date yet to be announced later.
Guys if you reading it take it seriously. I am not asking you not to apply. All this is for BSNL. if it sees this complain. shame on you BSNL for frauding with innocent Job seekers.

Thank you for reading..

i have one bsnl landline no[protected] & brodband connection 500c plan.
i requested to bsnl change my plan to 500c to uld 900 & i submitted advance money for this purpose at 12 may 2011. but bsnl not changed my plan yet.

many of time i call to (sde) mr. lalit ji bsnl haridwar but he can not respond it.
mr. lalit ji (sde) behavior is so rudley for every person.
mr. lalit not attend any call in his office. his office sde no is[protected] it is a goverment no for bsnl link problem or plan change purpose.
but maximum time they not attend a call. why i dont know.
so plese change my plan and says to mr. lalit that they attend a call

vishal gaur (advocate)
district court , haridwar
[protected]

I am retired employee from BSNL. I have given a request letter in madipakkam BSNL telephone exchange requesting to transfer the existing BSNL connection to a new place named Karthikeyapuram. I have given the request on mid of febraury 2011. But till now no action has been taken. We have been calling the exchange and getting only irresponsible answers. Even the higher officials are behaving as if they do not care for it, when we submit a complaint. One JTO replied me one time saying that they does not know how she can get lines for our house. There are so many houses here with BSNL landline connection. I am just wondering how they can be this much lethargic. I have raised this to many higher officials also. But no action is taken till now.

My number :[protected]

OURS IS GOVT. OF INDIA ENTERPRISES DEALING WITH MEDICINES AND SUPPLYING TO VARIOUS GOVT. INSTITUTIONS - WE HAVE TWO OFFICE PHONE LINES[protected] &[protected], BOTH PHONES ARE COMPLETELY DEAD. ON NUMBER OF OCCASIONS IN THE PAST THE SAID LINES SUDDENLY DO NOT WORK FOR FEW DAYS. YOUR LINEMEN COME AND RECTIFY AGAIN AFTER FEW DAYS THE PROBLEM REPEATS. IT IS GIVEN TO UNDERSTAND THAT THIS IS DUE TO CABLE FAULT.
IN THE ABSENCE OF PHONE CONNECTIVITY OUR CONTACTS TO VARIOUS DEPARTMENTS IS CUT OFF.
TREAT THE MATTER AS MOST URGENT AND ENSURE FOR PERMANENT SOLUTION TO THIS PROBLEM

for HINDUSTAN ANTIBIOTICS LTD. DT.19.05.2011 - Email ID [protected]@yahoo.co.in, [protected]@rediffmail.com

Hi,

I have problem of sending SMS from my BSNL postpaid connection. When i called the helpdesk people,they ask me to change the message centre number ,switch off and on and then resend.

I called 4 to 5 times in 6 weeks ,and the same response. but SMS is not going through.

mine is postpaid plan 225.

Kindly let me know the resolution for this problem.

Dear Sir/Madam
I am bsnl costumer vide phone no. [protected] .One fine morning somebody called and forced me to activate online games which are completely free and after one month i recieved bsnl bill adding Rs 200/- towards GAMES ON DEMAND which i never demanded .This complete episode is looking like cheating the people by keeping them in confusion . Even i am unable to deactivate/unscribe due to their careless guidance .
I want to deactive /unscribe immediately

Thank you

Hello Sir,

I had requested to shift my connection from 23770114 on March 9th 2011 and till march 24th, i didnt get a new connection, I requested to waive my bill for non using the connection from above period and they approved it and the forthcoming bill, it doesnt get reflect, when i contacted them, i didnt get any proper response from Mrs. Suseela(Joint divisional Engg of BSNL in valasaravakkam branch). For that connection, i went to valasaravakkam branch for atleast 10 times in 16 days. Later i got a post regarding that I need to contact "Accounts Officer, KK Nagar for rental rebate"... Kindly justify and take necessary action.

Sir,

I am SHIBINA. I installed BSNL games on demand after getting a call from the BSNL person. He told me that it is free of cost and if you don't want this service, you can un subscribe also.
But after installation, I found that it is not running on my PC because my Operating System is not supporting this software. I told the person to cancel the program. But he replied me that you can use another PC also. I told I dont want this service , but he again forced me to wait for one month and he gave me a toll-free number for unsubscribe ([protected]). And he told me finally that after one month it will subscribe Rs.200 per month. It is like a cheating.
After one month I tried for unsubscribe the service. But the customer care person not at all responding to the call. I didn't use my account even one time. Now I am wasting my money every month.
I want to stop this Games on Demand subscription in anyway. Please give me a solution for this problem.
My user id: shibina427
My landline number:[protected]
Email id: [protected]@yahoo.co.in

Please give me a reply through mail.

my bsnl mobile was not credited with 280 recharge through paytm. going to file complaint throgh rti act

karnataka bsnl site name is-http://karnataka.bsnl.co.in/
from this site i saw a notice regarding stv recharge through sms..so i recharged stv47 through sms...bsnl deducted 47 rupees from my main balance account..i got a message written that ur service will be activated shortly and wait for the confimation message...but already 10 days passed i didn't get any sms regardind stv47...and its nt working too...and my 47 rupees was also deducted frm my account...so kindly resolve this problem...my no. is [protected]