My father Late Sudhir Sarkar, who expired on 20th July’ 2008 had his savings account no. 5008 with your Sarat Sarani, Ballymore Branch. After his death, my mother Smt Ila Sarkar had been to your bank on several times to get the money lying in her husband account. She was asked to fill from like ‘Hindu Male Dying Intstate form (NF150)’ in her first visit, Locker from in her second visit, and again on her third visit she was given another set of ‘Hindu Male Dying Intstate form (NF150)’.
On all the occasions, none of your bank staffs were courteous and they misdirected her either due to their lack of knowledge or deliberately or they were casual in dealing with customers. I feel this was done by your employees due to her ignorance on the subject or inability to counter your staff.
Considering her harassment, though I stay outside my hometown took leave and went to your branch on 20th September’2008. On visiting the branch, I understand that by mistake as acknowledged by your Branch Manager, a form of Locker opening was given to my mother with an instruction to bring it in dully filled in condition along with the certification of Panchyat.
Ultimately, I had to meet your Branch Manager and he denied to hand over the balance (though it is very nominal) in cash and insisted me to open an account of my mother to transfer the money through DD or Cheque to avoid any future obligation though the other beneficiaries (me & my sister) had already given no objection to pay the money to my mother. After this whole episode your manager assured me that he will send a inspection team to my address for verification but it will take some time as there is staff shortage in your bank. Interestingly, my address had been verified by your bank official 5-6 months back at the time of my father’s sickness, which ultimately took his life. Unfortunately, after more than another on month no action had been taken by your manager.
In the view of the above, I sincerely request you to inform me by what standards of service provider like you unnecessarily harassed my mother who is 68 years old. Even if your company rules allow this type of service, is it not bad to misbehave/harass an old lady? I think it is not a single case of my old mother, it happens with other customer in such a fashion.
I sincerely appeal you to investigate the matter through your own channel and its findings corroborate my complaint. I expect your action will become the torch light for others.
Hope to listen from you shortly.
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