Cancellation Of E-Ticket — cancellation of e-ticket

i have travelled in KSRTC airavat from Mangalore to Bangalore on[protected] by booking e-ticket under PNR number[protected] under Pancard No.amplb6658e with total amount of Rs.1026/-. However the conductor has not allowed to travel with the reason not having the identity proof of pancard and forced us to purchase fresh tickets for Rs.490/-each with total amount of Rs.980/- inspiteof our request and producing the ATM card and put us in lot of tension. Further he has advised to get the refund of e-ticket at Bangalore. After reaching the destination he simply informed phone no. [protected]/5077 to contact and lef the place. As a strained passengers, we have no alternative to contact over phone but in vain. I am furnishing all the details.

PNR number[protected] Date of journey :[protected]
Service start place: Mangalore
Time of departure:21:55 hrs.
Class of service:AIRAVATH VOLVO
TRIP CODE:2155MNGBNG
No.Of Seats :2 seat Nos:39,40
Ticket Nos collected in the bus in cash again 146761 & 146762 on[protected] at 22:33:13
Please do justice and kindly reimburese the e-ticket purchased.
Further the e-ticket are booked under my son's credit card nagarjuna, who is working in Infosys, mangalore. I am working as senior manager, Andhra Pragathi Grameena Bank, Head Office, Kadapa My mobile No.[protected].