[Resolved]  Chevrolet — Poor after sales

Address: Bangalore, Karnataka

have bought a Chevorlet Optra Magnum LT from Geeyem Motors, Thrissur, Kerala. At the time of buying I was made to believe that this is THE car for the price it has in the market. I was also told about the after sales effort that Chevorlet puts in to make their customers happy is truly amazing and getting it serviced anywhere in India is hassle free but that has not been the case.

Unfortunately, on the 22nd of April I happened to meet with an accident. Luckily no one inside the car was hurt and the car went on top of the divider. This happened since there was absolutely or I must say less visibility in front as Bangalore received its highest rainfall in a period of 6 hours and since the road was full of rain water the divider was not visible. I gave my car to Trident Automobiles Pvt Ltd in Bangalore as I reside here on the 23rdof April and it was towed. I was made to understand that there has been damage to the engine sump at the bottom and that they need to have a thorough look to identify what else has gone wrong. So the sales manager suggested me that I claim my insurance with HDFC as the vehicle was less than 6 months old. Then I was informed that the insurance approval has been done but there is unavailability of a particular part without which they cannot start the work. Till date they haven’t managed to get that and its now 13 days since they have no update on that part. I presume that it is the engine bracket as this is what they have told me today.


Since my work requires me to travel extensively my job is not meeting its requirements to the fullest. I don't think they are trying their best to get this fixed. They haven’t even offered me a replacement car. I don't get any updates until I call them. I have no idea what is happening and it's the same with them too. They cannot even give me a tentative date as to when this could be fixed. I am on the verge of raising a consumer complaint. If Chevorlet does manage to sell cars why not also maintain a good after sales service. How can there be no parts availability?

I have decided to sell the car as soon as i have it even if i have to go through a depreciation loss of 50,000 INR or more.

Please think twice before buying a Chevorlet brand. There are other better options.