[Resolved]  Chevrolet - Captiva — Complaint against service center

To whom so ever it may attract,

We purchased a CHEVROLET - CAPTIVA in Aug 2009. This year in March the air conditioner was not functioning properly and there was bad odour inside the car which was coming in through the AC.

I sent my car (with my driver) to one of the authorised service centers in Okhla New Delhi. The service center guys without inspecting properly and without taking the consent of me or my wife very promptly changed the filter of the AC. They then produced a reasonably heavy invoice for that. When we asked them about this invoice and why they had changed the filter without asking us, they said they will put the old part back if we don’t want a replacement . In putting the part back they turned out to be the most lazy as well as dirty people on this earth as they took 3 hours to replace the old filter and left the car really untidy and dirty. Interestingly, the old filter in the AC is working absolutely fine now and obviously did not need a replacement but just cleaning.

I can understand for any company it is very important to have a franchisee module but at the same time it is very important to have some standards maintained and CHEVROLET needs to take care of this.