[Resolved] Chevrolet — cruze car complaint

nileshbpatel

from Vadodara, Gujarat

Aug 13, 2012

Address: Vadodara, Gujarat

Date : 13.08.12

Dear Sir/madam,

I my self nilesh patel , i have purchased cruze LTZ car in 5 oct., 2011 from gopinathji altladara vadodara, it has problem of wobbling and vibration since i have purchased a car , every time service people commit for to give call you when Tyre manufacturer representative come at workshop at gopinathji atladra, till today for the last 4 to 5 service i have not received any call from Chevrolet service people for jk tyre engineer visit or any firm decision.

They have concluded problem of tyre for wobbling and vibration , write now i am handicapped regarding this mater. I have make my mind to resell the car in such 10 months of age. I would be happy if i got some relief from Gopinathiji , Cevrolet, from JK tyre if my problem is solved.

My car no. is GJ 6 - EH - 6495.
Car KM driven till today 25000km.

look forward to hear from you positively in this matter.

Nilesh Patel
[protected] mail : [protected]@yahoo.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

n.g.pal

from Mumbai, Maharashtra

Jun 23, 2017

I am using a car registered at UP 14 BS 4536 MODEL : Cruz LTZ Automatic for last few years. I am a loyal customer of Chevrolet for last 10 years as i had owned various cars of Chevrolet like Optra, Beat, and Cruz Manual in [past.I have never face any problem in driving those cars. Their ride were very pleasant and smooth which helps to build a trust on your company. But for last 1 year i am facing huge problems in the Cruz Automatic i have owned.
Problems started when the Transmission start having trouble in April 2016. On 21 April 2016, I have sent my car for transmission problem to Shiva Motors Noida. They diagnose that they have to change the transmission . My car has run 64494 KMs till that time and was in warranty period. They have delivered the car on 16 August 2016 after 3 Months and 26 days with a bill of 47, 000/- paid by me as it was in warranty period rest was taken care by the company.

The car ran fine for 6 months but again car got a heating problem in February 2017. For which i have sent it to Shiva Motors and they changed the oil cooler and sent me the bill of 6481 and delivered me the car after 15 days. At that time my car has been driven to 70126 KMs.

Again in May 2017, Car start having Heating trouble and Shiva Motors again diagnose faulty Radiator. They have changed the Radiator and again raised the bill of Rs 7545/- and delivered my car after 10 days. At that time I have also complain to them that in Coolant Department, Oil is coming from somewhere which seems to be a problem. But they said that you drive the Car for few KMs and problem will automatically be resolved but problem persists.

Now, On 7 June 2017, My Car's Transmission stopped working . Car neither move forward nor backwards. In short it totally wrecked. Now i have sent to the Shiva Motors to be repaired. Within 1 year of Transmission change, it got faulty again which is a huge problem as the transmission didn't work for even 1 year.