[Resolved]  Cholamandalam Ms General Insurance Co. Ltd — Unable to extend the cashless facility

Address: Vadodara, Gujarat

Dear sir,

We have taken a health insurance product from m/s. cholamandalam m s general insurance company through the south indian bank, vadodara hwt[protected]plan 6 family floater).

My sister k jayajyothy aged 39, was referred to cardiologist for shortness of breath and on 28 jan 2011 was adviced balloon mitral valvuloplasty by dr chauhan at atma jyoti cardiac clinic. the pre hospitalization request form was sent to chola for approval was denied for the reason of pre existing clause.

The clarification was sent to chola again and was not responded until i escalated to chief grievance officer, mr a. prabhakaran. further clarifications and earlier consultation papers were also submitted. it is once again denied on the original clause and that is not acceptable at all.

Further mr a. prabhakaran refuses to answer my query if i am allowed the second opinion and that makes the intentions of cholamandalam ms general insurance co. ltd questionable.

In view of the above kindly advice cholamandalam ms general insurance co. ltd to process the claim accordingly.

Regards
Raja anand