[Resolved]  Cognizant Technology Solutions Pvt Ltd — Salary Account Opening Issue

To,

Head-Customer Service Quality
ICICI Bank Ltd

This is with refrence to my savings account opening issue.

I have joined cognizant Technology solutions and need to open salary account in your bank.I have Address proof as Voter ID,Pan card,Marraige certificate as name change proof and pan card.

But the representative af bank at cognizant Technology Solutions Pvt Ltd refuse to open the account as the Voter ID was in my other name before marraige inspite of my proof of marraige certificate provided.

Secondly i went to Hinjewadi Branch Phase 2 in pune (Branch Code 0986 or your ref) to open the savings account.Submitted the same documents and opened the savings account with the deposit of Rs 10,200.The same is been processed.Then why is the earlier salary account opening hampered and rejected.
I am following up with them from last 2 weeks for opening account.

I have to borrow 10200 from some one else and fulfill all the transactions requirements.The representative Mr.Sanjay Chouhan had filled the Form on 17th of Feb 2010 and commited that within 5 days the account will be activated and later on you will have to convert this account into salary account.

They have provided me welcome kit and My Bank Account no is :[protected] and my Cust ID is[protected].

After 3 Days on 20th Feb I received a call that i need to visit to branch for cross verification again.

I went to Branch on 22th of Feb 2010,showed all the documents then the form was sent for further process.After that i got a commitment that tomorow my account would be activated and i would get a intimation of activation.

I had got not a single feedback from branch regarding this Instead I called customer care guys and then i again got a feedback that form is being rejected for wrong entry of pincode in address proof.

I have already commited to others giving my icici bank account no for transactions.

If this is the response then it is terrrible.I need further escalation matrix for icici with their email id.

If the person who needs to open icici account has to go through these phases then it is worse .Request you to log case regarding ICICI Hinjewadi branch Phase 2 in pune code (0986).

This very poor response how will the customer open a account.

Regards,
Pratiksha Kabre
[protected]