My indica V2 2005 model has been under regular service at Concorde
Motors, Hosur Road.
We left the car for 25,000kms service at Mysore Road Concorde. The
service advisor Mr.Rohit conned my wife in to agreeing for a
decarbonizing! He was informed that decarbonzing was done at 20,000
kms service - He insisted that it be carried out despite the car
having run only 7000kms since last decarb! Even the last decarb was
unnecessary but I gave in after speaking to the service advisor.
In addition, though oil change is not necessary at 25,000kms service
as per Tata motors service schedule and it is not 6 months since last
service, the service center has gone on to changing the engine oil
and oil filter etc., The overall bill for routine service was Rs.
4800, not including the decarb charges!
The decarb charges were waived after fighting with them.
To correct rattles and some water leakage when it rains, in a car
under extended warranty, they have charged me close to Rs.800, this
total amount having billed under 3 separate headings!
My wife and I were also made to wait for 11/2 hours for billing
formalities to be completed despite the car being ready.
Very very sad state of affairs and honesty seems to be at a premium
at this service site.
Mahesh Shanmugam
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