[Resolved]  credit card loan Early closing — misleading by Cust.care

Address: Bardhaman, West Bengal

it is unfortunate 2 draw ur kind attention and ask for appropriate action. I had outstanding loan of rs.61000/-against my c.c no [protected] of ICICI bank and for early closing just 2 avoid xtra interest according 2 guidence & calculation of ICICI c.c cust care Executive i paid rs. 64619/- on 26/02/09. but again contacted Cust care of icicic.c after getting a post payment statement where it was not reflected the closure of outstanding,but icici cc executive assured with "WOULD NOT BE PROBLEM, ITS OUR SYSTEM". . But now customer care of icici credit card demanding more money with the plea that outstanding was not cleared as u hadn't confirmed 'EARLY CLOSING' .sir,, had it not the payment was for early Repayment then the Figure was not IDENTICAL with the calculated ONE more over they need not bother 2 inform me in the Interim period.Im feeling not only emberased but also Cheated for their dealings. pl. take up the matter 2 resolve with apprlpriate authorities.
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Aug 8, 2021
Complaint marked as Resolved 
 
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Hi,

We are sorry for the problem caused to you We have made a note of your cresit card number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

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    credit card loan Early closing
    Durgapur
    West Bengal
    India
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