[Resolved]  Crossroads Car Helpline — The worst service, waste of money

Yesterday 15th July 2014, when leaving from office, my car did not start. I was not too worried as I had taken a premium membership from Crossroads, for just this purpose, so no sweat. I called their customer care no. at 5:40 PM saying that my car was not starting, I was told they will send the mechanic is 30-40 minutes. At 6:25 PM I called to check what's the status as no one had reached or called so far.

The helpful call center guy informed me that my issue was fixed. Wow! technology has really progressed I thought for a moment., then I thought no - not really! I informed the guy I have my car keys no one has approached the car how could it be fixed. He rechecked and said according to the system your car is fixed. I insisted on him rechecking and then he informed - oh the mechanic fixed a car in sector 42 or 49 Gurgaon (I was in sector 32). He apologised and said someone will be there in 10 minutes.

Knowing better now, I kept calling every 10 minutes. At one point I was told that it will take 30-40 mins as the complaint was registered only at 6:30 PM! On informing that this was a complaint that was initially registered at 5:40 PM, I was told the mechanic is just about to reach me.

Finally at 7:30 PM, on calling I was said the mechanic has reached your office, and was given the mechanic's no. On calling the mechanic he informed that he will take another 30 minutes, and he had received the service request only 5 minutes back.

At that point I decided to take a cab home to Delhi, didn't want to be stuck - like a Waiting for Godot - mechanic! I informed the mechanic and asked him to come in the morning at 9:30 AM.

I called the call center and informed them the same. To cover all bases, I also wrote an email informing them about the situation and asking them to send someone at 9:30 AM.

To repeat the same saga - no-show from mechanic even at 10 AM today morning, on calling the call center I was told my ticket was closed, as that's what I had wanted (they conveniently forgot the fact that the issue is not fixed and that I had asked them to send someone at 9:30 AM)!

DO NOT GO FOR CROSSROADS - PATHETIC SERVICE. The idea of taking such a service is to have help in emergency that doesn't seem the case here. The site does not give any other rating beyond 1- which it says is 'bad' but this is beyond bad..it's terrible.

I have suffered always and no one should take their services. Hope someone teaches them a lesson

Yes, i do agree with you. You have to try there helpline number for at least for 30 minutes to get your complaint registered with them. After that you have to wait and wait...

Yes, they also do fraud in renewal. they always takeaway two / three months from your membership...

I will not advise any one to get their membership...

GOD Help the CROSSROADS-Delhi Car & Bike helpline CUSTOMERS...

Dear Customers

The company's management has changed. Our helpline number is 47090909 only. We attend 700-800 complaints in a day which shows that the calls are definitely being picked up.

Secondly, the months of your membership are not being deleted. See, if the policy is expiring in August then regardless of when you pay, your memebership will be renewed for 1 year till August next year. Our software allows us to increase the validity by years and not months, so no mistake is possible regarding renewals.

I request you to give us one more chance and look forward to serve you better

Thanks friends for posting your valuable feedback. You have saved my money as I have changed my mind to register with these guys. Also like to add up don't go for race car helpline either as I have been using it since one year and they also don't provide service or very late after 3 or 4 hrs of your complaints and that too after making them 8 to 10 phone calls. 3 to 4 hrs are more than sufficient for criminals to stab you in your back and take away your car.

this is the worst helpline.i called them and asked for the services.first they replied that we are sending the mechanic but i stood there for two hours and trying their number endless time but for no use.they did not care to come and attend the complaint.
Ultimately i took the help and reached home after 3 hours of waiting for them.
i suggest cross road to be punctual or if they can not attend their customers then they should stop this service.so that people dont held up waiting for them.

I am an old member. I have also experienced laps on the part of the person who receives the complaints. His attitude was not found good. Once I was struck on the road at 1.00 in the night. I called up Crossroad number. The person informed me that they did not deal with the particular problem. I told him that at this time it was difficult to get help from any body. But the person was in no mood to listen to me. I asked him to atleast tow my car to some safer place, but no response. I had to call help from one of my friends. It was and is not expected from crossroad. However, on some occasions, the service was satsfactory. I hope, the management will consider the point and improve.

crossroad car helpline — complaint not attended

Complaint lodged at 1100hrs on 10th sep was not attended till 1300hrs the helpline number was getting contineously busy whom should I contact for my complaint.the company employees are most punctual in collecting annual subscribtion but they are not bothered about taking care of persons stucked in the middle of the road. SO PLEASE DONT CALL ME NEXT TIME FOR RENEWAL OF SUBSCRIBTION.


KAMAL KUMAR.

DEAR ALL,
I HAD BEEN USING THE SERVICES FOR LAST THREE YEARS & THIS IS THE WORST (NO BETTER WORD CAN COME TO MY MIND) SERVICE I HAD EVER SEEN. IT JUST SUCKS.EVERY TIME YOU GIVE THEM A CALL THEY ASSURE U THAT THE MECHANIC WILL REACH WITHIN 25-30 MINUTES BUT U HAVE TO WAIT FOR ATLEAST 90 MINUTES. ONCE I GAVE THEM A CALL AT 8:00 AM WHEN THE ACCELATOR WIRE OF MY BIKE BROKE. THEY ASSURED ME THAT MECHANIC WILL REACH WITHIN 30 MINUTES. AFTER WAITING FOR 1 HOUR ON THE ROAD WHEN I CALLED BACK THEY TOLD ME THAT MECHANIC WAS NOT ABLE TO LOCATE ME. WHEN I CALLED BACK AGAIN I WAS TOLD THAT SINCE COMPANY IS RUNNING SHORT OF CERTAIN ACCECORIES WHICH ALSO INCLUDE ACCELARATOR WIRE SO THE MECHANIC IS WAITING FOR THE SPARE PARTS SHOP TO OPEN. THE MECHANIC FINALLY REACHED AT 10:50 AM SAYING HE COULD STILL NOT GET THE WIRE. FINALLY I DECIDED NOT TO USE THE SERVICES OF THE COMPANY. A FEW DAYS LATER A SALES EXECUTIVE OF THE COMPANY GAVE ME A CALL FOR RENEWAL OF THE MEMBERSHIP. I SIMPLY REFUSED FOR THE SERVICES BUT THESE SHAMELESS CREATURES GAVE ME A CALL AGAIN SAYING THAT I WILL NOT BE GETTING ANY CHANCE TO COMPLAINT IN FUTURE.

AFTER IMMENSE PURSUANCE FROM THE SALES EXECUTIVE NAMED NEHA I AGREED UPON USING THE SERVICES ON A TRIAL BASIS AS SHE TOLD ME THAT SERVICES HAD IMPROVED A LOT SINCE THEN. BUT SOMETHINGS NEVER CHANGE SO IS THIS COMPANY. JUST THREE DAYS BACK I CALLED THEM UP FOR A HELP AS MY BIKE GOT PUNCTURED AND TO MY HORROR I WAS TOLD THAT I WILL HAVE TO PAY FOR THE SERVICES. WHEN I TOLD THEM THAT THE PUNCTURE REPAIR IS TO DONE FREE OF COST AS PER NEHA'S ASSURANCE & I DEMANDED FOR THE SUPERVISOR HE SIMPLY DISCONNECTED THE CALL. WHEN I CALLED THE EXECUTIVE NEHA SHE SAID THAT SHE WILL LOOK INTO THE MATTER & CALL ME BACK IN 30 MINUTES BUT I AM STILL WAITING FOR THE REPLY.

NOW, AS A LAST OPTION I AM GOING TO DRAG THESE TO THE CONSUMER COURT FOR THE LACK OF SERVICES. HOPE SOMEONE WILL READ THIS & TRY TO RESOLVE THE ISSUES.

I SUGGEST U ALL NOT TO GO FOR THE SERVICES OF CROSSROADS AGAIN BECAUSE IT SUCKS.

On 4th oct.2009, I had the worst time of my life because of Crossroads Car Help Line.I was on the way to delhi Airport to drop a friend when my Fiat Palio broke down at Subroto park, Delhi.After continuosly calling Crossroads car help line for 40 minutes I could get through their number(they just have one phone number).The mechanic Praveen reached me after 1hr.20 min.and told me that the he got the complaint late from the control room.In the meanwhile i was frantically calling crossroads.After checking the car, he told me that as there was an electric fault, he knew nothing about it.He also refused to tow the car to the nearest service station and left.when Crossroads was contacted again, they informed that their responsibility is over as the complaint has already been attended and also that I have to make personal arrangements to get the car towed.When I insisted that I was their customer since three years and it was mentioned in the terms and conditions of the membership card, they simply refused to oblige.I did everything possible to convince them to get me out of being stranded on the road but they continued to laugh around saying that since I referred to the conditions, now I could do whatever I feel like.I was fleeced, cheated and ridiculed instead of any assistance.I kept on requesting repeatedly and finally made my personal arrangements after being stranded for 4 hrs.Vowing to take some action, I even recorded some of the conversations.If anyone get guide me how to teach them a lesson, I'll be grateful.My humble request to all innocent customers who pay them subscriptions-PLEASE STOP FOOLING YOURSELVES.They are cheats who are interested only in subscriptions and provide no service.Wish I could sue them in a consumer court as they are not honouring their contract.

I completely agree on all the comments added here against Crossroads car helpline. I have been paying them for last many years, but my first and recent experience with them is aweful.

Couple of days ago, when my car broke down, I called them (got somebody on the phone after 30 minutes of continuous trying) and asked for help. To my worst evern experience, the guy simply told me that they can not entertain right now.

What is the use of such a service when you do not get required support from them on time.

I wish I could get their top management's contact number and ask how they are running their business.

I would NOT recommend anybody to take their service and hope they get kicked out of business due to their miserable support (actually No support).

:-)

I completely agree on all the comments added here against Crossroads car helpline. I have been paying them for last many years, but my first and recent experience with them is aweful.

Couple of days ago, when my car broke down, I called them (got somebody on the phone after 30 minutes of continuous trying) and asked for help. To my worst evern experience, the guy simply told me that they can not entertain right now.

What is the use of such a service when you do not get required support from them on time.

I wish I could get their top management's contact number and ask how they are running their business.

I would NOT recommend anybody to take their service and hope they get kicked out of business due to their miserable support (actually No support).

:-)

It is the worst and always try to decieve people by misrespresentiting facts and try to renwe before time

To-day is my turn to feel how CROOSROAD cheats us. I complained at 9.35 a.m. and again at 10.10 am and again at 10.40, 11.10 but only got similar excuses like traffic jam, their own vehicle break down, so many complaints etc. etc. Surely their customer base multiplied but seems they do not increase their qualified work force, vehicles etc. So please avoid CROSSROAD.

On date 7 July 09, subsequent to my discussion with Kiran Taneja from Crossroads I had taken a policy from 3 years Crossroads @ INR 999 with an offer that INR 500 would be reduced in the next premium for insurance of my CAR i.e MATIZ. The Policy Receipt No. is 6729 and the Membership Number is[protected]

I had very specifically asked Kiran and the visiting member for if this offer is valid with all insurance Co. specially "National Insurance Company" and their answer was Yes it is accepted.

Finally when the insurance due date of CAR approached I contacted "National Insurance Company" for availing this offer, They simply denied having any tie-ups with Crossroads. The card specifying that it was free was treated just as a waste paper. Since then I had made multiple calls and spoken to many people including SWATI[protected] and Mr. Paul ([protected]). The first reply of Paul was that he would organize someone to pick up my cheque and honor the promise made by crossroads.

Sorry to say that Mr Paul, failed to fulfill his commitment and after waiting for 24 hours when I tried contacting him he simply did not pick his mobile. This is highly unprofessional attitude, as the story continued for next 3/4 days I made several calls to Swati -and others too hoping someone would revert - Nobody did and Paul did not pick his mobile.

As the insurance date was approaching I had to make the payment for same (which I did, without getting the benefit of INR 500). The response seems very bad, 1. The sales commitment was not fulfilled, 2. There is no tie up atleast between National Insurance Company" and crossroads
3. Irrespective o[censored]rgency and many calls made from my side I did not get a proper response also, and on top of it people stopped accepting my calls.

I feel cheated and requested the authorities to intervene for resolution. Finally on 14 Sept anu.[protected]@gmail.com; on behalf of; Customer Care, Crossroads [[protected]@crossroadshelpline.com] replied via mail that they would refund the INR 500 to me.

Since then it was a long chase up over mails and telephone calls to their support office but believe me it seems that they used to handle such query as all my calls and emails since then have landed to their deaf ears.

I have all the relevant document only thing now left is to proceed with Legal proceedings which I have already taken a opinion with different Web portals and collected all relevant documents to proceed only delay is finding time to go and file this case.



Manoj

I've experienced the same dilemma every [ [ [ [ EVERY] ] ] ] time. They've full of nonprofessionals, cheaters, none takes responsibility for the delay or absence. You simply cannot rely on such [censored]s.
My recent encounter happened last eve. Do you guys know that if you've deflated tyres and you don't have serviceable stepney, you have to pay the actual puncture repair cost + 50/-Rs. as service charge? --I never know that!!! Which they have never informed before or at time of selling service

I know its cheap, pity and directly affecting you and other customer also.
None has time to make official complaint against them...So, Its time to revenge; I got an idea to catch troublesome now. Although, unfortunately I am also a "so called" "Privilege customer", make them fool by making false call and as usual they reach after 1hr30mins to 2hrs, I ask them to wait or misguide by telling incorrect landmarks and leave them to run pillar to post. Whilst, I remain in touch with their control room too, to keep him (breakdown) busy for next 40-50mins and lately I ask them that I manage to fix the problem from local repair shop because you are so late.

Thats all folks!!!

However, my wife hates such practice and she keeps arguing upon it. I LOOOOOVE it.

Pradeep.

Pathetic service!

I live in West Delhi. These uneducated poor guys say “New Delhi -110043” is not part of Delhi. Can somebody help them to read PIN codes? It took 15mins to convince them that PIN-110043(Najafgarh) is in Delhi and not in Singapore!!!


SHAME ON THESE GUYS...!!!
I would NEVER-EVER recommend their brand to anyone. Even to Pakis.

Pradeep

I however faced other issue when i called crossroad to rectify my car problem. First of all he was not able to correct it and was saying that this needs to be changed and that needs to be changed... I tried after he left and car started to my amasement.

But my problem was not over here, next day when I was checking my car to see what was an issue to my utter shock and disbelief I couldnt find my lcd in the car. I immediately called them up and customer executive told me that he would make me talk to driver on Monday as it was sunday and his supervisor was not available. No call came and again called them but did not find any solution...

i am a cross road member from the last 2 years.each and every time during renual they are increasing their rates. when showed their collection boy the cheque issued 6 months before. they are speechless.
any way the attitude of calling person is also not appreciable.

I am sure if Race or Cross Road is good service provider or not, but I can say you that I am using Caroxy services for last 1 years and I am very much satisfied with them.

THANK DEAR FROM YOUR EXPERIENCE I NEVER JOIN CROSS ROAD SERVICE.