D Mart — Charging extra price then tag put on display and price written on product

Address: Mumbai Suburban, Maharashtra

Dear sir,

My name is nitesh m gupta and i live in airoli, sector-06. Today i gone into d-mart to purchase some oil and other food and beverages item to buy it. But after purchasing when i got into cash counter to do bill the counter person refused to do so as saying he will not give. After certain time when i asked why he said wait and he waited me for 10 minutes to do so and i just waited there. But when he talked to his senior he said give me and when my goods were purchased dmart store charges me extra amount of rs.40/- into 2 bill consist of 35/- and 5/- and they refused me to return my money.

After spending a lot of time over there around 40 minutes the manager accepted to return the money but when i asked him to give me there complaint book they refuses me to do so and said that we have not invited you to shop you over here. You are here to buy your goods not ours if you want to purchase it you have to see all ours and not tried considered his mistake.

The manager name : mr. Ashish naruikes he is trying to close your shop since since giving very bad behaviour and inapproriate way of talking. So i would like you to considered my talk otherwise i have to go in consumer forum and such person should not be there in your store.

When i told him that if you will not return my money then i will do complaint in consumer forum he replied me just do whatever you want and n respect for consumer over there any not an single staff available for products to look out.
My c. M. No. 05-0028
Cashier: dvg/05
C, m. Dt: 07/03/2012
Time: 09.29pm

Nitesh gupta [protected]/[protected]
[protected]@gmail.com

Attached bill copy