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Dear Dena bank,
I am Dr. Sandeep Amale, MD, medicine working as consultant cardiologist at Quintiles ltd and as consulting physician at lifeline hospital, PANVEL.
Please do take some time to read my complaint.
My account was previously registered at Medical college branch, Surat. And then……
1. Around 2 years back I lost my debit card, and so I was given INSTACARD (After 6 months waiting, but that is another issue!)
2. Around 6 months back I lost my INSTACARD, so I requested deactivation of it by telephone. The guy on phone assured me that it is DEACTIVATED.
3. Then I transferred my account to your Panvel branch, and applied for debit card and internet banking, also telebanking.
4. THEY GAVE ME ONE INSTACARD, AND IT WAS NEVER ACTIVATED. This was around 3-4 month back. After doing many rounds of the bank, I came to know that my previous instacard is STILL ACTIVE, AND I AM NOT ELIGIBLE FOR THE CARD!
5. The great beings at your Panvel branch repeatedly told they don’t have any idea how to sort this problem.
6. They still don’t have any idea when my internet banking code will come.
7. Each time I visit your branch, I have to repeat my story, and then they call someone on phone (hope not you) and then say (in technical words) that they have sent a mail to Mumbai and problem will be solved. This cycle repeats each time.
8. Umpteenth number of times they have taken my cell no. and have promised to call me……but they never call back.
So, my questions are…………..
1. What am I supposed to do when these people say that “there is some technical problem” (am I supposed to smile? Or clap? Or grin and bear it?)
2. I have one inactivated insta card. What am I supposed to do with it?
3. When will my internet banking code come?
4. Should I make a audio CD of my problem so each time I go there I should play the same?
Please guide me and enlighten me.
5. How comes my insta card was active even after requ
& nbsp; DR. SANDEEP AMALE
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