[Resolved]  DHAVAL TOURS (BORIVALI) — UNORGANISED TOURS

Address: Mumbai Suburban, Maharashtra

the company takes full amount in advance, commits u all the facilities and some extra benifits complimentary as mentioned in itenary.tour date 17/5/2010. we were committed a/c bus , cook, neat and clean hotel rooms, and other basic facilities. out of which none of the above were fullfilled. we had to lend money to the tour manager to proceed further to the next destination. tour manager was the most pathetic person mr. satish gangal. we repeadly called the dhaval tours office and communicated to ms.deepa/mr.vinayak/mr. rohit,/mr. vaibhav/mansi.. etc to help us out of this mess and talk to the owner. we had 8 senior citizens and 6 children which were starving since 4 days as the manager did not have money to fulfill our needs. elderly had to take medicenes but couldnt take them coz they didnt have any food intake. heartless, shameless , ruthless these dhaval tours ppl,one day the hotel manager made us prisoners as these ppl did not pay them the amount of this year as well as of last years tour. heights!!!! our complete program was flopped.and that day we lost one of our precious co-passenger. coz of these ruthless ppl. plz pass on this message to infinite ppl so that no one else suffers this mental and physical torture...plzz
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Aug 13, 2020
Complaint marked as Resolved 
 
5 Comments

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One of the worst experiences ever!!! Please don’t go thru them!!!
This company is full of frauds. Since I don’t have too much time to go and lodge a complaint against them and keep following up, so I am just writing my reviews here.
Here is my story:
I went on to a Himachal tour (Couple tour). They gave me a tour itinerary with some shady hotel names (Silky Resort in chandigarh, Golf Link in Shimla and Imperial Place in Manali) I would request you to go and check them on internet. When I reached there none of the hotels had my booking. After requesting they gave me a room (they gae only because room were available at that time, else i will have to look for some hotels my self and pay from my pocket no refunds). At the time of check out the hotel reception people withhold our baggages saying that they hadn't received any payments from Dhaval tour so we had to wait for 4 hours at the reception lobby until a person from Dhaval tours office went to the bank and then made the payment.
The Silky Resort reception didnt have reservation either so they shifted us in some shady (Govind Residency) one of the worst hotel (lodge) Ihave ever seen. That place was probably one of the cheapest place in Chandigarh which is why all the local goons come there jut to drink and party. The bathroom was clogged with soap water. If you eat anything there you would have surely gone to the doctor.
So guys please trust me and dont even think about choosing DHAVAL TOUR. If you dont trust me then please ask for their tour itinerary for Himachal and call the hotels they mention there and talk to the hotel reception people to find out the truth. They never pay hotel bills on time and so the hotel people will harass you. Whenever i called the Dhaval Tour office they just gave me answers like any government office gives "Sorry sir we cannot help you the itinerary is fixed", "You can talk to our boss (Dhaval Chunekar) if you want, he will aslo reply the same", "Dont worry sir next hotels are booked"...later they stopped picking up my phone (they have caller ID). My suggestion is either you do all by yourself or go to better names like kesari, Raj, Heena, Sachin or any bigger ones. You will pay some extra but the whole point is to have fun in the tour and not to keep quarreling with Dhaval Tour staff. Hope you learn from my experience!
Dhaval Sunekar is insensitive and shameless... should be put punished for fooling unsuspecting passengers/customers
its true they are not do booking but rooms are booked in the name of some tour operaters & they dont give proper intimation, main problem they are not (Dhaval)professional .package is worthy and economic & better than others . So dear guys you should follow up every now & i[censored] book thru dhaval tours >>> its my experince

Sunil Joshi

Vasai
Dear Users of Google,
M/s. Dhaval tours is worst tour company. The emplyees of the Dhaval Tours are giving assurances hust to avoid the present situation and for just to consume time and they are not keeping thier words. They are not giving proper and satisfactory services to the tourists. Non-booking of rail tickets, bus-tickets, non payment of hotel booking are the common for them. Even they do not contact the tourist in spite of frequent call from tourist.. I have filed the case against them in the Consumer Court at Mumbai and won the case with compensation for improper servces and negligence,

D.D.Patkar-Advocate
Cell - [protected]
Dhawal...is a and a crook i will always advise everyone to never get tour package from him and urge all others to do advise others about the same after reading my comments as i had experienced in one of the tour programmes i had taken...not only was i over charged being a NRI, I went through such a torrid time and such a horrible time while on a luxury tour...under Dhawal tours.All his staff members were so hospitable, before i paid for the tour and once the payment was done they started acting like pimps...I went on Shimla tour for a week, i was charged for luxury package and was offered some hole hotel with a hole vehicle and a trash food which was pathetic.moreover it was such a bad experience that i want to take revenge...its only that iam very busy and don;t have time for such a m*** [censored] (Dhawal), and if a get a opportunity i will [censored] his happiness, also i have a proof to do that.I feel like his license should definately get canceled and in future his office will get ransacked owing to cheating...I really hate Dhawal Tours not only for their services but also for putting me and my family through such a worst stay i ever had in India...I wish i had time to file a case against him ad complain to police about the bounced cheque...I will definately do this if i get some time and such cheats should definately be punished...

Nitin Shetty

Cell-[protected]

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    DHAVAL TOURS (BORIVALI)
    Borivali
    Maharashtra
    India
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