[Resolved] DMart — Rude and cheating staff

haripriya raghavan

from Mumbai, Maharashtra

Mar 31, 2010

Address: Mumbai City, Maharashtra

I purchased few groceries from DMart malad outlet today i.e. 31.3.10 and the bill came up to 257.50 and i paid in cash by giving a 500 rupee note. the cashier asked me if i could give her a 10 rupee note. i did. she owed me rs. 252.50 now which the computer too showed promptly. i shop in this place regularly as i live next door. so there are times when you trust them with the change. however i was asked to move as there was another customer waiting. i checked the bill and went back saying she had given less. she said it was an error and offered to pay me the money, i asked her how she can be wrong when the bill says it in bold how much she owes me, she mocked me and asked me to just take the change. i asked for the manager, every executive misled me. finally the manager asked me to give a written complaint. i have given a complaint. this is the third time am getting cheated! the cashier's name is nikita - her code is NN/02, time - 8: 11 pm they anyway cheat us by giving us chocolates instead of money whether we want or not. they round off the amounts too! please take action with these people

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Aug 14, 2020

Complaint marked as Resolved

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Comments

raeesh

from Surat, Gujarat

Jun 16, 2010

D'Mart — rude behave by Customer Care

Respected Sir

I have been to D'Mart Vasna Road Vadodara, I was suppose to return a single thing which was billed by mistake, I took help of Costemer Care of same Location.

There was Dhruwangi in Costemer Care she is very rude. Her behave was not like costemer care ppl. she was not about explain anything. she blundly said no. I got debate with her.

Now I want to know is there any process or schedual for the prolem?

Wanna take some legal action, Thank you

Mir Raish N.

suvadipde

from Pune, Maharashtra

May 19, 2011

I had been charged twice for a single item at DMart, Hinjewadi, PUNE. I noticed it immediately after the cashier punched the same item for more than once. I called up the manager immediately. Inspite of seeing the mischarge they said it happened by mistake and did not want to correct the same. Later I thought of quitting and not buying from this outlet. Though I clearly saw it was done purposefully. Further to this, they have kept all their weighing machines for loose items purposefully below the fans, so that it weighs more than actuals. I think their license should be cancelled for such cheating behaviours with customers.