I daily travel from Bahadurgarh-new delhi interstate bus, I am working in a call centre at cannaught place.
I have to work in shifts. . whenever i reached new delhi rly station inter state dtc stand at 20:30pm i havn't found any bus for bahadurgarh, from bahadurgarh also there is no bus avilable after 19:00pm but when gone threw your website i found following timings -
S. No. ROUTE KMS FARE DEP. FROM DELHI DEP. FROM OTHER END
1 KARAMPURA - BAHADURGARH 23 13 1st. Trip 0625 Last 2000 Frequency 25/50 minutes 1st. Trip 0735 Last 2130, Frequency 25/50 Minutes
2 N.D.RLY. STATION - BAHADURGARH 31 13 1st.Trip 0710 Last 2110, Frequency 10/20 mts. 1st. trip 0540 Last 1930 Frequency 10/20 mts.
Above timings indicate that from newdelhi to bahadurgarh last bus is avilable at 21:10pm.
but i have not seen any bus after 20:30pm at new delhi railway station for bahadurgarh.
from bahadurgarh bus stand also i havn't found any bus for new delhi rly station after19:00pm.
Because of non- avalibility of buses i'm facing a lot of trouble.now plz clarify me why buses are not there on timings you have given at DTC web site dtc.nic.in.
commonwealth games are also very near but it seems that DTC department are yet sleeping.
Plz wake up and run your buses at proper timing. We are the future of india. plz think about youth of
your city.dont make transpotation so difficult for us as our jobs are getteing effected from your careless attitude.
We want to reach at our office at time. time has very much value for us.
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DTC complaint — overcharging of money
Dear concern,dated: 3rd july 2011
I boarded bus bound for ANAND VIHAR ISBT from DESU COLONY NEAR UTTAM NAGAR bus stop TO UTTAM NAGAR METRO STATION .
I am not a regular user of that route but i have just returned from my sister place near Desu Colony. i have told bus conductor to give me a ticket for Uttam Nagar Metro Station.His name is RAJ KUMAR .
As I have to de-baord the bus at UTTAM NAGAR METRO STATION I have taken the name of the stop and the conductor's charge rs.10/- For the same. But in reality fare is only rs 5 -/ and my ticket no is 96289 . Without any good reason. When I told him that I always take a rs.5/- Ticket and that he was overcharging unnecessarily he started shouting and using rude and abusive language.
When i left the bus at UTTAM NAGAR TERMINAL and wanted to complainst against him to the TI of that terminal than all the person sitting in the ENQUIRY counter there start making fun of me and started asking about my education and all .They were saying that you can't do anything now and even nobody was willing to give the help desk no of DTC .
This is a serious concern as the younger lot of dtc is not apt enough to handle the job and are majorly from an un-educated type of background who don't know how to behave with the general public.
It was an incident happened around11:15 am .
Request you to please take suitable action against the errant staff.
Regards
Raghvender Mishra
[protected]
[protected]@gmail.com
complaint # 17292