[Resolved]  Durian — Warranty and service issue

Address: Aurangabad, Maharashtra

To, date: 6/7/2011
Manager
Durian furnitures,
22, abhishek, church road,
Vile parle (W), mumbai – 400 056

Sub :- complain for the quality and continues serviceble material sold by your company.

Dear sir,
I (Mr. Manojkumar yadavrao chavan, aurangabad) here by sending you this complain letter specialy at mumbai head office, due to a very low quality conversation and niglediable tendency of aurangabad branch of durian.
I am your costumer since 26/01/2009, by purchasing a complit furniture set for my well furnished flat addressed at kasliwal garden area, jalna road, aurangabad. With 1st billing of rs.1, 10, 000 only by cash payment mode.
As an amount of billing i think i am your customer in prestigieous level, due to this there should be a policy of good conduct, good language and most important good service too. But by the lack of above maitained things your durian office at aurangabad treated me as a very poor service, and dishonoured by local office.
Number of times service was issued by me due to lowest quality material provided by your end.In which my first service bill occurred only on dated 09/01/2010 as sofa cum bed, sofa set and a wooden dressing table stool repairing. According to local office maneger at aurangabad all furniture moved to local service centre by my own responsibility and transporting charges
Due to this type of policy i get more hedache, even on date of 12/6/2010 again material was moved to service station by my own transporting charges. All records should be collect by your local head office at aurangabad for the refrence of services.
All sofaset spare parts has been dameged number of times even after replacing with new one its life was only for 3-4 months, once refurbished sofa was sent to me then i found very low quality sponge in sofa as a cussion product,
After servicing – service is very very poor, replaced material is of very bad quality used for, and durability and strenth of goods are not strong as acording to its price.
Recently on 18/06/2011 i complained a service issue for sofa set, at that time no respond from your local branch or manager. Even in warranty period, service engineer suggested that he will repair all the problems and clear the issue only if you pay for service as well as spares. I am not clearify with your service policies as well as your sale tendancy.
Durian is one of a rich name in furniture world, due to that only we offer you as our supplier for furniture and if you not supply superior quality acording to its value then it will be a very bad impresion for respected company.
You can varify all situations and condition of furniture by your service engineer from mumbai.
If no action will be taken by your end immediatly, a ligual action from consumer court will be send to you soon, kindly don’t allow me to take such step

In waiting of your reply and action

Manojkumar y. Chavan
(Aurangabad)